-24
NPS
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Cici's Pizza
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About Cici's Pizza's Brand
Among its major competitors, Cici's Pizza is ranked in 2nd place for NPS while Pizza Hut is 1st, and Little Caesar's is 3rd.
Brand at a Glance
71%
Customer Loyalty
2.8/5
Product Quality
2.9/5
Pricing
2.7/5
Customer Service
Cici's Pizza Ranking
- #2 / 3 of its competitors
Cici's Pizza NPS
Cici's Pizza's Net Promoter Score (NPS) is a -24 with 30% Promoters, 16% Passives, and 54% Detractors. Net Promoter Score tracks whether Cici's Pizza's customers would recommend using the product based on a scale of -100 to 100.
Cici's Pizza Overall NPS
| 30% | Promoters |
|---|---|
| 16% | Passives |
| 54% | Detractors |
Cici's Pizza NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2024 -21 | Aug 2024 | -21 |
Sep 2024 -24 | Sep 2024 | -24 |
Oct 2024 -25 | Oct 2024 | -25 |
Dec 2024 -23 | Dec 2024 | -23 |
Jan 2025 -23 | Jan 2025 | -23 |
Feb 2025 -23 | Feb 2025 | -23 |
Mar 2025 -25 | Mar 2025 | -25 |
Apr 2025 -27 | Apr 2025 | -27 |
May 2025 -25 | May 2025 | -25 |
Jul 2025 -25 | Jul 2025 | -25 |
Aug 2025 -26 | Aug 2025 | -26 |
Oct 2025 -24 | Oct 2025 | -24 |
How Other Brands Compare
Cici's Pizza is ranked second for NPS among its competitors. Pizza Hut and Little Caesar's come in first and third.
Cici's Pizza |  Pizza Hut |  Little Caesar's | |
| Global Ranking | #- | #153 | #- |
| NPS | -24 | 5 | -28 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $33.20B | $19.89B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cici's Pizza NPS by Gender
Female customers rated Cici's Pizza's NPS 16 points higher than Male customers.
Male
-53
Cici's Pizza's NPS was rated -53 by Male customers on Comparably.
21%
Promoters
5%
Passives
74%
Detractors
Female
-37
Cici's Pizza's NPS was rated -37 by Female customers on Comparably.
27%
Promoters
9%
Passives
64%
Detractors
Cici's Pizza NPS by Ethnicity
Cici's Pizza's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -76 | Caucasian | -76 |
Hispanic or Latino -50 | Hispanic or Latino | -50 |
African American/Black 0 | African American/Black | 0 |
Cici's Pizza NPS by Age
Cici's Pizza's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Cici's Pizza NPS by Usage
Cici's Pizza's NPS was rated the highest by customers who have used Cici's Pizza's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years -66 | 5 to 10 Years | -66 |
Over 10 Years -38 | Over 10 Years | -38 |
Cici's Pizza NPS vs. Competitors
Compared to its competitors, Cici's Pizza's NPS is rated right above Little Caesar's, and is preceded by Pizza Hut.
| COMPANY | NPS Score | |
|---|---|---|
| Pizza Hut | 5 |
| Cici's Pizza | -24 |
| Little Caesar's | -28 |
Cici's Pizza Customer Reviews
Out of the 14 Cici's Pizza customer reviews 7 were positive and 7 were constructive. Cici's Pizza customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Cici's Pizza Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Cici's Pizza users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Cici's Pizza Customer Loyalty Score by Gender
Male customers rated Cici's Pizza's Customer Loyalty score 9% higher than Female customers.
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Male
72%
Yes
Female
63%
Yes
Cici's Pizza Customer Loyalty Score by Ethnicity
Cici's Pizza's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Cici's Pizza.
74
out of 100
Caucasian
44
out of 100
Hispanic or Latino
80
out of 100
African American/Black
Cici's Pizza Customer Loyalty Score by Age
Cici's Pizza's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 31-35.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 73% | 18-25 | 73% |
31-35 64% | 31-35 | 64% |
51-55 82% | 51-55 | 82% |
Cici's Pizza Customer Loyalty Score by Usage
Cici's Pizza's Customer Loyalty score was rated the highest by customers who have used Cici's Pizza's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Cici's Pizza Customer Loyalty Score by Industry
Cici's Pizza's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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Cici's Pizza Customer Loyalty vs. Competitors
Compared to its competitors, Cici's Pizza's Customer Loyalty score is rated right below Pizza Hut.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Little Caesar's | 75% |
| Pizza Hut | 74% |
| Cici's Pizza | 71% |
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Cici's Pizza Product Quality
2.8/5
Cici's Pizza has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Cici's Pizza Product Information
Cici's Pizza’s product quality score is a 2.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Cici's Pizza's product the highest. Reviewers from the Accounting industry rated Cici's Pizza the lowest at 2.3.
- Website
- https://www.cicis.com/
Quick Insights into Cici's Pizza Product Quality
Cici's Pizza's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by Caucasian customers.
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Ranked Cici's Pizza Product Quality the Highest
Ranked Cici's Pizza Product Quality the Lowest
Cici's Pizza Product Quality Score by Gender
Female customers rated Cici's Pizza's Product Quality score 0.3 stars higher than Male customers.
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Male
2.2/5
Female
2.5/5
Cici's Pizza Product Quality Score by Ethnicity
Cici's Pizza's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Hispanic or Latino 2.3 | Hispanic or Latino | 2.3 |
African American/Black 3 | African American/Black | 3 |
Cici's Pizza Product Quality Score by Age
Cici's Pizza's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.3 | 18-25 | 3.3 |
31-35 2.1 | 31-35 | 2.1 |
51-55 2.3 | 51-55 | 2.3 |
Cici's Pizza Product Quality Score by Usage
Cici's Pizza's Product Quality score was rated the highest by customers who have used Cici's Pizza's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Cici's Pizza Product Quality Score by Industry
Cici's Pizza's Product Quality score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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Cici's Pizza Product Quality vs. Competitors
Compared to its competitors, Cici's Pizza's Product Quality score is rated right above Little Caesar's, and is preceded by Pizza Hut.
| COMPANY | Product Quality Score | |
|---|---|---|
| Pizza Hut | 3.6/5 |
| Cici's Pizza | 2.8/5 |
| Little Caesar's | 2.6/5 |
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Cici's Pizza Pricing
Cici's Pizza ROI & Value For Money
2.9/5
Cici's Pizza has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Cici's Pizza Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Accounting industry think that they had the lowest ROI from Cici's Pizza.
Quick Insights into Cici's Pizza ROI
Cici's Pizza's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers from the Accounting industry.
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Ranked Cici's Pizza ROI the Highest
Ranked Cici's Pizza ROI the Lowest
Cici's Pizza ROI Score by Gender
Male customers rated Cici's Pizza's ROI score 0.1 stars higher than Female customers.
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Male
2.5/5
Female
2.4/5
Cici's Pizza ROI Score by Ethnicity
Cici's Pizza's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Hispanic or Latino 2.1 | Hispanic or Latino | 2.1 |
African American/Black 3 | African American/Black | 3 |
Cici's Pizza ROI Score by Age
Cici's Pizza's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3 | 18-25 | 3 |
31-35 2 | 31-35 | 2 |
51-55 2.3 | 51-55 | 2.3 |
Cici's Pizza ROI Score by Usage
Cici's Pizza's ROI score was rated the highest by customers who have used Cici's Pizza's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Cici's Pizza ROI Score by Industry
Cici's Pizza's ROI score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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Cici's Pizza Pricing vs. Competitors
Compared to its competitors, Cici's Pizza's ROI score is rated right above Little Caesar's, and is preceded by Pizza Hut.
| COMPANY | Pricing Score | |
|---|---|---|
| Pizza Hut | 3.3/5 |
| Cici's Pizza | 2.9/5 |
| Little Caesar's | 2.7/5 |
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Cici's Pizza Customer Satisfaction (CSAT)
Cici's Pizza Customer Satisfaction (CSAT) Score
43 / 100
Cici's Pizza has an overall Customer Satisfaction score of 43 rated by its users and customers.
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Very Satisfied
27%
Satisfied
16%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
3%
Very Dissatisfied
48%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Cici's Pizza Customer Satisfaction
Cici's Pizza's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers ages 31-35.
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Ranked Cici's Pizza Customer Satisfaction the Highest
Ranked Cici's Pizza Customer Satisfaction the Lowest
Cici's Pizza Customer Satisfaction Score by Gender
Male customers rated Cici's Pizza's Customer Satisfaction score 3 points higher than Female customers.
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33 / 100
MaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 16% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 6% | |
Very Dissatisfied | 61% |
30 / 100
FemaleVery Satisfied | 15% | |
|---|---|---|
Satisfied | 15% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 0% | |
Very Dissatisfied | 60% |
Cici's Pizza Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Cici's Pizza's Customer Satisfaction (CSAT) score was rated 23% according to Caucasian users and customers.
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23 / 100
Very Satisfied
6%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
6%
Very Dissatisfied
71%
CSAT according to Hispanic or Latino
Cici's Pizza's Customer Satisfaction (CSAT) score was rated 28% according to Hispanic or Latino users and customers.
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28 / 100
Very Satisfied
14%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
58%
CSAT according to African American/Black
Cici's Pizza's Customer Satisfaction (CSAT) score was rated 50% according to African American/Black users and customers.
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50 / 100
Very Satisfied
38%
Satisfied
12%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
Cici's Pizza Customer Satisfaction Score by Age
Cici's Pizza's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
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0
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40
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80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 63% | |||||||||||||||
| 31-35 | 20% | |||||||||||||||
| 51-55 | 40% |
Cici's Pizza Customer Satisfaction Score by Usage
Cici's Pizza's Customer Satisfaction score was rated the highest by customers who have used Cici's Pizza's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Cici's Pizza Customer Satisfaction Score by Industry
Cici's Pizza's Customer Satisfaction score was rated 28 points by Accounting industry customers.
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"title": "Cici's Pizza Customer Satisfaction Score by Industry",
"text": "Cici's Pizza's Customer Satisfaction score was rated 28 points by Accounting industry customers.",
"bars": [
{
"label": "Accounting",
"groupId": 495,
"score": 28,
"stars": 0,
"csatScore": 28,
"text": "Cici's Pizza's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
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}Cici's Pizza Customer Satisfaction vs. Competitors
Compared to its competitors, Cici's Pizza's Customer Satisfaction score is rated right above Little Caesar's, and is preceded by Pizza Hut.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Pizza Hut | 68% |
| Cici's Pizza | 43% |
| Little Caesar's | 41% |
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Cici's Pizza Customer Service
2.7/5
Cici's Pizza has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Cici's Pizza's Customer Service
Address
Irving, TX 75038
Website
https://www.cicis.com/
Quick Insights into Cici's Pizza Customer Service
Cici's Pizza's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by Caucasian customers.
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Ranked Cici's Pizza Customer Service the Highest
Ranked Cici's Pizza Customer Service the Lowest
Cici's Pizza Customer Service Score by Gender
Female customers rated Cici's Pizza's Customer Service score 0.3 stars higher than Male customers.
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Male
2.1/5
Female
2.4/5
Cici's Pizza Customer Service Score by Ethnicity
Cici's Pizza's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 2.3 | Hispanic or Latino | 2.3 |
African American/Black 2.8 | African American/Black | 2.8 |
Cici's Pizza Customer Service Score by Age
Cici's Pizza's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
31-35 2 | 31-35 | 2 |
51-55 2.3 | 51-55 | 2.3 |
Cici's Pizza Customer Service Score by Usage
Cici's Pizza's Customer Service score was rated the highest by customers who have used Cici's Pizza's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Cici's Pizza Customer Service Score by Industry
Cici's Pizza's Customer Service score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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Cici's Pizza Customer Service vs. Competitors
Compared to its competitors, Cici's Pizza's Customer Service score is rated right above Little Caesar's, and is preceded by Pizza Hut.
| COMPANY | Customer Service Score | |
|---|---|---|
| Pizza Hut | 3.4/5 |
| Cici's Pizza | 2.7/5 |
| Little Caesar's | 2.4/5 |
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Cici's Pizza as an Employer
2.6/5
Cici's Pizza has a 2.6/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Cici's Pizza scored a -24 for Net Promoter Score and a -57 for Employee Net Promoter Score. NPS gauges how likely a customer of Cici's Pizza would recommend the brand to a friend. ENPS measures how likely Cici's Pizza employees would recommend working at Cici's Pizza to a friend.
Net Promoter Score
-24
NPS Score
| 30% | Promoters |
|---|---|
| 16% | Passive |
| 54% | Detractors |
Employee Net Promoter Score
-57
eNPS Score
| 16% | Promoters |
|---|---|
| 11% | Passive |
| 73% | Detractors |
