34
NPS
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Cint
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About Cint's Brand
Cint is a global software leader in digital insights gathering. The Cint platform automates the insights gathering process so that companies can gain access to insights faster with unparalleled scale. Cint has the world’s largest consumer network for digital survey-based research, made up of over 144 million engaged respondents across more than 130 countries. Over 2,500 insights-driven companies - including SurveyMonkey, Zappi, Kantar and GfK - use Cint to accelerate how they gather consumer insights and supercharge business growth. Cint Group AB (publ), listed on Nasdaq Stockholm, has a rapidly growing team across 14 global offices, including Stockholm, London, New York, Singapore, Tokyo and Sydney. (www.cint.com) Among its major competitors, Cint is ranked in 1st place for NPS while Coinbase is 2nd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Cint Ranking
- #1 / 2 of its competitors
Cint NPS
Cint's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Cint's customers would recommend using the product based on a scale of -100 to 100.
Cint Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Cint NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
Feb 2023 33 | Feb 2023 | 33 |
How Other Brands Compare
Cint is ranked first for NPS among its competitors. Coinbase comes in second.
Cint |  Coinbase | |
| Global Ranking | #- | #94 |
| NPS | 34 | 11 |
| Valuation Updated every 24 hours for public companies | - | $8.10B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cint Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Cint users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cint Customer Loyalty vs. Competitors
Compared to its competitors, Cint's Customer Loyalty score is rated right above Coinbase.
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Cint Product Quality
5/5
Cint has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Cint Product Information
Cint’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://www.cint.com
- Company Size
- 51-200 Employees
Industry
Tech
Cint Product Quality vs. Competitors
Compared to its competitors, Cint's Product Quality score is rated right above Coinbase.
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VS
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Cint Pricing
Cint ROI & Value For Money
5/5
Cint has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Cint Pricing vs. Competitors
Compared to its competitors, Cint's ROI score is rated right above Coinbase.
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Cint Customer Satisfaction (CSAT)
Cint Customer Satisfaction (CSAT) Score
100 / 100
Cint has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cint Customer Satisfaction vs. Competitors
Compared to its competitors, Cint's Customer Satisfaction score is rated right above Coinbase.
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Cint Customer Service
5/5
Cint has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Cint's Customer Service
Address
18 Luntmakargatan, 111 37 Sweden
Website
https://www.cint.com
Cint's Social Links
Cint Customer Service vs. Competitors
Compared to its competitors, Cint's Customer Service score is rated right above Coinbase.
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Cint as an Employer
Consumer vs. Employees
Cint scored a 34 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Cint would recommend the brand to a friend. ENPS measures how likely Cint employees would recommend working at Cint to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
