-28
NPS
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Cloud Linux
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About Cloud Linux's Brand
Best operating system for shared hosting Among its major competitors, Cloud Linux is ranked in 2nd place for NPS while Red Hat is 1st.
Brand at a Glance
76%
Customer Loyalty
3.2/5
Product Quality
2.8/5
Pricing
2.9/5
Customer Service
Cloud Linux Ranking
- #2 / 2 of its competitors
Cloud Linux NPS
Cloud Linux's Net Promoter Score (NPS) is a -28 with 29% Promoters, 14% Passives, and 57% Detractors. Net Promoter Score tracks whether Cloud Linux's customers would recommend using the product based on a scale of -100 to 100.
Cloud Linux Overall NPS
| 29% | Promoters |
|---|---|
| 14% | Passives |
| 57% | Detractors |
Cloud Linux NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 -100 | Mar 2021 | -100 |
Jul 2021 0 | Jul 2021 | 0 |
Nov 2022 0 | Nov 2022 | 0 |
Feb 2023 -25 | Feb 2023 | -25 |
Sep 2023 -17 | Sep 2023 | -17 |
Mar 2024 -29 | Mar 2024 | -29 |
How Other Brands Compare
Cloud Linux is ranked second for NPS among its competitors. Red Hat comes in first.
Cloud Linux |  Red Hat | |
| Global Ranking | #- | #258 |
| NPS | -28 | 38 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cloud Linux NPS vs. Competitors
Compared to its competitors, Cloud Linux's NPS is rated right below Red Hat.
| COMPANY | NPS Score | |
|---|---|---|
| Red Hat | 38 |
| Cloud Linux | -28 |
Cloud Linux Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Cloud Linux users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cloud Linux Customer Loyalty vs. Competitors
Compared to its competitors, Cloud Linux's Customer Loyalty score is rated right below Red Hat.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Red Hat | 79% |
| Cloud Linux | 76% |
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Cloud Linux Product Quality
3.2/5
Cloud Linux has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Cloud Linux Product Information
Cloud Linux’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://cloudlinux.com
- Company Size
- 51-200 Employees
Industry
Tech
Ecommerce and Marketplaces
SaaS
Cloud Linux Product Quality vs. Competitors
Compared to its competitors, Cloud Linux's Product Quality score is rated right below Red Hat.
| COMPANY | Product Quality Score | |
|---|---|---|
| Red Hat | 4/5 |
| Cloud Linux | 3.2/5 |
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Cloud Linux Pricing
Cloud Linux ROI & Value For Money
2.8/5
Cloud Linux has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Cloud Linux Pricing vs. Competitors
Compared to its competitors, Cloud Linux's ROI score is rated right below Red Hat.
| COMPANY | Pricing Score | |
|---|---|---|
| Red Hat | 4/5 |
| Cloud Linux | 2.8/5 |
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Cloud Linux Customer Satisfaction (CSAT)
Cloud Linux Customer Satisfaction (CSAT) Score
100 / 100
Cloud Linux has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cloud Linux Customer Satisfaction vs. Competitors
Compared to its competitors, Cloud Linux's Customer Satisfaction score is rated right above Red Hat.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Cloud Linux | 100% |
| Red Hat | 76% |
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Cloud Linux Customer Service
2.9/5
Cloud Linux has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Cloud Linux's Customer Service
Address
2318 Louis Rd, Ste B, Princeton, NJ 94303
Website
http://cloudlinux.com
Phone Number
2017202340
Cloud Linux Customer Service vs. Competitors
Compared to its competitors, Cloud Linux's Customer Service score is rated right below Red Hat.
| COMPANY | Customer Service Score | |
|---|---|---|
| Red Hat | 4/5 |
| Cloud Linux | 2.9/5 |
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Cloud Linux as an Employer
4.3/5
Cloud Linux has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Cloud Linux scored a -28 for Net Promoter Score and a 45 for Employee Net Promoter Score. NPS gauges how likely a customer of Cloud Linux would recommend the brand to a friend. ENPS measures how likely Cloud Linux employees would recommend working at Cloud Linux to a friend.
Net Promoter Score
-28
NPS Score
| 29% | Promoters |
|---|---|
| 14% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
45
eNPS Score
| 56% | Promoters |
|---|---|
| 33% | Passive |
| 11% | Detractors |
