-20
NPS
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CloudBolt Software
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About CloudBolt Software's Brand
CloudBolt Software provides enterprise IT management software solutions. Among its major competitors, CloudBolt Software is ranked in 2nd place for NPS while VMware is 1st, and 365 Data Centers is 3rd.Their current valuation is $80.00M
Brand at a Glance
85%
Customer Loyalty
3.7/5
Product Quality
3.5/5
Pricing
3.7/5
Customer Service
CloudBolt Software Ranking
- #2 / 4 of its competitors
CloudBolt Software NPS
CloudBolt Software's Net Promoter Score (NPS) is a -20 with 20% Promoters, 40% Passives, and 40% Detractors. Net Promoter Score tracks whether CloudBolt Software's customers would recommend using the product based on a scale of -100 to 100.
CloudBolt Software Overall NPS
| 20% | Promoters |
|---|---|
| 40% | Passives |
| 40% | Detractors |
CloudBolt Software NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 0 | Oct 2020 | 0 |
Sep 2023 50 | Sep 2023 | 50 |
Jan 2024 0 | Jan 2024 | 0 |
Jan 2025 -20 | Jan 2025 | -20 |
How Other Brands Compare
CloudBolt Software is ranked second for NPS among its competitors. VMware and 365 Data Centers come in first and third, with Switch, Inc. coming in at #4. Among those competitors, it is the second most valued company behind VMware.
CloudBolt Software |  VMware |  Switch, Inc. |  365 Data Centers | |
| Global Ranking | #- | #329 | #- | #- |
| NPS | -20 | 31 | - | - |
| Valuation Updated every 24 hours for public companies | $80.00M | $61.27B | $2.16B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CloudBolt Software NPS vs. Competitors
Compared to its competitors, CloudBolt Software's NPS is rated right below Switch, Inc..
| COMPANY | NPS Score | |
|---|---|---|
| VMware | 31 |
| 365 Data Centers | N/A |
| Switch, Inc. | N/A |
| CloudBolt Software | -20 |
CloudBolt Software Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of CloudBolt Software users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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CloudBolt Software Customer Loyalty vs. Competitors
Compared to its competitors, CloudBolt Software's Customer Loyalty score is rated right above VMware.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| CloudBolt Software | 85% |
| VMware | 79% |
| 365 Data Centers | N/A |
| Switch, Inc. | N/A |
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CloudBolt Software Product Quality
3.7/5
CloudBolt Software has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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CloudBolt Software Product Information
CloudBolt Software’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- https://www.cloudbolt.io/
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Enterprise
Productivity
SaaS
CloudBolt Software Product Quality vs. Competitors
Compared to its competitors, CloudBolt Software's Product Quality score is rated right above 365 Data Centers, and is preceded by VMware.
| COMPANY | Product Quality Score | |
|---|---|---|
| VMware | 4/5 |
| CloudBolt Software | 3.7/5 |
| 365 Data Centers | N/A |
| Switch, Inc. | N/A |
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CloudBolt Software Pricing
CloudBolt Software ROI & Value For Money
3.5/5
CloudBolt Software has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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CloudBolt Software Pricing vs. Competitors
Compared to its competitors, CloudBolt Software's ROI score is rated right above 365 Data Centers, and is preceded by VMware.
| COMPANY | Pricing Score | |
|---|---|---|
| VMware | 3.8/5 |
| CloudBolt Software | 3.5/5 |
| 365 Data Centers | N/A |
| Switch, Inc. | N/A |
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CloudBolt Software Customer Satisfaction (CSAT)
CloudBolt Software Customer Satisfaction (CSAT) Score
66 / 100
CloudBolt Software has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CloudBolt Software Customer Satisfaction vs. Competitors
Compared to its competitors, CloudBolt Software's Customer Satisfaction score is rated right above 365 Data Centers, and is preceded by VMware.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| VMware | 76% |
| CloudBolt Software | 66% |
| 365 Data Centers | 0% |
| Switch, Inc. | 0% |
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CloudBolt Software Customer Service
3.7/5
CloudBolt Software has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About CloudBolt Software's Customer Service
Address
6130 Executive Blvd, Suite 310, Rockville, MD 20852
Website
https://www.cloudbolt.io/
Phone Number
3018389471
CloudBolt Software's Social Links
CloudBolt Software Customer Service vs. Competitors
Compared to its competitors, CloudBolt Software's Customer Service score is rated right above 365 Data Centers, and is preceded by VMware.
| COMPANY | Customer Service Score | |
|---|---|---|
| VMware | 3.8/5 |
| CloudBolt Software | 3.7/5 |
| 365 Data Centers | N/A |
| Switch, Inc. | N/A |
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CloudBolt Software as an Employer
3.2/5
CloudBolt Software has a 3.2/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
CloudBolt Software scored a -20 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of CloudBolt Software would recommend the brand to a friend. ENPS measures how likely CloudBolt Software employees would recommend working at CloudBolt Software to a friend.
Net Promoter Score
-20
NPS Score
| 20% | Promoters |
|---|---|
| 40% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
