42
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
CloudFactory
Marketing or Exec? Claim Your Free Account
About CloudFactory's Brand
CloudFactory, a distributed workforce company, automates business processes involving large volumes of data entry, collection or processing. Among its major competitors, CloudFactory is ranked in 2nd place for NPS while CrowdFlower Inc. is 1st, and TaskUs is 3rd.
Brand at a Glance
83%
Customer Loyalty
4/5
Product Quality
3.5/5
Pricing
4/5
Customer Service
CloudFactory Ranking
- #2 / 4 of its competitors
CloudFactory NPS
CloudFactory's Net Promoter Score (NPS) is a 42 with 50% Promoters, 42% Passives, and 8% Detractors. Net Promoter Score tracks whether CloudFactory's customers would recommend using the product based on a scale of -100 to 100.
CloudFactory Overall NPS
| 50% | Promoters |
|---|---|
| 42% | Passives |
| 8% | Detractors |
CloudFactory NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 0 | Dec 2020 | 0 |
Apr 2021 50 | Apr 2021 | 50 |
Jun 2021 33 | Jun 2021 | 33 |
Feb 2022 50 | Feb 2022 | 50 |
Apr 2022 34 | Apr 2022 | 34 |
Jul 2022 27 | Jul 2022 | 27 |
Aug 2022 25 | Aug 2022 | 25 |
Nov 2022 33 | Nov 2022 | 33 |
Dec 2023 40 | Dec 2023 | 40 |
Feb 2024 45 | Feb 2024 | 45 |
Sep 2024 42 | Sep 2024 | 42 |
How Other Brands Compare
CloudFactory is ranked second for NPS among its competitors. CrowdFlower Inc. and TaskUs come in first and third, with Support.com coming in at #4.
CloudFactory |  TaskUs |  Support.com |  CrowdFlower Inc. | |
| Global Ranking | #- | #859 | #- | #- |
| NPS | 42 | 34 | 12 | 50 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $750.00M | $90.03M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CloudFactory NPS vs. Competitors
Compared to its competitors, CloudFactory's NPS is rated right above TaskUs, and is preceded by CrowdFlower Inc..
| COMPANY | NPS Score | |
|---|---|---|
| CrowdFlower Inc. | 50 |
| CloudFactory | 42 |
| TaskUs | 34 |
| Support.com | 12 |
 | Microtask | N/A |
 | Scale | N/A |
 | Mighty Ai | N/A |
CloudFactory Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of CloudFactory users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CloudFactory Customer Loyalty vs. Competitors
Compared to its competitors, CloudFactory's Customer Loyalty score is rated right above Support.com, and is preceded by TaskUs.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| TaskUs | 85% |
| CloudFactory | 83% |
| Support.com | 83% |
| CrowdFlower Inc. | 55% |
| Microtask | N/A |
| Scale | N/A |
| Mighty Ai | N/A |
Unlock CloudFactory Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full CloudFactory Customer Loyalty vs. Competitors data and gain insights into your customers today.
CloudFactory Product Quality
4/5
CloudFactory has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock CloudFactory's overall Product Quality score rated by its users and customers.
CloudFactory Product Information
CloudFactory’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://cloudfactory.com
- Company Size
- 11-50 Employees
Industry
Tech
AI, Big Data and Analytics
Business Services
Enterprise
CloudFactory Product Quality vs. Competitors
Compared to its competitors, CloudFactory's Product Quality score is rated right above Support.com, and is preceded by TaskUs.
| COMPANY | Product Quality Score | |
|---|---|---|
| CrowdFlower Inc. | 4.5/5 |
| TaskUs | 4.1/5 |
| CloudFactory | 4/5 |
| Support.com | 3.2/5 |
| Microtask | N/A |
| Scale | N/A |
| Mighty Ai | N/A |
Unlock CloudFactory Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full CloudFactory Product Quality vs. Competitors data and gain insights into your customers today.
CloudFactory Pricing
CloudFactory ROI & Value For Money
3.5/5
CloudFactory has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock CloudFactory's overall ROI score rated by its users and customers.
CloudFactory Pricing vs. Competitors
Compared to its competitors, CloudFactory's ROI score is rated right above Support.com, and is preceded by CrowdFlower Inc..
| COMPANY | Pricing Score | |
|---|---|---|
| TaskUs | 4.2/5 |
| CrowdFlower Inc. | 3.7/5 |
| CloudFactory | 3.5/5 |
| Support.com | 3.3/5 |
| Microtask | N/A |
| Scale | N/A |
| Mighty Ai | N/A |
Unlock CloudFactory ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full CloudFactory ROI vs. Competitors data and gain insights into your customers today.
CloudFactory Customer Satisfaction (CSAT)
CloudFactory Customer Satisfaction (CSAT) Score
100 / 100
CloudFactory has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
37%
Satisfied
63%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CloudFactory Customer Satisfaction vs. Competitors
Compared to its competitors, CloudFactory's Customer Satisfaction score is rated right above TaskUs, and is preceded by CrowdFlower Inc..
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| CrowdFlower Inc. | 100% |
| CloudFactory | 100% |
| TaskUs | 61% |
| Support.com | 57% |
| Microtask | 0% |
| Scale | 0% |
| Mighty Ai | 0% |
Unlock CloudFactory Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full CloudFactory Customer Satisfaction vs. Competitors data and gain insights into your customers today.
CloudFactory Customer Service
4/5
CloudFactory has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock CloudFactory's overall Customer Service score rated by its users and customers.
About CloudFactory's Customer Service
Address
201 W Main Street, Durham, NC 27701
Website
http://cloudfactory.com
Phone Number
(495) 744-0491
CloudFactory's Social Links
CloudFactory Customer Service vs. Competitors
Compared to its competitors, CloudFactory's Customer Service score is rated right above Support.com, and is preceded by TaskUs.
| COMPANY | Customer Service Score | |
|---|---|---|
| CrowdFlower Inc. | 4.2/5 |
| TaskUs | 4/5 |
| CloudFactory | 4/5 |
| Support.com | 3.2/5 |
| Microtask | N/A |
| Scale | N/A |
| Mighty Ai | N/A |
Unlock CloudFactory Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full CloudFactory Customer Service vs. Competitors data and gain insights into your customers today.
CloudFactory as an Employer
3.8/5
CloudFactory has a 3.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
CloudFactory scored a 42 for Net Promoter Score and a 47 for Employee Net Promoter Score. NPS gauges how likely a customer of CloudFactory would recommend the brand to a friend. ENPS measures how likely CloudFactory employees would recommend working at CloudFactory to a friend.
Net Promoter Score
42
NPS Score
| 50% | Promoters |
|---|---|
| 42% | Passive |
| 8% | Detractors |
Employee Net Promoter Score
47
eNPS Score
| 64% | Promoters |
|---|---|
| 19% | Passive |
| 17% | Detractors |
