100
NPS
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Cloudstaff
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About Cloudstaff's Brand
Operator of an outsourcing company. The company focuses on providing off shoring and outsourcing services which help small start-ups and large businesses to reduce costs and energy by shifting time intensive tasks to more cost effective locations. Among its major competitors, Cloudstaff is ranked in 1st place for NPS while TaskUs is 2nd, and Startek is 3rd.
Brand at a Glance
4/5
Product Quality
Cloudstaff Ranking
- #1 / 3 of its competitors
Cloudstaff NPS
Cloudstaff's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Cloudstaff's customers would recommend using the product based on a scale of -100 to 100.
Cloudstaff Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Cloudstaff NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 100 | Oct 2022 | 100 |
Apr 2024 100 | Apr 2024 | 100 |
How Other Brands Compare
Cloudstaff is ranked first for NPS among its competitors. TaskUs and Startek come in second and third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cloudstaff NPS vs. Competitors
Compared to its competitors, Cloudstaff's NPS is rated right above TaskUs.
| COMPANY | NPS Score | |
|---|---|---|
| Cloudstaff | 100 |
 | TaskUs | 34 |
 | Startek | -11 |
Cloudstaff Product Quality
4/5
Cloudstaff has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Cloudstaff Product Information
Cloudstaff’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.cloudstaff.com
- Company Size
- 1,001-5,000 Employees
Cloudstaff Product Quality vs. Competitors
Compared to its competitors, Cloudstaff's Product Quality score is rated right above Startek, and is preceded by TaskUs.
| COMPANY | Product Quality Score | |
|---|---|---|
| TaskUs | 4.1/5 |
| Cloudstaff | 4/5 |
| Startek | 2.3/5 |
Unlock Cloudstaff Product Quality vs. Competitors Data
VS
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Cloudstaff Customer Satisfaction (CSAT)
Cloudstaff Customer Satisfaction (CSAT) Score
100 / 100
Cloudstaff has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cloudstaff Customer Satisfaction vs. Competitors
Compared to its competitors, Cloudstaff's Customer Satisfaction score is rated right above TaskUs.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Cloudstaff | 100% |
| TaskUs | 61% |
| Startek | 55% |
Unlock Cloudstaff Customer Satisfaction vs. Competitors Data
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Cloudstaff as an Employer
4.7/5
Cloudstaff has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Cloudstaff scored a 100 for Net Promoter Score and a 89 for Employee Net Promoter Score. NPS gauges how likely a customer of Cloudstaff would recommend the brand to a friend. ENPS measures how likely Cloudstaff employees would recommend working at Cloudstaff to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
89
eNPS Score
| 89% | Promoters |
|---|---|
| 11% | Passive |
| 0% | Detractors |
