-11
NPS
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Startek
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About Startek's Brand
Bringing brands across the globe closer to their customers through memorable, personalized experiences. Among its major competitors, Startek is ranked in 8th place for NPS while TaskUs is 1st, and TP is 2nd.Their current valuation is $323.06M
Brand at a Glance
70%
Customer Loyalty
2.3/5
Product Quality
2.8/5
Pricing
2.6/5
Customer Service
Startek CMO
Startek Ranking
- #4 / 4 of its competitors
Startek NPS
Startek's Net Promoter Score (NPS) is a -11 with 33% Promoters, 23% Passives, and 44% Detractors. Net Promoter Score tracks whether Startek's customers would recommend using the product based on a scale of -100 to 100.
Startek Overall NPS
| 33% | Promoters |
|---|---|
| 23% | Passives |
| 44% | Detractors |
Startek NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 40 | Jun 2021 | 40 |
Aug 2021 49 | Aug 2021 | 49 |
Sep 2021 43 | Sep 2021 | 43 |
Oct 2021 50 | Oct 2021 | 50 |
Nov 2021 44 | Nov 2021 | 44 |
Mar 2022 30 | Mar 2022 | 30 |
Apr 2023 18 | Apr 2023 | 18 |
May 2023 0 | May 2023 | 0 |
Sep 2023 6 | Sep 2023 | 6 |
Jan 2024 0 | Jan 2024 | 0 |
May 2024 -7 | May 2024 | -7 |
Aug 2024 -11 | Aug 2024 | -11 |
How Other Brands Compare
Startek is ranked #4 for NPS among its competitors. TaskUs and Concentrix come in first and second, with Telus International coming in at third. Among those competitors, it is the lowest valued company behind Telus International.
Startek |  Concentrix |  TaskUs |  Telus International | |
| Global Ranking | #- | #363 | #859 | #- |
| NPS | -11 | 15 | 34 | -1 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $323.06M | $4.34B | $750.00M | $26.65B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Startek NPS by Gender
Female customers rated Startek's NPS 130 points higher than Male customers.
Male
-80
Startek's NPS was rated -80 by Male customers on Comparably.
0%
Promoters
20%
Passives
80%
Detractors
Female
50
Startek's NPS was rated 50 by Female customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Startek NPS by Ethnicity
Startek's NPS was rated -75 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander -75 | Asian or Pacific Islander | -75 |
Startek NPS by Age
Startek's NPS was rated 34 points by customers ages 26-30 on Comparably.
Startek NPS by Usage
Startek's NPS was rated the highest by customers who have used Startek's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
2 to 5 Years 34 | 2 to 5 Years | 34 |
Startek NPS vs. Competitors
Compared to its competitors, Startek's NPS is rated right below TTEC.
| COMPANY | NPS Score | |
|---|---|---|
| TaskUs | 34 |
 | TP | 33 |
 | Tech Mahindra | 29 |
| Concentrix | 15 |
| Telus International | -1 |
 | Foundever | -2 |
 | TTEC | -10 |
| Startek | -11 |
Startek Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of Startek users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Startek Customer Loyalty Score by Gender
Startek's Customer Loyalty score was rated 78 by both Female and Male customers on Comparably.
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Male
78%
Yes
Female
78%
Yes
Startek Customer Loyalty Score by Ethnicity
Startek's Customer Loyalty score was rated 70% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
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70
out of 100
Asian or Pacific Islander
Startek Customer Loyalty Score by Age
Startek's Customer Loyalty score was rated 100% by customers ages 26-30 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
Startek Customer Loyalty Score by Usage
Startek's Customer Loyalty score was rated the highest by customers who have used Startek's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Startek Customer Loyalty vs. Competitors
Compared to its competitors, Startek's Customer Loyalty score is rated right above Telus International, and is preceded by TTEC.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| TaskUs | 85% |
| Tech Mahindra | 82% |
| Foundever | 79% |
| TP | 78% |
| Concentrix | 75% |
| TTEC | 73% |
| Startek | 70% |
| Telus International | 69% |
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Startek Product Quality
2.3/5
Startek has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
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Startek Product Information
Startek’s product quality score is a 2.3 out of 5 as rated by its users and customers.
- Website
- http://www.startek.com
- Company Size
- 10,000+ Employees
Industry
Outsourcing or Offshoring
Quick Insights into Startek Product Quality
Startek's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Startek Product Quality the Highest
Ranked Startek Product Quality the Lowest
Startek Product Quality Score by Gender
Female customers rated Startek's Product Quality score 2.3 stars higher than Male customers.
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Male
1.6/5
Female
3.9/5
Startek Product Quality Score by Ethnicity
Startek's Product Quality score was rated 1.9 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Startek.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 1.9 | Asian or Pacific Islander | 1.9 |
Startek Product Quality Score by Age
Startek's Product Quality score was rated 3.5 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Startek.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.5 | 26-30 | 3.5 |
Startek Product Quality Score by Usage
Startek's Product Quality score was rated the highest by customers who have used Startek's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Startek Product Quality vs. Competitors
Compared to its competitors, Startek's Product Quality score is rated right below TTEC.
| COMPANY | Product Quality Score | |
|---|---|---|
| TaskUs | 4.1/5 |
| TP | 4/5 |
| Tech Mahindra | 3.9/5 |
| Concentrix | 3.8/5 |
| Telus International | 3.7/5 |
| Foundever | 3.3/5 |
| TTEC | 3.2/5 |
| Startek | 2.3/5 |
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Startek Pricing
Startek ROI & Value For Money
2.8/5
Startek has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Quick Insights into Startek ROI
Startek's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Startek ROI the Highest
Ranked Startek ROI the Lowest
Startek ROI Score by Gender
Female customers rated Startek's ROI score 1.8 stars higher than Male customers.
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Male
2.1/5
Female
3.9/5
Startek ROI Score by Ethnicity
Startek's ROI score was rated 2.5 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Startek.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 2.5 | Asian or Pacific Islander | 2.5 |
Startek ROI Score by Age
Startek's ROI score was rated 3.5 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Startek.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.5 | 26-30 | 3.5 |
Startek ROI Score by Usage
Startek's ROI score was rated the highest by customers who have used Startek's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Startek Pricing vs. Competitors
Compared to its competitors, Startek's ROI score is rated right below TTEC.
| COMPANY | Pricing Score | |
|---|---|---|
| TaskUs | 4.2/5 |
| TP | 3.9/5 |
| Tech Mahindra | 3.8/5 |
| Telus International | 3.8/5 |
| Concentrix | 3.4/5 |
| Foundever | 3.2/5 |
| TTEC | 3/5 |
| Startek | 2.8/5 |
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Startek Customer Satisfaction (CSAT)
Startek Customer Satisfaction (CSAT) Score
55 / 100
Startek has an overall Customer Satisfaction score of 55 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
44%
Satisfied
11%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Startek Customer Satisfaction
Startek's Customer Satisfaction score was rated highest by customers who have used Startek's products/services for Less than 1 Year.
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Ranked Startek Customer Satisfaction the Highest
Startek Customer Satisfaction Score by Gender
Startek's Customer Satisfaction score was rated 40 by Male customers on Comparably.
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40 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 40% |
Startek Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Startek's Customer Satisfaction (CSAT) score was rated 50% according to Asian or Pacific Islander users and customers.
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50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
Startek Customer Satisfaction Score by Usage
Startek's Customer Satisfaction score was rated 67 points by customers who have used Startek's products/services for Less than 1 Year.
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Startek Customer Satisfaction vs. Competitors
Compared to its competitors, Startek's Customer Satisfaction score is rated right above Concentrix, and is preceded by TaskUs.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| TP | 78% |
| Tech Mahindra | 76% |
| Foundever | 68% |
| Telus International | 65% |
| TaskUs | 61% |
| Startek | 55% |
| Concentrix | 49% |
| TTEC | 43% |
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Startek Customer Service
2.6/5
Startek has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Startek's Customer Service
Address
4610 South Ulster Street, Denver, CO 80111
Website
http://www.startek.com
Phone Number
3032624500
Startek's Social Links
Quick Insights into Startek Customer Service
Startek's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Startek Customer Service the Highest
Ranked Startek Customer Service the Lowest
Startek Customer Service Score by Gender
Female customers rated Startek's Customer Service score 2.4 stars higher than Male customers.
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Male
1.5/5
Female
3.9/5
Startek Customer Service Score by Ethnicity
Startek's Customer Service score was rated 1.6 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Startek.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 1.6 | Asian or Pacific Islander | 1.6 |
Startek Customer Service Score by Age
Startek's Customer Service score was rated 3.5 stars by customers ages 26-30 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3.5 | 26-30 | 3.5 |
Startek Customer Service Score by Usage
Startek's Customer Service score was rated the highest by customers who have used Startek's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Startek Customer Service vs. Competitors
Compared to its competitors, Startek's Customer Service score is rated right below TTEC.
| COMPANY | Customer Service Score | |
|---|---|---|
| TaskUs | 4/5 |
| TP | 4/5 |
| Tech Mahindra | 3.8/5 |
| Concentrix | 3.7/5 |
| Telus International | 3.7/5 |
| Foundever | 3.4/5 |
| TTEC | 3.1/5 |
| Startek | 2.6/5 |
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Startek as an Employer
4.7/5
Startek has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Startek scored a -11 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of Startek would recommend the brand to a friend. ENPS measures how likely Startek employees would recommend working at Startek to a friend.
Net Promoter Score
-11
NPS Score
| 33% | Promoters |
|---|---|
| 23% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 54% | Promoters |
|---|---|
| 25% | Passive |
| 21% | Detractors |
