-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Coastal Federal Credit Union
Marketing or Exec? Claim Your Free Account
About Coastal Federal Credit Union's Brand
Coastal Federal Credit Union is a not-for-profit, member-owned financial cooperative located in Raleigh, North Carolina. Among its major competitors, Coastal Federal Credit Union is ranked in 3rd place for NPS while Wells Fargo is 1st, and Navy Federal Credit Union is 2nd.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
2/5
Customer Service
Coastal Federal Credit Union Ranking
- #3 / 3 of its competitors
Coastal Federal Credit Union NPS
Coastal Federal Credit Union's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Coastal Federal Credit Union's customers would recommend using the product based on a scale of -100 to 100.
Coastal Federal Credit Union Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Coastal Federal Credit Union NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 -100 | Apr 2023 | -100 |
How Other Brands Compare
Coastal Federal Credit Union is ranked third for NPS among its competitors. Wells Fargo and Navy Federal Credit Union come in first and second.
Coastal Federal Credit Union |  Wells Fargo |  Navy Federal Credit Union | |
| Global Ranking | #- | #139 | #- |
| NPS | -100 | 7 | -24 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $156.41B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Coastal Federal Credit Union NPS vs. Competitors
Compared to its competitors, Coastal Federal Credit Union's NPS is rated right below Navy Federal Credit Union.
| COMPANY | NPS Score | |
|---|---|---|
| Wells Fargo | 7 |
| Navy Federal Credit Union | -24 |
| Coastal Federal Credit Union | -100 |
Coastal Federal Credit Union Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Coastal Federal Credit Union users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Coastal Federal Credit Union Customer Loyalty vs. Competitors
Compared to its competitors, Coastal Federal Credit Union's Customer Loyalty score is rated right above Navy Federal Credit Union.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Coastal Federal Credit Union | 100% |
| Navy Federal Credit Union | 85% |
| Wells Fargo | 71% |
Unlock Coastal Federal Credit Union Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Coastal Federal Credit Union Customer Loyalty vs. Competitors data and gain insights into your customers today.
Coastal Federal Credit Union Product Quality
1.5/5
Coastal Federal Credit Union has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Coastal Federal Credit Union's overall Product Quality score rated by its users and customers.
Coastal Federal Credit Union Product Information
Coastal Federal Credit Union’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://www.coastal24.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Consumer Services
Coastal Federal Credit Union Product Quality vs. Competitors
Compared to its competitors, Coastal Federal Credit Union's Product Quality score is rated right below Navy Federal Credit Union.
| COMPANY | Product Quality Score | |
|---|---|---|
| Wells Fargo | 3.4/5 |
| Navy Federal Credit Union | 2.6/5 |
| Coastal Federal Credit Union | 1.5/5 |
Unlock Coastal Federal Credit Union Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Coastal Federal Credit Union Product Quality vs. Competitors data and gain insights into your customers today.
Coastal Federal Credit Union Pricing
Coastal Federal Credit Union ROI & Value For Money
1.5/5
Coastal Federal Credit Union has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Coastal Federal Credit Union's overall ROI score rated by its users and customers.
Coastal Federal Credit Union Pricing vs. Competitors
Compared to its competitors, Coastal Federal Credit Union's ROI score is rated right below Navy Federal Credit Union.
| COMPANY | Pricing Score | |
|---|---|---|
| Wells Fargo | 3.4/5 |
| Navy Federal Credit Union | 2.6/5 |
| Coastal Federal Credit Union | 1.5/5 |
Unlock Coastal Federal Credit Union ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Coastal Federal Credit Union ROI vs. Competitors data and gain insights into your customers today.
Coastal Federal Credit Union Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Coastal Federal Credit Union Customer Satisfaction vs. Competitors
Compared to its competitors, Coastal Federal Credit Union's Customer Satisfaction score is rated right below Navy Federal Credit Union.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Wells Fargo | 60% |
| Navy Federal Credit Union | 38% |
| Coastal Federal Credit Union | 0% |
Unlock Coastal Federal Credit Union Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Coastal Federal Credit Union Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Coastal Federal Credit Union Customer Service
2/5
Coastal Federal Credit Union has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Coastal Federal Credit Union's overall Customer Service score rated by its users and customers.
About Coastal Federal Credit Union's Customer Service
Address
1000 Saint Albans Dr., Raleigh, NC 27609
Website
https://www.coastal24.com/
Phone Number
800-868-4262
Coastal Federal Credit Union Customer Service vs. Competitors
Compared to its competitors, Coastal Federal Credit Union's Customer Service score is rated right below Navy Federal Credit Union.
| COMPANY | Customer Service Score | |
|---|---|---|
| Wells Fargo | 3.5/5 |
| Navy Federal Credit Union | 2.5/5 |
| Coastal Federal Credit Union | 2/5 |
Unlock Coastal Federal Credit Union Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Coastal Federal Credit Union Customer Service vs. Competitors data and gain insights into your customers today.
