61
NPS
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Coca-Cola FEMSA
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About Coca-Cola FEMSA's Brand
Coca-Cola FEMSA is a beverage company. Among its major competitors, Coca-Cola FEMSA is ranked in 1st place for NPS while Red Bull is 2nd, and Rockstar Energy Drink is 3rd.Their current market cap is $4.64B
Brand at a Glance
54%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
3.8/5
Customer Service
Coca-Cola FEMSA Ranking
- #1 / 4 of its competitors
Coca-Cola FEMSA NPS
Coca-Cola FEMSA's Net Promoter Score (NPS) is a 61 with 74% Promoters, 13% Passives, and 13% Detractors. Net Promoter Score tracks whether Coca-Cola FEMSA's customers would recommend using the product based on a scale of -100 to 100.
Coca-Cola FEMSA Overall NPS
| 74% | Promoters |
|---|---|
| 13% | Passives |
| 13% | Detractors |
Coca-Cola FEMSA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 100 | Oct 2021 | 100 |
Aug 2022 100 | Aug 2022 | 100 |
Oct 2022 100 | Oct 2022 | 100 |
Jun 2023 100 | Jun 2023 | 100 |
Aug 2023 83 | Aug 2023 | 83 |
Oct 2023 85 | Oct 2023 | 85 |
Jul 2024 63 | Jul 2024 | 63 |
How Other Brands Compare
Coca-Cola FEMSA is ranked first for NPS among its competitors. Red Bull and Rockstar Energy Drink come in second and third, with Orange Julius coming in at #4. Among those competitors, it is the most valued company.
Coca-Cola FEMSA |  Red Bull |  Rockstar Energy Drink |  Orange Julius | |
| Global Ranking | #- | #38 | #- | #- |
| NPS | 61 | 42 | 0 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $4.64B | - | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Coca-Cola FEMSA NPS vs. Competitors
Compared to its competitors, Coca-Cola FEMSA's NPS is rated right above Red Bull.
| COMPANY | NPS Score | |
|---|---|---|
| Coca-Cola FEMSA | 61 |
| Red Bull | 42 |
| Rockstar Energy Drink | 0 |
| Orange Julius | N/A |
Coca-Cola FEMSA Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Coca-Cola FEMSA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Coca-Cola FEMSA Customer Loyalty vs. Competitors
Compared to its competitors, Coca-Cola FEMSA's Customer Loyalty score is rated right above Orange Julius, and is preceded by Rockstar Energy Drink.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Red Bull | 81% |
| Rockstar Energy Drink | 55% |
| Coca-Cola FEMSA | 54% |
| Orange Julius | N/A |
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Coca-Cola FEMSA Product Quality
4/5
Coca-Cola FEMSA has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Coca-Cola FEMSA Product Information
Coca-Cola FEMSA’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Food & Beverages
Coca-Cola FEMSA Product Quality vs. Competitors
Compared to its competitors, Coca-Cola FEMSA's Product Quality score is rated right above Rockstar Energy Drink, and is preceded by Red Bull.
| COMPANY | Product Quality Score | |
|---|---|---|
| Red Bull | 4.2/5 |
| Coca-Cola FEMSA | 4/5 |
| Rockstar Energy Drink | 3.5/5 |
| Orange Julius | N/A |
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Coca-Cola FEMSA Pricing
Coca-Cola FEMSA ROI & Value For Money
3.9/5
Coca-Cola FEMSA has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Coca-Cola FEMSA Pricing vs. Competitors
Compared to its competitors, Coca-Cola FEMSA's ROI score is rated right above Red Bull.
| COMPANY | Pricing Score | |
|---|---|---|
| Coca-Cola FEMSA | 3.9/5 |
| Red Bull | 3.8/5 |
| Rockstar Energy Drink | 2/5 |
| Orange Julius | N/A |
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Coca-Cola FEMSA Customer Satisfaction (CSAT)
Coca-Cola FEMSA Customer Satisfaction (CSAT) Score
84 / 100
Coca-Cola FEMSA has an overall Customer Satisfaction score of 84 rated by its users and customers.
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Very Satisfied
17%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
16%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Coca-Cola FEMSA Customer Satisfaction vs. Competitors
Compared to its competitors, Coca-Cola FEMSA's Customer Satisfaction score is rated right above Red Bull, and is preceded by Rockstar Energy Drink.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Rockstar Energy Drink | 100% |
| Coca-Cola FEMSA | 84% |
| Red Bull | 83% |
| Orange Julius | 0% |
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Coca-Cola FEMSA Customer Service
3.8/5
Coca-Cola FEMSA has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Coca-Cola FEMSA's Customer Service
Address
Max, NE United States of America
Website
https://www.coca-colafemsa.com
Phone Number
+52 55 1519 5000
Coca-Cola FEMSA Customer Service vs. Competitors
Compared to its competitors, Coca-Cola FEMSA's Customer Service score is rated right above Rockstar Energy Drink, and is preceded by Red Bull.
| COMPANY | Customer Service Score | |
|---|---|---|
| Red Bull | 4/5 |
| Coca-Cola FEMSA | 3.8/5 |
| Rockstar Energy Drink | 2.5/5 |
| Orange Julius | N/A |
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Coca-Cola FEMSA as an Employer
4.7/5
Coca-Cola FEMSA has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
CEO of Coca-Cola FEMSA
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Coca-Cola FEMSA scored a 61 for Net Promoter Score and a 64 for Employee Net Promoter Score. NPS gauges how likely a customer of Coca-Cola FEMSA would recommend the brand to a friend. ENPS measures how likely Coca-Cola FEMSA employees would recommend working at Coca-Cola FEMSA to a friend.
Net Promoter Score
61
NPS Score
| 74% | Promoters |
|---|---|
| 13% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
64
eNPS Score
| 73% | Promoters |
|---|---|
| 18% | Passive |
| 9% | Detractors |
