49
NPS
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Cockroach Labs
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About Cockroach Labs' Brand
Cockroach Labs provides world class open source infrastructure solutions. Among its major competitors, Cockroach Labs is ranked in 1st place for NPS while Alation is 2nd, and Citus Data is 3rd.Their current valuation is $300.00M
Brand at a Glance
73%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
Cockroach Labs CMO
Cockroach Labs Ranking
- #1 / 4 of its competitors
Cockroach Labs NPS
Cockroach Labs's Net Promoter Score (NPS) is a 49 with 66% Promoters, 17% Passives, and 17% Detractors. Net Promoter Score tracks whether Cockroach Labs's customers would recommend using the product based on a scale of -100 to 100.
Cockroach Labs Overall NPS
| 66% | Promoters |
|---|---|
| 17% | Passives |
| 17% | Detractors |
Cockroach Labs NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 100 | Sep 2020 | 100 |
Jul 2021 100 | Jul 2021 | 100 |
Aug 2022 66 | Aug 2022 | 66 |
Nov 2022 75 | Nov 2022 | 75 |
Dec 2022 49 | Dec 2022 | 49 |
How Other Brands Compare
Cockroach Labs is ranked first for NPS among its competitors. Alation and NuoDB come in second and third, with Fauna coming in at #4. Among those competitors, it is the most valued company.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cockroach Labs NPS vs. Competitors
Compared to its competitors, Cockroach Labs's NPS is rated right above Alation.
| COMPANY | NPS Score | |
|---|---|---|
| Cockroach Labs | 49 |
 | Alation | 43 |
 | Cognitect | N/A |
 | VoltDB | N/A |
 | Fauna | N/A |
Cockroach Labs Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Cockroach Labs users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Cockroach Labs Customer Loyalty vs. Competitors
Compared to its competitors, Cockroach Labs's Customer Loyalty score is rated right above Cognitect, and is preceded by Alation.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Alation | 75% |
| Cockroach Labs | 73% |
| Cognitect | N/A |
| VoltDB | N/A |
| Fauna | N/A |
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Cockroach Labs Product Quality
3.7/5
Cockroach Labs has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Cockroach Labs Product Information
Cockroach Labs’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://cockroachlabs.com
- Company Size
- 1-10 Employees
Industry
Tech
Big Data
Enterprise
SaaS
Cockroach Labs Product Quality vs. Competitors
Compared to its competitors, Cockroach Labs's Product Quality score is rated right above Cognitect, and is preceded by Alation.
| COMPANY | Product Quality Score | |
|---|---|---|
| Alation | 3.9/5 |
| Cockroach Labs | 3.7/5 |
| Cognitect | N/A |
| VoltDB | N/A |
| Fauna | N/A |
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Cockroach Labs Pricing
Cockroach Labs ROI & Value For Money
3.7/5
Cockroach Labs has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Cockroach Labs Pricing vs. Competitors
Compared to its competitors, Cockroach Labs's ROI score is rated right above Cognitect, and is preceded by Alation.
| COMPANY | Pricing Score | |
|---|---|---|
| Alation | 4/5 |
| Cockroach Labs | 3.7/5 |
| Cognitect | N/A |
| VoltDB | N/A |
| Fauna | N/A |
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Cockroach Labs Customer Satisfaction (CSAT)
Cockroach Labs Customer Satisfaction (CSAT) Score
67 / 100
Cockroach Labs has an overall Customer Satisfaction score of 67 rated by its users and customers.
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Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cockroach Labs Customer Satisfaction vs. Competitors
Compared to its competitors, Cockroach Labs's Customer Satisfaction score is rated right above Cognitect, and is preceded by Alation.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Alation | 89% |
| Cockroach Labs | 67% |
| Cognitect | 0% |
| VoltDB | 0% |
| Fauna | 0% |
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Cockroach Labs Customer Service
3.8/5
Cockroach Labs has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Cockroach Labs's Customer Service
Address
New York City, NY 10011
Website
http://cockroachlabs.com
Cockroach Labs Customer Service vs. Competitors
Compared to its competitors, Cockroach Labs's Customer Service score is rated right above Alation.
| COMPANY | Customer Service Score | |
|---|---|---|
| Cockroach Labs | 3.8/5 |
| Alation | 3.8/5 |
| Cognitect | N/A |
| VoltDB | N/A |
| Fauna | N/A |
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Cockroach Labs as an Employer
4.7/5
Cockroach Labs has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Cockroach Labs scored a 49 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Cockroach Labs would recommend the brand to a friend. ENPS measures how likely Cockroach Labs employees would recommend working at Cockroach Labs to a friend.
Net Promoter Score
49
NPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
