COFENSE NPS & Customer Reviews

Learn More about Brand Intelligence Solutions

Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry

Thank you for inquiring about Comparably's Brand Intelligence Solutions

A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions

Brand Page

COFENSE

Marketing or Exec? Claim Your Free Account

COFENSE

Rate this Brand

About COFENSE's Brand

COFENSE is a provider of phishing threat management for organizations concerned about human susceptibility. Among its major competitors, COFENSE is ranked in 2nd place for NPS while KnowBe4 is 1st, and Disconnect is 3rd.

Brand at a Glance

53%

Customer Loyalty

2.6/5

Product Quality

3/5

Pricing

3/5

Customer Service

COFENSE Ranking

^#2 / 4 of its competitors

COFENSE NPS

COFENSE's Net Promoter Score (NPS) is a 0 with 43% Promoters, 14% Passives, and 43% Detractors. Net Promoter Score tracks whether COFENSE's customers would recommend using the product based on a scale of -100 to 100.

COFENSE Overall NPS

NPS

43%	Promoters
14%	Passives
43%	Detractors

COFENSE NPS Trend

-100

-50

100

Summary	Date	Score
Feb 2021 100	Feb 2021	100
Mar 2022 66	Mar 2022	66
Aug 2022 75	Aug 2022	75
Mar 2023 40	Mar 2023	40
Jul 2023 17	Jul 2023	17
Apr 2024 -1	Apr 2024	-1

How Other Brands Compare

COFENSE is ranked second for NPS among its competitors. KnowBe4 and Disconnect come in first and third, with PhishLabs coming in at #4.

	COFENSE	KnowBe4	Disconnect	PhishLabs
Global Ranking	#-	#921	#-	#-
NPS	0	49	-	-
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	-	$11.00B	-	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

COFENSE NPS vs. Competitors

Compared to its competitors, COFENSE's NPS is rated right above Disconnect, and is preceded by KnowBe4.

COMPANY		NPS Score
	KnowBe4	49
	COFENSE	0
	Disconnect	N/A
	Inspired eLearning	N/A

COFENSE Customer Loyalty

53%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

53% of COFENSE users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

53%

47%

COFENSE Customer Loyalty vs. Competitors

Compared to its competitors, COFENSE's Customer Loyalty score is rated right above Disconnect, and is preceded by KnowBe4.

COMPANY		Customer Loyalty Score
	KnowBe4	84%
	COFENSE	53%
	Disconnect	N/A
	Inspired eLearning	N/A

Unlock COFENSE Customer Loyalty vs. Competitors Data

Sign Up for Brand Profile PRO to get the full COFENSE Customer Loyalty vs. Competitors data and gain insights into your customers today.

COFENSE Product Quality

2.6/5

COFENSE has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.

Sign Up to unlock COFENSE's overall Product Quality score rated by its users and customers.

COFENSE Product Information

COFENSE’s product quality score is a 2.6 out of 5 as rated by its users and customers.

Website: https://www.cofense.com/

Company Size: 501-1,000 Employees

Industry

Tech

Business Services

Enterprise

Government & Legal

SaaS

COFENSE Product Quality vs. Competitors

Compared to its competitors, COFENSE's Product Quality score is rated right above Disconnect, and is preceded by KnowBe4.

COMPANY		Product Quality Score
	KnowBe4	4.1/5
	COFENSE	2.6/5
	Disconnect	N/A
	Inspired eLearning	N/A

Unlock COFENSE Product Quality vs. Competitors Data

Sign Up for Brand Profile PRO to get the full COFENSE Product Quality vs. Competitors data and gain insights into your customers today.

COFENSE Pricing

COFENSE ROI & Value For Money

3/5

COFENSE has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.

Sign Up to unlock COFENSE's overall ROI score rated by its users and customers.

COFENSE Pricing vs. Competitors

Compared to its competitors, COFENSE's ROI score is rated right above Disconnect, and is preceded by KnowBe4.

COMPANY		Pricing Score
	KnowBe4	4.1/5
	COFENSE	3/5
	Disconnect	N/A
	Inspired eLearning	N/A

Unlock COFENSE ROI vs. Competitors Data

Sign Up for Brand Profile PRO to get the full COFENSE ROI vs. Competitors data and gain insights into your customers today.

COFENSE Customer Satisfaction (CSAT)

COFENSE Customer Satisfaction (CSAT) Score

25 / 100

COFENSE has an overall Customer Satisfaction score of 25 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	0%
Satisfied	25%
Neither Satisfied nor Dissatisfied	25%
Dissatisfied	0%
Very Dissatisfied	50%

Very Satisfied

Satisfied

25%

Neither Satisfied nor Dissatisfied

25%

Dissatisfied

Very Dissatisfied

50%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

COFENSE Customer Satisfaction vs. Competitors

Compared to its competitors, COFENSE's Customer Satisfaction score is rated right above Disconnect, and is preceded by KnowBe4.

COMPANY		Customer Satisfaction (CSAT) Score
	KnowBe4	82%
	COFENSE	25%
	Disconnect	0%
	Inspired eLearning	0%

Unlock COFENSE Customer Satisfaction vs. Competitors Data

Sign Up for Brand Profile PRO to get the full COFENSE Customer Satisfaction vs. Competitors data and gain insights into your customers today.

COFENSE Customer Service

3/5

COFENSE has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.

Sign Up to unlock COFENSE's overall Customer Service score rated by its users and customers.

About COFENSE's Customer Service

Address

1608 Village Market Boulevard, SE, #200, Leesburg, VA

Website

https://www.cofense.com/

Phone Number

(703)652-0717

COFENSE Customer Service vs. Competitors

Compared to its competitors, COFENSE's Customer Service score is rated right above Disconnect, and is preceded by KnowBe4.

COMPANY		Customer Service Score
	KnowBe4	4/5
	COFENSE	3/5
	Disconnect	N/A
	Inspired eLearning	N/A

Unlock COFENSE Customer Service vs. Competitors Data

Sign Up for Brand Profile PRO to get the full COFENSE Customer Service vs. Competitors data and gain insights into your customers today.

COFENSE as an Employer

3.6/5

COFENSE has a 3.6/5 stars for its overall company culture rated by their employees

bottom

30%

CEO of COFENSE

Rohyt Belani

In the Bottom 30% of Similar Sized Companies on Comparably.

Consumer vs. Employees

COFENSE scored a 0 for Net Promoter Score and a -5 for Employee Net Promoter Score. NPS gauges how likely a customer of COFENSE would recommend the brand to a friend. ENPS measures how likely COFENSE employees would recommend working at COFENSE to a friend.

Net Promoter Score

NPS Score

43%	Promoters
14%	Passive
43%	Detractors

Employee Net Promoter Score

-5

eNPS Score

40%	Promoters
15%	Passive
45%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail