-17
NPS
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Coinstar
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About Coinstar's Brand
Machines that Exchange coins and gift certificates for cash. A subsidary of Outerwall Inc. Among its major competitors, Coinstar is ranked in 2nd place for NPS while Publix Super Markets is 1st.
Brand at a Glance
85%
Customer Loyalty
3/5
Product Quality
3.4/5
Pricing
3.3/5
Customer Service
Coinstar Ranking
- #2 / 2 of its competitors
Coinstar NPS
Coinstar's Net Promoter Score (NPS) is a -17 with 33% Promoters, 17% Passives, and 50% Detractors. Net Promoter Score tracks whether Coinstar's customers would recommend using the product based on a scale of -100 to 100.
Coinstar Overall NPS
| 33% | Promoters |
|---|---|
| 17% | Passives |
| 50% | Detractors |
Coinstar NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -100 | Mar 2022 | -100 |
May 2022 0 | May 2022 | 0 |
Feb 2024 -33 | Feb 2024 | -33 |
Aug 2024 -25 | Aug 2024 | -25 |
Jan 2025 -40 | Jan 2025 | -40 |
Feb 2025 -17 | Feb 2025 | -17 |
How Other Brands Compare
Coinstar is ranked second for NPS among its competitors. Publix Super Markets comes in first.
Coinstar |  Publix Super Markets | |
| Global Ranking | #- | #246 |
| NPS | -17 | 35 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Coinstar NPS vs. Competitors
Compared to its competitors, Coinstar's NPS is rated right below Publix Super Markets.
| COMPANY | NPS Score | |
|---|---|---|
| Publix Super Markets | 35 |
| Coinstar | -17 |
Coinstar Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Coinstar users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Coinstar Customer Loyalty vs. Competitors
Compared to its competitors, Coinstar's Customer Loyalty score is rated right below Publix Super Markets.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Publix Super Markets | 87% |
| Coinstar | 85% |
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Coinstar Product Quality
3/5
Coinstar has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Coinstar Product Information
Coinstar’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://coinstar.com
- Company Size
- 201-500 Employees
Industry
Tech
Ecommerce and Marketplaces
FinTech
SaaS
Coinstar Product Quality vs. Competitors
Compared to its competitors, Coinstar's Product Quality score is rated right below Publix Super Markets.
| COMPANY | Product Quality Score | |
|---|---|---|
| Publix Super Markets | 4/5 |
| Coinstar | 3/5 |
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Coinstar Pricing
Coinstar ROI & Value For Money
3.4/5
Coinstar has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Coinstar Pricing vs. Competitors
Compared to its competitors, Coinstar's ROI score is rated right below Publix Super Markets.
| COMPANY | Pricing Score | |
|---|---|---|
| Publix Super Markets | 3.7/5 |
| Coinstar | 3.4/5 |
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Coinstar Customer Satisfaction (CSAT)
Coinstar Customer Satisfaction (CSAT) Score
20 / 100
Coinstar has an overall Customer Satisfaction score of 20 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
20%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Coinstar Customer Satisfaction vs. Competitors
Compared to its competitors, Coinstar's Customer Satisfaction score is rated right below Publix Super Markets.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Publix Super Markets | 73% |
| Coinstar | 20% |
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Coinstar Customer Service
3.3/5
Coinstar has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Coinstar's Customer Service
Address
1800 114th Avenue SE, Bellevue, WA
Website
http://coinstar.com
Phone Number
14259438010
Coinstar Customer Service vs. Competitors
Compared to its competitors, Coinstar's Customer Service score is rated right below Publix Super Markets.
| COMPANY | Customer Service Score | |
|---|---|---|
| Publix Super Markets | 3.9/5 |
| Coinstar | 3.3/5 |
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Coinstar as an Employer
Consumer vs. Employees
Coinstar scored a -17 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Coinstar would recommend the brand to a friend. ENPS measures how likely Coinstar employees would recommend working at Coinstar to a friend.
Net Promoter Score
-17
NPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
