34
NPS
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ComArch
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About ComArch's Brand
Comarch is an IT firm that helps clients implement advanced technology and services. Among its major competitors, ComArch is ranked in 2nd place for NPS while SAP is 1st, and Strands is 3rd.
Brand at a Glance
10%
Customer Loyalty
4.5/5
Product Quality
4/5
Pricing
4/5
Customer Service
ComArch Ranking
- #2 / 4 of its competitors
ComArch NPS
ComArch's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether ComArch's customers would recommend using the product based on a scale of -100 to 100.
ComArch Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
ComArch NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
Jul 2022 0 | Jul 2022 | 0 |
Dec 2022 33 | Dec 2022 | 33 |
How Other Brands Compare
ComArch is ranked second for NPS among its competitors. SAP and Strands come in first and third, with UpClear coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ComArch Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of ComArch users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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ComArch Customer Loyalty vs. Competitors
Compared to its competitors, ComArch's Customer Loyalty score is rated right above UpClear, and is preceded by SAP.
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VS
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ComArch Product Quality
4.5/5
ComArch has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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ComArch Product Information
ComArch serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. ComArch supports Web devices and offers products for small, medium, and large sized businesses.
ComArch’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.comarch.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Enterprise
FinTech
SaaS
Languages Supported
English
Arabic
French
German
Spanish
Italian
Russian
Polish
Product Type
Customer Loyalty Software
Customer Experience Software
ComArch Product Quality vs. Competitors
Compared to its competitors, ComArch's Product Quality score is rated right above SAP.
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ComArch Pricing
ComArch ROI & Value For Money
4/5
ComArch has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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ComArch Pricing Plans
ComArch has a pricing structure that accommodates small, medium, and large businesses.
Who Uses ComArch?
Small Businesses
Medium Businesses
Large Enterprises
ComArch Pricing vs. Competitors
Compared to its competitors, ComArch's ROI score is rated right above UpClear.
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ComArch Customer Satisfaction (CSAT)
ComArch Customer Satisfaction (CSAT) Score
100 / 100
ComArch has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ComArch Customer Satisfaction vs. Competitors
Compared to its competitors, ComArch's Customer Satisfaction score is rated right above SAP.
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ComArch Customer Service
4/5
ComArch has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About ComArch's Customer Service
Address
Jana Pawła II 39 a,
Website
http://www.comarch.com
Phone Number
847-260-5500
ComArch Customer Service vs. Competitors
Compared to its competitors, ComArch's Customer Service score is rated right above UpClear, and is preceded by SAP.
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ComArch as an Employer
3.0/5
ComArch has a 3.0/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
ComArch scored a 34 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of ComArch would recommend the brand to a friend. ENPS measures how likely ComArch employees would recommend working at ComArch to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 11% | Promoters |
|---|---|
| 45% | Passive |
| 44% | Detractors |
