100
NPS
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Comma
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About Comma's Brand
Comma is a self-driving car kit developed by George Hotz. Among its major competitors, Comma is ranked in 1st place for NPS while Tesla is 2nd, and Neurala is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Comma Ranking
- #1 / 4 of its competitors
Comma NPS
Comma's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Comma's customers would recommend using the product based on a scale of -100 to 100.
Comma Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Comma NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2024 100 | Jul 2024 | 100 |
How Other Brands Compare
Comma is ranked first for NPS among its competitors. Tesla and Neurala come in second and third, with Pony.ai coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Comma Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Comma users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Comma Customer Loyalty vs. Competitors
Compared to its competitors, Comma's Customer Loyalty score is rated right above Tesla.
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Comma Product Quality
5/5
Comma has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Comma Product Information
Comma’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://comma.ai/
- Company Size
- 1-10 Employees
Industry
Tech
Education
Hardware and Devices
SaaS
Travel
Comma Product Quality vs. Competitors
Compared to its competitors, Comma's Product Quality score is rated right above Tesla.
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Comma Pricing
Comma ROI & Value For Money
5/5
Comma has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Comma Pricing vs. Competitors
Compared to its competitors, Comma's ROI score is rated right above Tesla.
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Comma Customer Satisfaction (CSAT)
Comma Customer Satisfaction (CSAT) Score
100 / 100
Comma has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Comma Customer Satisfaction vs. Competitors
Compared to its competitors, Comma's Customer Satisfaction score is rated right above Tesla.
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Comma Customer Service
5/5
Comma has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Comma's Customer Service
Address
San Francisco, CA
Website
http://comma.ai/
Comma Customer Service vs. Competitors
Compared to its competitors, Comma's Customer Service score is rated right above Tesla.
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Consumer vs. Employees
Comma scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Comma would recommend the brand to a friend. ENPS measures how likely Comma employees would recommend working at Comma to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
