50
NPS
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Command Center
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About Command Center's Brand
Command Center is a provider of on-demand and temporary staffing solutions. Among its major competitors, Command Center is ranked in 2nd place for NPS while ATR International is 1st, and Staples is 3rd.
Brand at a Glance
83%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3.8/5
Customer Service
Command Center Ranking
- #2 / 3 of its competitors
Command Center NPS
Command Center's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether Command Center's customers would recommend using the product based on a scale of -100 to 100.
Command Center Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
Command Center NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 100 | Mar 2021 | 100 |
Nov 2021 100 | Nov 2021 | 100 |
Dec 2022 33 | Dec 2022 | 33 |
Mar 2025 50 | Mar 2025 | 50 |
How Other Brands Compare
Command Center is ranked second for NPS among its competitors. ATR International and Staples come in first and third.
Command Center |  Staples |  ATR International | |
| Global Ranking | #- | #318 | #- |
| NPS | 50 | -20 | 100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Command Center NPS vs. Competitors
Compared to its competitors, Command Center's NPS is rated right above Staples, and is preceded by ATR International.
| COMPANY | NPS Score | |
|---|---|---|
| ATR International | 100 |
| Command Center | 50 |
| Staples | -20 |
Command Center Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Command Center users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Command Center Customer Loyalty vs. Competitors
Compared to its competitors, Command Center's Customer Loyalty score is rated right above Staples.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Command Center | 83% |
| Staples | 71% |
| ATR International | N/A |
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Command Center Product Quality
3.7/5
Command Center has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Command Center Product Information
Command Center’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.commandonline.com
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Consumer Services
Command Center Product Quality vs. Competitors
Compared to its competitors, Command Center's Product Quality score is rated right above Staples, and is preceded by ATR International.
| COMPANY | Product Quality Score | |
|---|---|---|
| ATR International | 4/5 |
| Command Center | 3.7/5 |
| Staples | 3/5 |
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Command Center Pricing
Command Center ROI & Value For Money
3.6/5
Command Center has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Command Center Pricing vs. Competitors
Compared to its competitors, Command Center's ROI score is rated right above Staples.
| COMPANY | Pricing Score | |
|---|---|---|
| Command Center | 3.6/5 |
| Staples | 2.9/5 |
| ATR International | N/A |
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Command Center Customer Satisfaction (CSAT)
Command Center Customer Satisfaction (CSAT) Score
33 / 100
Command Center has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Command Center Customer Satisfaction vs. Competitors
Compared to its competitors, Command Center's Customer Satisfaction score is rated right below Staples.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| ATR International | 100% |
| Staples | 47% |
| Command Center | 33% |
Unlock Command Center Customer Satisfaction vs. Competitors Data
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Command Center Customer Service
3.8/5
Command Center has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Command Center's Customer Service
Address
Coeur D Alene, ID 83815
Website
http://www.commandonline.com
Phone Number
208-773-7450
Command Center Customer Service vs. Competitors
Compared to its competitors, Command Center's Customer Service score is rated right above Staples.
| COMPANY | Customer Service Score | |
|---|---|---|
| Command Center | 3.8/5 |
| Staples | 2.7/5 |
| ATR International | N/A |
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Command Center as an Employer
4.6/5
Command Center has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Command Center scored a 50 for Net Promoter Score and a 58 for Employee Net Promoter Score. NPS gauges how likely a customer of Command Center would recommend the brand to a friend. ENPS measures how likely Command Center employees would recommend working at Command Center to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
58
eNPS Score
| 70% | Promoters |
|---|---|
| 18% | Passive |
| 12% | Detractors |
