Continental Tire NPS & Customer Reviews

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Continental Tire

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Continental Tire

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About Continental Tire's Brand

Continental is an automotive suppliers. Among its major competitors, Continental Tire is ranked in 1st place for NPS while Goodyear is 2nd.

Brand at a Glance

79%

Customer Loyalty

3.9/5

Product Quality

4.2/5

Pricing

3.9/5

Customer Service

Continental Tire Ranking

^#1 / 2 of its competitors

Continental Tire NPS

Continental Tire's Net Promoter Score (NPS) is a 40 with 66% Promoters, 8% Passives, and 26% Detractors. Net Promoter Score tracks whether Continental Tire's customers would recommend using the product based on a scale of -100 to 100.

Continental Tire Overall NPS

NPS

66%	Promoters
8%	Passives
26%	Detractors

Continental Tire NPS Trend

-100

-50

100

Summary	Date	Score
Dec 2022 50	Dec 2022	50
Jan 2023 52	Jan 2023	52
Feb 2023 53	Feb 2023	53
Jun 2023 58	Jun 2023	58
Jul 2023 52	Jul 2023	52
Sep 2023 55	Sep 2023	55
Oct 2023 50	Oct 2023	50
Nov 2023 50	Nov 2023	50
Dec 2023 48	Dec 2023	48
Jan 2024 41	Jan 2024	41
Feb 2024 43	Feb 2024	43
Sep 2024 38	Sep 2024	38

How Other Brands Compare

Continental Tire is ranked first for NPS among its competitors. Goodyear comes in second.

	Continental Tire	Goodyear
Global Ranking	#-	#193
NPS	40	12
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral
Valuation Updated every 24 hours for public companies	-	$4.05B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Continental Tire NPS by Gender

Continental Tire's NPS was rated 0 by both Female and Male customers on Comparably.

Male

Continental Tire's NPS was rated by Male customers on Comparably.

40%

Promoters

20%

Passives

40%

Detractors

Female

Continental Tire's NPS was rated by Female customers on Comparably.

50%

Promoters

Passives

50%

Detractors

Continental Tire NPS by Ethnicity

Continental Tire's NPS was rated -25 points by Other customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Other -25	Other	-25

Continental Tire NPS by Usage

Continental Tire's NPS was rated 50 points by customers who have used Continental Tire's products/services for 2 to 5 Years.

-100

-50

100

Summary	Usage	Score
2 to 5 Years 50	2 to 5 Years	50

Continental Tire NPS vs. Competitors

Compared to its competitors, Continental Tire's NPS is rated right above Goodyear.

COMPANY		NPS Score
	Continental Tire	40
	Goodyear	12

Continental Tire Customer Reviews

Continental Tire Customer Loyalty

79%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

79% of Continental Tire users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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79%

21%

Continental Tire Customer Loyalty Score by Gender

Female customers rated Continental Tire's Customer Loyalty score 18% higher than Male customers.

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Male

82%

Yes

Female

100%

Yes

Continental Tire Customer Loyalty Score by Ethnicity

Continental Tire's Customer Loyalty score was rated 100% by Other customers on Comparably.

% who answered "Yes"

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100

out of 100

Other

Continental Tire Customer Loyalty Score by Usage

Continental Tire's Customer Loyalty score was rated 100% by customers who have used Continental Tire's products/services for 2 to 5 Years.

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2 to 5 Years	100%

Continental Tire Customer Loyalty Score by Industry

Continental Tire's Customer Loyalty score was rated 78% by Accounting industry customers.

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Accounting	78%

Continental Tire Customer Loyalty vs. Competitors

Compared to its competitors, Continental Tire's Customer Loyalty score is rated right above Goodyear.

COMPANY		Customer Loyalty Score
	Continental Tire	79%
	Goodyear	73%

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Continental Tire Product Quality

3.9/5

Continental Tire has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.

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Continental Tire Product Information

Continental Tire’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Continental Tire's product the highest.

Website: http://www.continentaltire.com/

Company Size: 5,001-10,000 Employees

Industry

Tech

Travel

Quick Insights into Continental Tire Product Quality

Continental Tire's Product Quality score was rated highest by customers who have used Continental Tire's products/services for 2 to 5 Years, and rated lowest by Female customers.

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Ranked Continental Tire Product Quality the Highest

2 to 5 Years	4.7
Male	4.3
Accounting	3.7

Ranked Continental Tire Product Quality the Lowest

Female	3.7

Continental Tire Product Quality Score by Gender

Male customers rated Continental Tire's Product Quality score 0.6 stars higher than Female customers.

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Male

4.3/5

Female

3.7/5

Continental Tire Product Quality Score by Ethnicity

Continental Tire's Product Quality score was rated 3.7 stars by Other customers on Comparably.

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Summary	Ethnicity	Score
Other 3.7	Other	3.7

Continental Tire Product Quality Score by Usage

Continental Tire's Product Quality score was rated 4.7 stars by customers who have used Continental Tire's products/services for 2 to 5 Years.

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2 to 5 Years	4.7

Continental Tire Product Quality Score by Industry

Continental Tire's Product Quality score was rated 3.7 stars by Accounting industry customers.

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Accounting	3.7

Continental Tire Product Quality vs. Competitors

Compared to its competitors, Continental Tire's Product Quality score is rated right above Goodyear.

COMPANY		Product Quality Score
	Continental Tire	3.9/5
	Goodyear	3.6/5

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Continental Tire Pricing

Continental Tire ROI & Value For Money

4.2/5

Continental Tire has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.

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Continental Tire Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.

Quick Insights into Continental Tire ROI

Continental Tire's ROI score was rated highest by customers from the Accounting industry, and rated lowest by Female customers.

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Ranked Continental Tire ROI the Highest

Accounting	4.2
Male	4.2
2 to 5 Years	4.1

Ranked Continental Tire ROI the Lowest

Female	3.7

Continental Tire ROI Score by Gender

Male customers rated Continental Tire's ROI score 0.5 stars higher than Female customers.

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Male

4.2/5

Female

3.7/5

Continental Tire ROI Score by Ethnicity

Continental Tire's ROI score was rated 3.6 stars by Other customers on Comparably.

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Summary	Ethnicity	Score
Other 3.6	Other	3.6

Continental Tire ROI Score by Usage

Continental Tire's ROI score was rated 4.1 stars by customers who have used Continental Tire's products/services for 2 to 5 Years.

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2 to 5 Years	4.1

Continental Tire ROI Score by Industry

Continental Tire's ROI score was rated 4.2 stars by Accounting industry customers.

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Accounting	4.2

Continental Tire Pricing vs. Competitors

Compared to its competitors, Continental Tire's ROI score is rated right above Goodyear.

COMPANY		Pricing Score
	Continental Tire	4.2/5
	Goodyear	3.6/5

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Continental Tire Customer Satisfaction (CSAT)

Continental Tire Customer Satisfaction (CSAT) Score

73 / 100

Continental Tire has an overall Customer Satisfaction score of 73 rated by its users and customers.

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Very Satisfied	40%
Satisfied	33%
Neither Satisfied nor Dissatisfied	13%
Dissatisfied	7%
Very Dissatisfied	7%

Very Satisfied

40%

Satisfied

33%

Neither Satisfied nor Dissatisfied

13%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Continental Tire Customer Satisfaction

Continental Tire's Customer Satisfaction score was rated highest by customers who have used Continental Tire's products/services for 2 to 5 Years, and rated lowest by Female customers.

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Ranked Continental Tire Customer Satisfaction the Highest

2 to 5 Years	100%
Male	80%
Accounting	50%

Ranked Continental Tire Customer Satisfaction the Lowest

Female	50%

Continental Tire Customer Satisfaction Score by Gender

Male customers rated Continental Tire's Customer Satisfaction score 30 points higher than Female customers.

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80 / 100

Male

	Very Satisfied	20%
	Satisfied	60%
	Neither Satisfied nor Dissatisfied	20%
	Dissatisfied	0%
	Very Dissatisfied	0%

50 / 100

Female

	Very Satisfied	50%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	25%
	Dissatisfied	25%
	Very Dissatisfied	0%

Continental Tire Customer Satisfaction Score by Ethnicity

Other
25%

CSAT according to Other

Continental Tire's Customer Satisfaction (CSAT) score was rated 25% according to Other users and customers.

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25 / 100

Very Satisfied	0%
Satisfied	25%
Neither Satisfied nor Dissatisfied	50%
Dissatisfied	25%
Very Dissatisfied	0%

Very Satisfied

Satisfied

25%

Neither Satisfied nor Dissatisfied

50%

Dissatisfied

25%

Very Dissatisfied

Continental Tire Customer Satisfaction Score by Usage

Continental Tire's Customer Satisfaction score was rated 100 points by customers who have used Continental Tire's products/services for 2 to 5 Years.

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2 to 5 Years	100

Continental Tire Customer Satisfaction Score by Industry

Continental Tire's Customer Satisfaction score was rated 50 points by Accounting industry customers.

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Accounting	50

Continental Tire Customer Satisfaction vs. Competitors

Compared to its competitors, Continental Tire's Customer Satisfaction score is rated right below Goodyear.

COMPANY		Customer Satisfaction (CSAT) Score
	Goodyear	76%
	Continental Tire	73%

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Continental Tire Customer Service

3.9/5

Continental Tire has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.

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About Continental Tire's Customer Service

Address

1830 MacMillan Park Drive, Fort Mill, SC 29707

Website

http://www.continentaltire.com/

Phone Number

704-583-4882

Quick Insights into Continental Tire Customer Service

Continental Tire's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.

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Ranked Continental Tire Customer Service the Highest

Male	4.8
2 to 5 Years	4.7
Accounting	4.2

Ranked Continental Tire Customer Service the Lowest

Female	3.2

Continental Tire Customer Service Score by Gender

Male customers rated Continental Tire's Customer Service score 1.6 stars higher than Female customers.

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Male

4.8/5

Female

3.2/5

Continental Tire Customer Service Score by Ethnicity

Continental Tire's Customer Service score was rated 3.2 stars by Other customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Other 3.2	Other	3.2

Continental Tire Customer Service Score by Usage

Continental Tire's Customer Service score was rated 4.7 stars by customers who have used Continental Tire's products/services for 2 to 5 Years.

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2 to 5 Years	4.7

Continental Tire Customer Service Score by Industry

Continental Tire's Customer Service score was rated 4.2 stars by Accounting industry customers.

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Accounting	4.2

Continental Tire Customer Service vs. Competitors

Compared to its competitors, Continental Tire's Customer Service score is rated right above Goodyear.

COMPANY		Customer Service Score
	Continental Tire	3.9/5
	Goodyear	3.8/5

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Continental Tire as an Employer

4.3/5

Continental Tire has a 4.3/5 stars for its overall company culture rated by their employees

top

CEO of Continental Tire

Jochen Etzel

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Continental Tire scored a 40 for Net Promoter Score and a 47 for Employee Net Promoter Score. NPS gauges how likely a customer of Continental Tire would recommend the brand to a friend. ENPS measures how likely Continental Tire employees would recommend working at Continental Tire to a friend.

Net Promoter Score

NPS Score

66%	Promoters
8%	Passive
26%	Detractors

Employee Net Promoter Score

eNPS Score

62%	Promoters
23%	Passive
15%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail