11
NPS
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Control Risks
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About Control Risks' Brand
Control Risks is an independent, global risk consultancy specialising in helping organisations Among its major competitors, Control Risks is ranked in 3rd place for NPS while X1 Discovery is 1st, and Deloitte (US) is 2nd.
Brand at a Glance
82%
Customer Loyalty
4/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
Control Risks Ranking
- #3 / 4 of its competitors
Control Risks NPS
Control Risks's Net Promoter Score (NPS) is a 11 with 39% Promoters, 33% Passives, and 28% Detractors. Net Promoter Score tracks whether Control Risks's customers would recommend using the product based on a scale of -100 to 100.
Control Risks Overall NPS
| 39% | Promoters |
|---|---|
| 33% | Passives |
| 28% | Detractors |
Control Risks NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 18 | Jun 2023 | 18 |
Sep 2023 15 | Sep 2023 | 15 |
Nov 2023 15 | Nov 2023 | 15 |
Dec 2023 10 | Dec 2023 | 10 |
Apr 2024 12 | Apr 2024 | 12 |
Jun 2024 15 | Jun 2024 | 15 |
Sep 2024 17 | Sep 2024 | 17 |
Nov 2024 18 | Nov 2024 | 18 |
Dec 2024 17 | Dec 2024 | 17 |
Mar 2025 15 | Mar 2025 | 15 |
Apr 2025 14 | Apr 2025 | 14 |
Aug 2025 11 | Aug 2025 | 11 |
How Other Brands Compare
Control Risks is ranked third for NPS among its competitors. X1 Discovery and Deloitte (US) come in first and second, with Stroz Friedberg coming in at #4.
Control Risks |  Deloitte (US) |  X1 Discovery |  Stroz Friedberg | |
| Global Ranking | #- | #154 | #- | #- |
| NPS | 11 | 27 | 100 | -100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $4.87B | $80.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Control Risks NPS by Gender
Male customers rated Control Risks's NPS 5 points higher than Female customers.
Male
45
Control Risks's NPS was rated 45 by Male customers on Comparably.
56%
Promoters
33%
Passives
11%
Detractors
Female
40
Control Risks's NPS was rated 40 by Female customers on Comparably.
60%
Promoters
20%
Passives
20%
Detractors
Control Risks NPS by Ethnicity
Control Risks's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Hispanic or Latino 67 | Hispanic or Latino | 67 |
Control Risks NPS by Age
Control Risks's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.
Control Risks NPS by Usage
Control Risks's NPS was rated the highest by customers who have used Control Risks's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 49 | 1 to 2 Years | 49 |
2 to 5 Years 25 | 2 to 5 Years | 25 |
Control Risks NPS vs. Competitors
Compared to its competitors, Control Risks's NPS is rated right above Navigant Consulting, and is preceded by Deloitte (US).
| COMPANY | NPS Score | |
|---|---|---|
| X1 Discovery | 100 |
| Deloitte (US) | 27 |
| Control Risks | 11 |
 | Navigant Consulting | N/A |
| Stroz Friedberg | -100 |
Control Risks Customer Reviews
Out of the 3 Control Risks customer reviews 3 were positive and 0 were constructive. Control Risks customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Control Risks Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of Control Risks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Control Risks Customer Loyalty Score by Gender
Female customers rated Control Risks's Customer Loyalty score 10% higher than Male customers.
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Male
90%
Yes
Female
100%
Yes
Control Risks Customer Loyalty Score by Ethnicity
Control Risks's Customer Loyalty score was rated 100% by both Caucasian and Hispanic or Latino customers on Comparably.
% who answered "Yes"
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100
out of 100
Caucasian
100
out of 100
Hispanic or Latino
Control Risks Customer Loyalty Score by Age
Control Risks's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 100% | 36-40 | 100% |
41-45 100% | 41-45 | 100% |
46-50 78% | 46-50 | 78% |
Control Risks Customer Loyalty Score by Usage
Control Risks's Customer Loyalty score was rated 100% by customers who have used Control Risks's products/services for 1 to 2 Years, and by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Control Risks Customer Loyalty vs. Competitors
Compared to its competitors, Control Risks's Customer Loyalty score is rated right above Deloitte (US), and is preceded by X1 Discovery.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| X1 Discovery | 100% |
| Control Risks | 82% |
| Deloitte (US) | 72% |
| Stroz Friedberg | N/A |
| Navigant Consulting | N/A |
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Control Risks Product Quality
4/5
Control Risks has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Control Risks Product Information
Control Risks’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://www.controlrisks.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Enterprise
FinTech
Government & Legal
Quick Insights into Control Risks Product Quality
Control Risks's Product Quality score was rated highest by customers who have used Control Risks's products/services for 2 to 5 Years, and rated lowest by Caucasian customers.
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Ranked Control Risks Product Quality the Highest
Ranked Control Risks Product Quality the Lowest
Control Risks Product Quality Score by Gender
Male customers rated Control Risks's Product Quality score 0.8 stars higher than Female customers.
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Male
4.5/5
Female
3.7/5
Control Risks Product Quality Score by Ethnicity
Control Risks's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Control Risks.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Hispanic or Latino 4.6 | Hispanic or Latino | 4.6 |
Control Risks Product Quality Score by Age
Control Risks's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Control Risks.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 4.3 | 36-40 | 4.3 |
41-45 3.9 | 41-45 | 3.9 |
46-50 4.5 | 46-50 | 4.5 |
Control Risks Product Quality Score by Usage
Control Risks's Product Quality score was rated the highest by customers who have used Control Risks's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Control Risks Product Quality vs. Competitors
Compared to its competitors, Control Risks's Product Quality score is rated right above Deloitte (US), and is preceded by X1 Discovery.
| COMPANY | Product Quality Score | |
|---|---|---|
| X1 Discovery | 5/5 |
| Control Risks | 4/5 |
| Deloitte (US) | 3.9/5 |
| Stroz Friedberg | 1.5/5 |
| Navigant Consulting | N/A |
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Control Risks Pricing
Control Risks ROI & Value For Money
3.7/5
Control Risks has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into Control Risks ROI
Control Risks's ROI score was rated highest by Hispanic or Latino customers, and rated lowest by Caucasian customers.
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Ranked Control Risks ROI the Highest
Ranked Control Risks ROI the Lowest
Control Risks ROI Score by Gender
Male customers rated Control Risks's ROI score 0.2 stars higher than Female customers.
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Male
4/5
Female
3.8/5
Control Risks ROI Score by Ethnicity
Control Risks's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Control Risks.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Hispanic or Latino 4.3 | Hispanic or Latino | 4.3 |
Control Risks ROI Score by Age
Control Risks's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Control Risks.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3.5 | 36-40 | 3.5 |
41-45 3.4 | 41-45 | 3.4 |
46-50 3.9 | 46-50 | 3.9 |
Control Risks ROI Score by Usage
Control Risks's ROI score was rated the highest by customers who have used Control Risks's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Control Risks Pricing vs. Competitors
Compared to its competitors, Control Risks's ROI score is rated right above Stroz Friedberg, and is preceded by Deloitte (US).
| COMPANY | Pricing Score | |
|---|---|---|
| X1 Discovery | 5/5 |
| Deloitte (US) | 3.9/5 |
| Control Risks | 3.7/5 |
| Stroz Friedberg | N/A |
| Navigant Consulting | N/A |
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Control Risks Customer Satisfaction (CSAT)
Control Risks Customer Satisfaction (CSAT) Score
82 / 100
Control Risks has an overall Customer Satisfaction score of 82 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
45%
Satisfied
37%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
7%
Very Dissatisfied
4%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Control Risks Customer Satisfaction
Control Risks's Customer Satisfaction score was rated highest by customers who have used Control Risks's products/services for 2 to 5 Years, and rated lowest by Female customers.
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Ranked Control Risks Customer Satisfaction the Highest
Ranked Control Risks Customer Satisfaction the Lowest
Control Risks Customer Satisfaction Score by Gender
Male customers rated Control Risks's Customer Satisfaction score 33 points higher than Female customers.
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100 / 100
MaleVery Satisfied | 57% | |
|---|---|---|
Satisfied | 43% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
67 / 100
FemaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
Control Risks Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Control Risks' Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
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67 / 100
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
CSAT according to Hispanic or Latino
Control Risks' Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Control Risks.
100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Control Risks Customer Satisfaction Score by Age
Control Risks's Customer Satisfaction score was rated 100 points by customers ages 46-50 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 100% |
Control Risks Customer Satisfaction Score by Usage
Control Risks's Customer Satisfaction score was rated the highest by customers who have used Control Risks's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Control Risks Customer Satisfaction vs. Competitors
Compared to its competitors, Control Risks's Customer Satisfaction score is rated right above Deloitte (US), and is preceded by X1 Discovery.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| X1 Discovery | 100% |
| Control Risks | 82% |
| Deloitte (US) | 73% |
| Stroz Friedberg | 0% |
| Navigant Consulting | 0% |
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Control Risks Customer Service
3.8/5
Control Risks has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Control Risks's Customer Service
Address
London, AR
Website
https://www.controlrisks.com
Quick Insights into Control Risks Customer Service
Control Risks's Customer Service score was rated highest by Hispanic or Latino customers, and rated lowest by Caucasian customers.
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Ranked Control Risks Customer Service the Highest
Ranked Control Risks Customer Service the Lowest
Control Risks Customer Service Score by Gender
Male customers rated Control Risks's Customer Service score 0.2 stars higher than Female customers.
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Male
4.1/5
Female
3.9/5
Control Risks Customer Service Score by Ethnicity
Control Risks's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Control Risks.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Hispanic or Latino 4.3 | Hispanic or Latino | 4.3 |
Control Risks Customer Service Score by Age
Control Risks's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 4 | 36-40 | 4 |
41-45 3.5 | 41-45 | 3.5 |
46-50 3.9 | 46-50 | 3.9 |
Control Risks Customer Service Score by Usage
Control Risks's Customer Service score was rated 4 stars by customers who have used Control Risks's products/services for 1 to 2 Years, and by customers with 2 to 5 Years of usage.
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Control Risks Customer Service vs. Competitors
Compared to its competitors, Control Risks's Customer Service score is rated right above Stroz Friedberg, and is preceded by Deloitte (US).
| COMPANY | Customer Service Score | |
|---|---|---|
| X1 Discovery | 5/5 |
| Deloitte (US) | 3.9/5 |
| Control Risks | 3.8/5 |
| Stroz Friedberg | N/A |
| Navigant Consulting | N/A |
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Control Risks as an Employer
4.2/5
Control Risks has a 4.2/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Control Risks scored a 11 for Net Promoter Score and a 21 for Employee Net Promoter Score. NPS gauges how likely a customer of Control Risks would recommend the brand to a friend. ENPS measures how likely Control Risks employees would recommend working at Control Risks to a friend.
Net Promoter Score
11
NPS Score
| 39% | Promoters |
|---|---|
| 33% | Passive |
| 28% | Detractors |
Employee Net Promoter Score
21
eNPS Score
| 42% | Promoters |
|---|---|
| 37% | Passive |
| 21% | Detractors |
