-100
NPS
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Counsyl Inc
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About Counsyl Inc's Brand
Among its major competitors, Counsyl Inc is ranked in 2nd place for NPS while 23andMe is 1st, and Merge Healthcare is 3rd.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
Counsyl Inc Ranking
- #2 / 4 of its competitors
Counsyl Inc NPS
Counsyl Inc's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Counsyl Inc's customers would recommend using the product based on a scale of -100 to 100.
Counsyl Inc Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Counsyl Inc NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -100 | Apr 2022 | -100 |
How Other Brands Compare
Counsyl Inc is ranked second for NPS among its competitors. 23andMe and Merge Healthcare come in first and third, with ElMindA coming in at #4.
Counsyl Inc |  23andMe |  Merge Healthcare |  ElMindA | |
| Global Ranking | #- | #643 | #- | #- |
| NPS | -100 | 12 | - | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $2.50B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Counsyl Inc NPS vs. Competitors
Compared to its competitors, Counsyl Inc's NPS is rated right below Merge Healthcare.
| COMPANY | NPS Score | |
|---|---|---|
| 23andMe | 12 |
| Merge Healthcare | N/A |
| Counsyl Inc | -100 |
Counsyl Inc Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Counsyl Inc users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Counsyl Inc Customer Loyalty vs. Competitors
Compared to its competitors, Counsyl Inc's Customer Loyalty score is rated right above Merge Healthcare, and is preceded by 23andMe.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| 23andMe | 65% |
| Counsyl Inc | 10% |
| Merge Healthcare | N/A |
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Counsyl Inc Product Quality
4/5
Counsyl Inc has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Counsyl Inc Product Information
Counsyl Inc’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.counsyl.com/
- Company Size
- 201-500 Employees
Counsyl Inc Product Quality vs. Competitors
Compared to its competitors, Counsyl Inc's Product Quality score is rated right above 23andMe.
| COMPANY | Product Quality Score | |
|---|---|---|
| Counsyl Inc | 4/5 |
| 23andMe | 3.7/5 |
| Merge Healthcare | N/A |
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Counsyl Inc Pricing
Counsyl Inc ROI & Value For Money
4/5
Counsyl Inc has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Counsyl Inc Pricing vs. Competitors
Compared to its competitors, Counsyl Inc's ROI score is rated right above 23andMe.
| COMPANY | Pricing Score | |
|---|---|---|
| Counsyl Inc | 4/5 |
| 23andMe | 3.3/5 |
| Merge Healthcare | N/A |
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Counsyl Inc Customer Satisfaction (CSAT)
Counsyl Inc Customer Satisfaction (CSAT) Score
100 / 100
Counsyl Inc has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Counsyl Inc Customer Satisfaction vs. Competitors
Compared to its competitors, Counsyl Inc's Customer Satisfaction score is rated right above 23andMe.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Counsyl Inc | 100% |
| 23andMe | 60% |
| Merge Healthcare | 0% |
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Counsyl Inc Customer Service
4/5
Counsyl Inc has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Counsyl Inc's Customer Service
Website
http://www.counsyl.com/
Counsyl Inc Customer Service vs. Competitors
Compared to its competitors, Counsyl Inc's Customer Service score is rated right above 23andMe.
| COMPANY | Customer Service Score | |
|---|---|---|
| Counsyl Inc | 4/5 |
| 23andMe | 3.3/5 |
| Merge Healthcare | N/A |
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Counsyl Inc as an Employer
3.9/5
Counsyl Inc has a 3.9/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Counsyl Inc scored a -100 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Counsyl Inc would recommend the brand to a friend. ENPS measures how likely Counsyl Inc employees would recommend working at Counsyl Inc to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
