-60
NPS
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CRMNEXT
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About CRMNEXT's Brand
BUSINESSNEXT has industry specific offerings for Banks, Insurance and Financial services. The platform accelerates sales, modernizes service, and runs multichannel marketing automation. It has purpose-built workflows, industry ready data models, and specialized AI. BUSINESSNEXT is recognized as a Leader Forrester Wave™ Financial Services CRM, 2023. Today BUSINESSNEXT has over 1 million users in financial services worldwide with its customers aggregating to over $ 2.8 Trillion in assets under management (AUM). Among its major competitors, CRMNEXT is ranked in 3rd place for NPS while Salesforce is 1st, and Oracle is 2nd.
Brand at a Glance
53%
Customer Loyalty
3.3/5
Product Quality
3/5
Pricing
3/5
Customer Service
CRMNEXT Ranking
- #3 / 3 of its competitors
CRMNEXT NPS
CRMNEXT's Net Promoter Score (NPS) is a -60 with 0% Promoters, 40% Passives, and 60% Detractors. Net Promoter Score tracks whether CRMNEXT's customers would recommend using the product based on a scale of -100 to 100.
CRMNEXT Overall NPS
| 0% | Promoters |
|---|---|
| 40% | Passives |
| 60% | Detractors |
CRMNEXT NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 -100 | Jan 2023 | -100 |
Apr 2023 -100 | Apr 2023 | -100 |
May 2023 -66 | May 2023 | -66 |
Aug 2024 -50 | Aug 2024 | -50 |
Oct 2024 -60 | Oct 2024 | -60 |
How Other Brands Compare
CRMNEXT is ranked third for NPS among its competitors. Salesforce and Oracle come in first and second.
CRMNEXT |  Oracle |  Salesforce | |
| Global Ranking | #- | #173 | #- |
| NPS | -60 | 11 | 36 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $207.07B | $201.44B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CRMNEXT NPS vs. Competitors
Compared to its competitors, CRMNEXT's NPS is rated right below Oracle.
| COMPANY | NPS Score | |
|---|---|---|
| Salesforce | 36 |
| Oracle | 11 |
| CRMNEXT | -60 |
CRMNEXT Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of CRMNEXT users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CRMNEXT Customer Loyalty vs. Competitors
Compared to its competitors, CRMNEXT's Customer Loyalty score is rated right below Oracle.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Salesforce | 75% |
| Oracle | 72% |
| CRMNEXT | 53% |
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CRMNEXT Product Quality
3.3/5
CRMNEXT has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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CRMNEXT Product Information
CRMNEXT’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
SaaS
CRMNEXT Product Quality vs. Competitors
Compared to its competitors, CRMNEXT's Product Quality score is rated right below Oracle.
| COMPANY | Product Quality Score | |
|---|---|---|
| Salesforce | 4/5 |
| Oracle | 3.7/5 |
| CRMNEXT | 3.3/5 |
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CRMNEXT Pricing
CRMNEXT ROI & Value For Money
3/5
CRMNEXT has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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CRMNEXT Pricing vs. Competitors
Compared to its competitors, CRMNEXT's ROI score is rated right below Oracle.
| COMPANY | Pricing Score | |
|---|---|---|
| Salesforce | 4/5 |
| Oracle | 3.7/5 |
| CRMNEXT | 3/5 |
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CRMNEXT Customer Satisfaction (CSAT)
CRMNEXT Customer Satisfaction (CSAT) Score
60 / 100
CRMNEXT has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
60%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CRMNEXT Customer Satisfaction vs. Competitors
Compared to its competitors, CRMNEXT's Customer Satisfaction score is rated right below Oracle.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Salesforce | 79% |
| Oracle | 67% |
| CRMNEXT | 60% |
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CRMNEXT Customer Service
3/5
CRMNEXT has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About CRMNEXT's Customer Service
Address
Candor Tech Space Tower 1, Ground Floor, Block B, Plot No.2, Sector 62, Noida-201309, India, India
Website
https://www.businessnext.com/
CRMNEXT's Social Links
CRMNEXT Customer Service vs. Competitors
Compared to its competitors, CRMNEXT's Customer Service score is rated right below Oracle.
| COMPANY | Customer Service Score | |
|---|---|---|
| Salesforce | 4/5 |
| Oracle | 3.6/5 |
| CRMNEXT | 3/5 |
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CRMNEXT as an Employer
4.8/5
CRMNEXT has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
CRMNEXT scored a -60 for Net Promoter Score and a 55 for Employee Net Promoter Score. NPS gauges how likely a customer of CRMNEXT would recommend the brand to a friend. ENPS measures how likely CRMNEXT employees would recommend working at CRMNEXT to a friend.
Net Promoter Score
-60
NPS Score
| 0% | Promoters |
|---|---|
| 40% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
55
eNPS Score
| 68% | Promoters |
|---|---|
| 19% | Passive |
| 13% | Detractors |
