0
NPS
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Crystal Dynamics
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About Crystal Dynamics' Brand
Crystal Dynamics is a leading developer of interactive entertainment based in Redwood City, California. Among its major competitors, Crystal Dynamics is ranked in 2nd place for NPS while Naughty Dog is 1st.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
3.5/5
Pricing
2.5/5
Customer Service
Crystal Dynamics Ranking
- #2 / 2 of its competitors
Crystal Dynamics NPS
Crystal Dynamics's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Crystal Dynamics's customers would recommend using the product based on a scale of -100 to 100.
Crystal Dynamics Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Crystal Dynamics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 0 | Sep 2022 | 0 |
How Other Brands Compare
Crystal Dynamics is ranked second for NPS among its competitors. Naughty Dog comes in first.
Crystal Dynamics |  Naughty Dog | |
| Global Ranking | #- | #736 |
| NPS | 0 | 60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Crystal Dynamics NPS vs. Competitors
Compared to its competitors, Crystal Dynamics's NPS is rated right below Naughty Dog.
| COMPANY | NPS Score | |
|---|---|---|
| Naughty Dog | 60 |
| Crystal Dynamics | 0 |
Crystal Dynamics Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Crystal Dynamics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Crystal Dynamics Customer Loyalty vs. Competitors
Compared to its competitors, Crystal Dynamics's Customer Loyalty score is rated right below Naughty Dog.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Naughty Dog | 90% |
| Crystal Dynamics | 10% |
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VS
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Crystal Dynamics Product Quality
2.5/5
Crystal Dynamics has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Crystal Dynamics Product Information
Crystal Dynamics’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://crystald.com
- Company Size
- 201-500 Employees
Industry
Tech
Content
Gaming
Media
SaaS
Sports & Entertainment
Crystal Dynamics Product Quality vs. Competitors
Compared to its competitors, Crystal Dynamics's Product Quality score is rated right below Naughty Dog.
| COMPANY | Product Quality Score | |
|---|---|---|
| Naughty Dog | 4.5/5 |
| Crystal Dynamics | 2.5/5 |
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Crystal Dynamics Pricing
Crystal Dynamics ROI & Value For Money
3.5/5
Crystal Dynamics has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Crystal Dynamics Pricing vs. Competitors
Compared to its competitors, Crystal Dynamics's ROI score is rated right below Naughty Dog.
| COMPANY | Pricing Score | |
|---|---|---|
| Naughty Dog | 4.2/5 |
| Crystal Dynamics | 3.5/5 |
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Crystal Dynamics Customer Satisfaction (CSAT)
Crystal Dynamics Customer Satisfaction (CSAT) Score
100 / 100
Crystal Dynamics has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Crystal Dynamics Customer Satisfaction vs. Competitors
Compared to its competitors, Crystal Dynamics's Customer Satisfaction score is rated right above Naughty Dog.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Crystal Dynamics | 100% |
| Naughty Dog | 85% |
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Crystal Dynamics Customer Service
2.5/5
Crystal Dynamics has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Crystal Dynamics's Customer Service
Address
1600 Seaport Boulevard, Suite 500, Redwood City, CA
Website
http://crystald.com
Phone Number
650-421-7600
Crystal Dynamics Customer Service vs. Competitors
Compared to its competitors, Crystal Dynamics's Customer Service score is rated right below Naughty Dog.
| COMPANY | Customer Service Score | |
|---|---|---|
| Naughty Dog | 4.2/5 |
| Crystal Dynamics | 2.5/5 |
Unlock Crystal Dynamics Customer Service vs. Competitors Data
VS
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Crystal Dynamics as an Employer
Consumer vs. Employees
Crystal Dynamics scored a 0 for Net Promoter Score and a -45 for Employee Net Promoter Score. NPS gauges how likely a customer of Crystal Dynamics would recommend the brand to a friend. ENPS measures how likely Crystal Dynamics employees would recommend working at Crystal Dynamics to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-45
eNPS Score
| 22% | Promoters |
|---|---|
| 11% | Passive |
| 67% | Detractors |
