-100
NPS
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Cummins-Allison
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About Cummins-Allison's Brand
"Cummins Allison provides note counters, sorters, scanners, casino ticket processing and coin counting solutions." Among its major competitors, Cummins-Allison is ranked in 3rd place for NPS while Cummins Inc. is 1st, and Blockbuster is 2nd.
Brand at a Glance
76%
Customer Loyalty
1.8/5
Product Quality
2.3/5
Pricing
1.8/5
Customer Service
Cummins-Allison Ranking
- #3 / 4 of its competitors
Cummins-Allison NPS
Cummins-Allison's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Cummins-Allison's customers would recommend using the product based on a scale of -100 to 100.
Cummins-Allison Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Cummins-Allison NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 -100 | Sep 2022 | -100 |
Feb 2024 -100 | Feb 2024 | -100 |
Apr 2025 -100 | Apr 2025 | -100 |
Dec 2025 -100 | Dec 2025 | -100 |
How Other Brands Compare
Cummins-Allison is ranked third for NPS among its competitors. Cummins Inc. and Blockbuster come in first and second, with Outerwall coming in at #4.
Cummins-Allison |  Cummins Inc. |  Blockbuster |  Outerwall | |
| Global Ranking | #- | #731 | #- | #- |
| NPS | -100 | 36 | -38 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $36.44B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cummins-Allison NPS vs. Competitors
Compared to its competitors, Cummins-Allison's NPS is rated right below Blockbuster.
| COMPANY | NPS Score | |
|---|---|---|
| Cummins Inc. | 36 |
| Outerwall | N/A |
| Blockbuster | -38 |
| Cummins-Allison | -100 |
Cummins-Allison Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Cummins-Allison users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Cummins-Allison Customer Loyalty vs. Competitors
Compared to its competitors, Cummins-Allison's Customer Loyalty score is rated right above Cummins Inc..
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Cummins-Allison | 76% |
| Cummins Inc. | 72% |
| Blockbuster | 52% |
| Outerwall | N/A |
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Cummins-Allison Product Quality
1.8/5
Cummins-Allison has an overall Product Quality score of 1.8 out of 5 stars rated by its users and customers.
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Cummins-Allison Product Information
Cummins-Allison’s product quality score is a 1.8 out of 5 as rated by its users and customers.
- Website
- http://cumminsallison.co.uk/
- Company Size
- 51-200 Employees
Industry
Tech
Hardware and Devices
Cummins-Allison Product Quality vs. Competitors
Compared to its competitors, Cummins-Allison's Product Quality score is rated right above Outerwall, and is preceded by Blockbuster.
| COMPANY | Product Quality Score | |
|---|---|---|
| Cummins Inc. | 3.9/5 |
| Blockbuster | 3.1/5 |
| Cummins-Allison | 1.8/5 |
| Outerwall | N/A |
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Cummins-Allison Pricing
Cummins-Allison ROI & Value For Money
2.3/5
Cummins-Allison has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
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Cummins-Allison Pricing vs. Competitors
Compared to its competitors, Cummins-Allison's ROI score is rated right above Outerwall, and is preceded by Blockbuster.
| COMPANY | Pricing Score | |
|---|---|---|
| Cummins Inc. | 4/5 |
| Blockbuster | 3/5 |
| Cummins-Allison | 2.3/5 |
| Outerwall | N/A |
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Cummins-Allison Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
80%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cummins-Allison Customer Satisfaction vs. Competitors
Compared to its competitors, Cummins-Allison's Customer Satisfaction score is rated right above Outerwall, and is preceded by Blockbuster.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Cummins Inc. | 79% |
| Blockbuster | 57% |
| Cummins-Allison | 0% |
| Outerwall | 0% |
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Cummins-Allison Customer Service
1.8/5
Cummins-Allison has an overall Customer Service score of 1.8 out of 5 stars rated by its users and customers.
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About Cummins-Allison's Customer Service
Address
Coventry, VT
Website
http://cumminsallison.co.uk/
Cummins-Allison Customer Service vs. Competitors
Compared to its competitors, Cummins-Allison's Customer Service score is rated right above Outerwall, and is preceded by Blockbuster.
| COMPANY | Customer Service Score | |
|---|---|---|
| Cummins Inc. | 4/5 |
| Blockbuster | 3.1/5 |
| Cummins-Allison | 1.8/5 |
| Outerwall | N/A |
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Cummins-Allison as an Employer
2.5/5
Cummins-Allison has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Cummins-Allison scored a -100 for Net Promoter Score and a -54 for Employee Net Promoter Score. NPS gauges how likely a customer of Cummins-Allison would recommend the brand to a friend. ENPS measures how likely Cummins-Allison employees would recommend working at Cummins-Allison to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-54
eNPS Score
| 23% | Promoters |
|---|---|
| 0% | Passive |
| 77% | Detractors |
