35
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Cynosure
Marketing or Exec? Claim Your Free Account
About Cynosure's Brand
Cynosure is a leading developer and manufacturer of a broad array of light-based aesthetic and medical treatment systems. Among its major competitors, Cynosure is ranked in 1st place for NPS while Smith & Nephew is 2nd, and ZELTIQ Aesthetics is 3rd.
Brand at a Glance
83%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
3.6/5
Customer Service
Cynosure Ranking
- #1 / 4 of its competitors
Cynosure NPS
Cynosure's Net Promoter Score (NPS) is a 35 with 64% Promoters, 7% Passives, and 29% Detractors. Net Promoter Score tracks whether Cynosure's customers would recommend using the product based on a scale of -100 to 100.
Cynosure Overall NPS
| 64% | Promoters |
|---|---|
| 7% | Passives |
| 29% | Detractors |
Cynosure NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 100 | Dec 2020 | 100 |
Jul 2021 100 | Jul 2021 | 100 |
Jan 2022 33 | Jan 2022 | 33 |
Mar 2022 50 | Mar 2022 | 50 |
May 2022 60 | May 2022 | 60 |
Jun 2022 33 | Jun 2022 | 33 |
Aug 2022 50 | Aug 2022 | 50 |
Oct 2022 33 | Oct 2022 | 33 |
Nov 2022 30 | Nov 2022 | 30 |
Jan 2023 36 | Jan 2023 | 36 |
Jan 2024 25 | Jan 2024 | 25 |
Apr 2024 36 | Apr 2024 | 36 |
How Other Brands Compare
Cynosure is ranked first for NPS among its competitors. Smith & Nephew and ZELTIQ Aesthetics come in second and third, with Cytrellis Biosystems coming in at #4.
Cynosure |  Smith & Nephew |  Cytrellis Biosystems |  ZELTIQ Aesthetics | |
| Global Ranking | #- | #925 | #- | #- |
| NPS | 35 | 31 | - | -50 |
| Valuation Updated every 24 hours for public companies | - | $18.08B | $100.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cynosure NPS by Gender
Cynosure's NPS was rated 0 by Male customers on Comparably.
Male
0
Cynosure's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
N/A
Cynosure's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Cynosure NPS vs. Competitors
Compared to its competitors, Cynosure's NPS is rated right above Smith & Nephew.
| COMPANY | NPS Score | |
|---|---|---|
| Cynosure | 35 |
| Smith & Nephew | 31 |
| ZELTIQ Aesthetics | -50 |
Cynosure Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Cynosure users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cynosure Customer Loyalty Score by Gender
Cynosure's Customer Loyalty score was rated 78 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Cynosure.
Male
78%
Yes
Female
N/A
Yes
Cynosure Customer Loyalty Score by Industry
Cynosure's Customer Loyalty score was rated 100% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Cynosure Customer Loyalty vs. Competitors
Compared to its competitors, Cynosure's Customer Loyalty score is rated right above Smith & Nephew, and is preceded by ZELTIQ Aesthetics.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| ZELTIQ Aesthetics | 100% |
| Cynosure | 83% |
| Smith & Nephew | 74% |
Unlock Cynosure Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Cynosure Customer Loyalty vs. Competitors data and gain insights into your customers today.
Cynosure Product Quality
4/5
Cynosure has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Cynosure's overall Product Quality score rated by its users and customers.
Cynosure Product Information
Cynosure’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Cynosure's product the highest.
- Website
- http://www.cynosure.com
- Company Size
- 501-1,000 Employees
Industry
Biotech and Pharmaceuticals
Healthcare
Quick Insights into Cynosure Product Quality
Cynosure's Product Quality score was rated highest by customers from the Healthcare, Hospitals and Medicine industry.
Sign Up to unlock insights into how customers have ranked Cynosure's Product Quality.
Ranked Cynosure Product Quality the Highest
Cynosure Product Quality Score by Gender
Cynosure's Product Quality score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Cynosure.
Male
3.5/5
Female
N/A
Cynosure Product Quality Score by Industry
Cynosure's Product Quality score was rated 4.1 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Cynosure Product Quality vs. Competitors
Compared to its competitors, Cynosure's Product Quality score is rated right above ZELTIQ Aesthetics.
| COMPANY | Product Quality Score | |
|---|---|---|
| Cynosure | 4/5 |
| ZELTIQ Aesthetics | 4/5 |
| Smith & Nephew | 3.9/5 |
Unlock Cynosure Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Cynosure Product Quality vs. Competitors data and gain insights into your customers today.
Cynosure Pricing
Cynosure ROI & Value For Money
3.9/5
Cynosure has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Cynosure's overall ROI score rated by its users and customers.
Cynosure Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Cynosure ROI
Cynosure's ROI score was rated highest by customers from the Healthcare, Hospitals and Medicine industry.
Sign Up to unlock insights into how customers have ranked Cynosure's ROI score.
Ranked Cynosure ROI the Highest
Cynosure ROI Score by Gender
Cynosure's ROI score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Cynosure.
Male
3.5/5
Female
N/A
Cynosure ROI Score by Industry
Cynosure's ROI score was rated 4.1 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Cynosure Pricing vs. Competitors
Compared to its competitors, Cynosure's ROI score is rated right above Smith & Nephew, and is preceded by ZELTIQ Aesthetics.
| COMPANY | Pricing Score | |
|---|---|---|
| ZELTIQ Aesthetics | 4/5 |
| Cynosure | 3.9/5 |
| Smith & Nephew | 3.8/5 |
Unlock Cynosure ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Cynosure ROI vs. Competitors data and gain insights into your customers today.
Cynosure Customer Satisfaction (CSAT)
Cynosure Customer Satisfaction (CSAT) Score
66 / 100
Cynosure has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
58%
Satisfied
8%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Cynosure Customer Satisfaction
Cynosure's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Cynosure's Customer Satisfaction.
Ranked Cynosure Customer Satisfaction the Highest
Cynosure Customer Satisfaction Score by Gender
Cynosure's Customer Satisfaction score was rated 34 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Cynosure.
34 / 100
MaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
Cynosure Customer Satisfaction Score by Industry
Cynosure's Customer Satisfaction score was rated 33 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Cynosure Customer Satisfaction Score by Industry",
"text": "Cynosure's Customer Satisfaction score was rated 33 points by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Cynosure's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 33
}
]
}Cynosure Customer Satisfaction vs. Competitors
Compared to its competitors, Cynosure's Customer Satisfaction score is rated right below Smith & Nephew.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| ZELTIQ Aesthetics | 100% |
| Smith & Nephew | 79% |
| Cynosure | 66% |
Unlock Cynosure Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Cynosure Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Cynosure Customer Service
3.6/5
Cynosure has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Cynosure's overall Customer Service score rated by its users and customers.
About Cynosure's Customer Service
Address
5 Carlisle Road, Westford, MA
Website
http://www.cynosure.com
Phone Number
9782566556
Quick Insights into Cynosure Customer Service
Cynosure's Customer Service score was rated highest by customers from the Healthcare, Hospitals and Medicine industry.
Sign Up to unlock insights into how customers have ranked Cynosure's Customer Service score.
Ranked Cynosure Customer Service the Highest
Cynosure Customer Service Score by Gender
Cynosure's Customer Service score was rated 3.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Cynosure.
Male
3.2/5
Female
N/A
Cynosure Customer Service Score by Industry
Cynosure's Customer Service score was rated 3.9 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Cynosure Customer Service vs. Competitors
Compared to its competitors, Cynosure's Customer Service score is rated right above ZELTIQ Aesthetics, and is preceded by Smith & Nephew.
| COMPANY | Customer Service Score | |
|---|---|---|
| Smith & Nephew | 3.9/5 |
| Cynosure | 3.6/5 |
| ZELTIQ Aesthetics | 3/5 |
Unlock Cynosure Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Cynosure Customer Service vs. Competitors data and gain insights into your customers today.
Cynosure as an Employer
3.5/5
Cynosure has a 3.5/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Cynosure scored a 35 for Net Promoter Score and a -43 for Employee Net Promoter Score. NPS gauges how likely a customer of Cynosure would recommend the brand to a friend. ENPS measures how likely Cynosure employees would recommend working at Cynosure to a friend.
Net Promoter Score
35
NPS Score
| 64% | Promoters |
|---|---|
| 7% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
-43
eNPS Score
| 14% | Promoters |
|---|---|
| 29% | Passive |
| 57% | Detractors |
