-100
NPS
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DataLocker
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About DataLocker's Brand
DataLocker is a developer of easy to use, data encryption solutions for portable storage devices, media systems, and cloud storage accounts. Among its major competitors, DataLocker is ranked in 2nd place for NPS while Malwarebytes is 1st, and Qadium is 3rd.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
DataLocker Ranking
- #2 / 4 of its competitors
DataLocker NPS
DataLocker's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether DataLocker's customers would recommend using the product based on a scale of -100 to 100.
DataLocker Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
DataLocker NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 -100 | Nov 2022 | -100 |
How Other Brands Compare
DataLocker is ranked second for NPS among its competitors. Malwarebytes and Qadium come in first and third, with CENTRI Technology coming in at #4.
DataLocker |  Malwarebytes |  CENTRI Technology |  Qadium | |
| Global Ranking | #- | #507 | #- | #- |
| NPS | -100 | 8 | - | - |
| Valuation Updated every 24 hours for public companies | - | $250.00M | $85.50M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DataLocker NPS vs. Competitors
Compared to its competitors, DataLocker's NPS is rated right below CENTRI Technology.
| COMPANY | NPS Score | |
|---|---|---|
| Malwarebytes | 8 |
| Qadium | N/A |
 | Imation | N/A |
| CENTRI Technology | N/A |
| DataLocker | -100 |
DataLocker Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of DataLocker users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
DataLocker Customer Loyalty vs. Competitors
Compared to its competitors, DataLocker's Customer Loyalty score is rated right above Qadium, and is preceded by Malwarebytes.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Malwarebytes | 74% |
| DataLocker | 10% |
| Qadium | N/A |
| Imation | N/A |
| CENTRI Technology | N/A |
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DataLocker Product Quality
1.5/5
DataLocker has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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DataLocker Product Information
DataLocker’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.datalocker.com
- Company Size
- 11-50 Employees
Industry
Tech
Enterprise
Hardware and Devices
SaaS
DataLocker Product Quality vs. Competitors
Compared to its competitors, DataLocker's Product Quality score is rated right above Qadium, and is preceded by Malwarebytes.
| COMPANY | Product Quality Score | |
|---|---|---|
| Malwarebytes | 3.6/5 |
| DataLocker | 1.5/5 |
| Qadium | N/A |
| Imation | N/A |
| CENTRI Technology | N/A |
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DataLocker Pricing
DataLocker ROI & Value For Money
1.5/5
DataLocker has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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DataLocker Pricing vs. Competitors
Compared to its competitors, DataLocker's ROI score is rated right above Qadium, and is preceded by Malwarebytes.
| COMPANY | Pricing Score | |
|---|---|---|
| Malwarebytes | 3.4/5 |
| DataLocker | 1.5/5 |
| Qadium | N/A |
| Imation | N/A |
| CENTRI Technology | N/A |
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DataLocker Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
DataLocker Customer Satisfaction vs. Competitors
Compared to its competitors, DataLocker's Customer Satisfaction score is rated right above Qadium, and is preceded by Malwarebytes.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Malwarebytes | 54% |
| DataLocker | 0% |
| Qadium | 0% |
| Imation | 0% |
| CENTRI Technology | 0% |
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DataLocker Customer Service
1.5/5
DataLocker has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About DataLocker's Customer Service
Address
7007 College Blvd., Suite 240, Overland Park, KS
Website
http://www.datalocker.com
DataLocker Customer Service vs. Competitors
Compared to its competitors, DataLocker's Customer Service score is rated right above Qadium, and is preceded by Malwarebytes.
| COMPANY | Customer Service Score | |
|---|---|---|
| Malwarebytes | 3/5 |
| DataLocker | 1.5/5 |
| Qadium | N/A |
| Imation | N/A |
| CENTRI Technology | N/A |
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Consumer vs. Employees
DataLocker scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of DataLocker would recommend the brand to a friend. ENPS measures how likely DataLocker employees would recommend working at DataLocker to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
