0
NPS
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De'Longhi
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About De'Longhi's Brand
Manufacturer of home appliances. the company also offers portable heaters, air-conditioners. electrical kettles, waffle iron, coffee maker, washing machines,deep fryers, juicer, electrical mixer, blenders and rice cookers. Among its major competitors, De'Longhi is ranked in 2nd place for NPS while Philips is 1st, and Nespresso is 3rd.
De'Longhi Ranking
- #2 / 4 of its competitors
De'Longhi NPS
De'Longhi's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether De'Longhi's customers would recommend using the product based on a scale of -100 to 100.
De'Longhi Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
De'Longhi NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2025 0 | Mar 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
