40
NPS
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Dechra Pharmaceuticals
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About Dechra Pharmaceuticals' Brand
Dechra is an international specialist veterinary pharmaceuticals and related products business. Among its major competitors, Dechra Pharmaceuticals is ranked in 1st place for NPS while Pfizer is 2nd, and Reata Pharmaceuticals is 3rd.
Brand at a Glance
87%
Customer Loyalty
3.8/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Dechra Pharmaceuticals Ranking
- #1 / 4 of its competitors
Dechra Pharmaceuticals NPS
Dechra Pharmaceuticals's Net Promoter Score (NPS) is a 40 with 60% Promoters, 20% Passives, and 20% Detractors. Net Promoter Score tracks whether Dechra Pharmaceuticals's customers would recommend using the product based on a scale of -100 to 100.
Dechra Pharmaceuticals Overall NPS
| 60% | Promoters |
|---|---|
| 20% | Passives |
| 20% | Detractors |
Dechra Pharmaceuticals NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 100 | Dec 2023 | 100 |
Mar 2024 100 | Mar 2024 | 100 |
Jun 2024 66 | Jun 2024 | 66 |
Nov 2024 25 | Nov 2024 | 25 |
Jan 2025 40 | Jan 2025 | 40 |
How Other Brands Compare
Dechra Pharmaceuticals is ranked first for NPS among its competitors. Pfizer and Reata Pharmaceuticals come in second and third, with PetLife Pharmaceuticals Inc coming in at #4.
Dechra Pharmaceuticals |  Pfizer |  Reata Pharmaceuticals |  PetLife Pharmaceuticals Inc | |
| Global Ranking | #- | #214 | #- | #- |
| NPS | 40 | 0 | - | - |
| Valuation Updated every 24 hours for public companies | - | $191.43B | $2.95B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Dechra Pharmaceuticals NPS vs. Competitors
Compared to its competitors, Dechra Pharmaceuticals's NPS is rated right above Pfizer.
| COMPANY | NPS Score | |
|---|---|---|
| Dechra Pharmaceuticals | 40 |
| Pfizer | 0 |
| Reata Pharmaceuticals | N/A |
 | Shire | N/A |
Dechra Pharmaceuticals Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Dechra Pharmaceuticals users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Dechra Pharmaceuticals Customer Loyalty vs. Competitors
Compared to its competitors, Dechra Pharmaceuticals's Customer Loyalty score is rated right above Pfizer.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Dechra Pharmaceuticals | 87% |
| Pfizer | 65% |
| Reata Pharmaceuticals | N/A |
| Shire | N/A |
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Dechra Pharmaceuticals Product Quality
3.8/5
Dechra Pharmaceuticals has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Dechra Pharmaceuticals Product Information
Dechra Pharmaceuticals’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.dechra.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Dechra Pharmaceuticals Product Quality vs. Competitors
Compared to its competitors, Dechra Pharmaceuticals's Product Quality score is rated right above Pfizer.
| COMPANY | Product Quality Score | |
|---|---|---|
| Dechra Pharmaceuticals | 3.8/5 |
| Pfizer | 3.2/5 |
| Reata Pharmaceuticals | N/A |
| Shire | N/A |
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Dechra Pharmaceuticals Pricing
Dechra Pharmaceuticals ROI & Value For Money
3.8/5
Dechra Pharmaceuticals has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Dechra Pharmaceuticals Pricing vs. Competitors
Compared to its competitors, Dechra Pharmaceuticals's ROI score is rated right above Pfizer.
| COMPANY | Pricing Score | |
|---|---|---|
| Dechra Pharmaceuticals | 3.8/5 |
| Pfizer | 3.1/5 |
| Reata Pharmaceuticals | N/A |
| Shire | N/A |
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Dechra Pharmaceuticals Customer Satisfaction (CSAT)
Dechra Pharmaceuticals Customer Satisfaction (CSAT) Score
80 / 100
Dechra Pharmaceuticals has an overall Customer Satisfaction score of 80 rated by its users and customers.
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Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Dechra Pharmaceuticals Customer Satisfaction vs. Competitors
Compared to its competitors, Dechra Pharmaceuticals's Customer Satisfaction score is rated right above Pfizer.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Dechra Pharmaceuticals | 80% |
| Pfizer | 58% |
| Reata Pharmaceuticals | 0% |
| Shire | 0% |
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Dechra Pharmaceuticals Customer Service
3.8/5
Dechra Pharmaceuticals has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Dechra Pharmaceuticals's Customer Service
Address
24 Cheshire Avenue, Lostock, Gralam, Northwich, Cheshire, CT CW9 7UA
Website
http://www.dechra.com
Phone Number
+44 1782 771100
Dechra Pharmaceuticals Customer Service vs. Competitors
Compared to its competitors, Dechra Pharmaceuticals's Customer Service score is rated right above Pfizer.
| COMPANY | Customer Service Score | |
|---|---|---|
| Dechra Pharmaceuticals | 3.8/5 |
| Pfizer | 3.1/5 |
| Reata Pharmaceuticals | N/A |
| Shire | N/A |
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Dechra Pharmaceuticals as an Employer
4.2/5
Dechra Pharmaceuticals has a 4.2/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Dechra Pharmaceuticals scored a 40 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Dechra Pharmaceuticals would recommend the brand to a friend. ENPS measures how likely Dechra Pharmaceuticals employees would recommend working at Dechra Pharmaceuticals to a friend.
Net Promoter Score
40
NPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 56% | Promoters |
|---|---|
| 22% | Passive |
| 22% | Detractors |
