38
NPS
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Delight
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About Delight's Brand
We're a remote-first tech company that rocks! Among its major competitors, Delight is ranked in 2nd place for NPS while Google is 1st.
Brand at a Glance
80%
Customer Loyalty
3.9/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
Delight CMO
Amy Smith
This is Amy Smith the CMO of Delight. This is Amy Smith the CMO of Delight. This is Amy Smith the CMO of Delight. This is Amy Smith the CMO of Delight. This is Amy Smith the CMO of Delight. This is Amy Smith the CMO of Delight. This is Amy Smith the CMO of Delight.
Delight Ranking
- #2 / 2 of its competitors
Delight NPS
Delight's Net Promoter Score (NPS) is a 38 with 62% Promoters, 14% Passives, and 24% Detractors. Net Promoter Score tracks whether Delight's customers would recommend using the product based on a scale of -100 to 100.
Delight Overall NPS
| 62% | Promoters |
|---|---|
| 14% | Passives |
| 24% | Detractors |
Delight NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 0 | May 2020 | 0 |
Jul 2020 40 | Jul 2020 | 40 |
Jul 2021 35 | Jul 2021 | 35 |
Aug 2022 38 | Aug 2022 | 38 |
How Other Brands Compare
Delight is ranked second for NPS among its competitors. Google comes in first.
Delight |  Google | |
| Global Ranking | #- | #8 |
| NPS | 38 | 42 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $1.42T |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Delight NPS by Gender
Male customers rated Delight's NPS 150 points higher than Female customers.
Male
100
Delight's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
-50
Delight's NPS was rated -50 by Female customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Delight NPS by Ethnicity
Delight's NPS was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 100 | African American/Black | 100 |
Asian or Pacific Islander -50 | Asian or Pacific Islander | -50 |
Delight NPS by Age
Delight's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Delight NPS by Usage
Delight's NPS was rated the highest by customers who have used Delight's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 91 | Less than 1 Year | 91 |
1 to 2 Years -25 | 1 to 2 Years | -25 |
Delight Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Delight users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Delight Customer Loyalty Score by Gender
Male customers rated Delight's Customer Loyalty score 67% higher than Female customers.
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Male
100%
Yes
Female
33%
Yes
Delight Customer Loyalty Score by Ethnicity
Delight's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Delight.
100
out of 100
African American/Black
33
out of 100
Asian or Pacific Islander
Delight Customer Loyalty Score by Age
Delight's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 10% | 26-30 | 10% |
Delight Customer Loyalty Score by Usage
Delight's Customer Loyalty score was rated the highest by customers who have used Delight's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Delight Customer Loyalty Score by Industry
Delight's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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Delight Customer Loyalty vs. Competitors
Compared to its competitors, Delight's Customer Loyalty score is rated right below Google.
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Delight Product Quality
3.9/5
Delight has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Delight Product Information
Delight serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Delight supports iOS and Android devices and offers products for small, medium, and large sized businesses.
Delight’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Delight's product the highest. Reviewers from the Accounting industry rated Delight the lowest at 1.6.
- Company Size
- 10,000+ Employees
Languages Supported
English
Arabic
Chinese (Traditional)
Dutch
French
German
Indonesian
Portuguese
Spanish
Thai
Chinese (Simplified)
Japanese
Turkish
Italian
Korean
Russian
Hebrew
Ukrainian
Czech
Swedish
Polish
Danish
Finnish
Hungarian
Irish
Norwegian
Taiwanese
Quick Insights into Delight Product Quality
Delight's Product Quality score was rated highest by customers ages 18-25, and rated lowest by Asian or Pacific Islander customers.
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Ranked Delight Product Quality the Highest
Ranked Delight Product Quality the Lowest
Delight Product Quality Score by Gender
Male customers rated Delight's Product Quality score 3.4 stars higher than Female customers.
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Male
5/5
Female
1.6/5
Delight Product Quality Score by Ethnicity
Delight's Product Quality score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 5 | African American/Black | 5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Delight Product Quality Score by Age
Delight's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
26-30 1.5 | 26-30 | 1.5 |
Delight Product Quality Score by Usage
Delight's Product Quality score was rated the highest by customers who have used Delight's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Delight Product Quality Score by Industry
Delight's Product Quality score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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Delight Product Quality vs. Competitors
Compared to its competitors, Delight's Product Quality score is rated right below Google.
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Delight Pricing
Delight ROI & Value For Money
3.9/5
Delight has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Delight Pricing Plans
Delight has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Accounting industry think that they had the lowest ROI from Delight.
Who Uses Delight?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Delight ROI
Delight's ROI score was rated highest by customers ages 18-25, and rated lowest by Asian or Pacific Islander customers.
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Ranked Delight ROI the Highest
Ranked Delight ROI the Lowest
Delight ROI Score by Gender
Male customers rated Delight's ROI score 3.4 stars higher than Female customers.
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Male
5/5
Female
1.6/5
Delight ROI Score by Ethnicity
Delight's ROI score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 5 | African American/Black | 5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Delight ROI Score by Age
Delight's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Delight.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
26-30 1.5 | 26-30 | 1.5 |
Delight ROI Score by Usage
Delight's ROI score was rated the highest by customers who have used Delight's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Delight ROI Score by Industry
Delight's ROI score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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Delight Pricing vs. Competitors
Compared to its competitors, Delight's ROI score is rated right below Google.
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Delight Customer Satisfaction (CSAT)
Delight Customer Satisfaction (CSAT) Score
63 / 100
Delight has an overall Customer Satisfaction score of 63 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
63%
Satisfied
0%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
0%
Very Dissatisfied
32%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Delight Customer Satisfaction
Delight's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers from the Accounting industry.
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Ranked Delight Customer Satisfaction the Highest
Ranked Delight Customer Satisfaction the Lowest
Delight Customer Satisfaction Score by Gender
Male customers rated Delight's Customer Satisfaction score 75 points higher than Female customers.
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100 / 100
MaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
25 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 75% |
Delight Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Delight's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
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100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Delight's Customer Satisfaction (CSAT) score was rated 13% according to Asian or Pacific Islander users and customers.
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13 / 100
Very Satisfied
13%
Satisfied
0%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
75%
Delight Customer Satisfaction Score by Age
Delight's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 26-30 | 0% |
Delight Customer Satisfaction Score by Usage
Delight's Customer Satisfaction score was rated the highest by customers who have used Delight's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Delight Customer Satisfaction Score by Industry
Delight's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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}Delight Customer Satisfaction vs. Competitors
Compared to its competitors, Delight's Customer Satisfaction score is rated right below Google.
Unlock Delight Customer Satisfaction vs. Competitors Data
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Delight Customer Service
3.9/5
Delight has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Delight's Customer Service
Address
55 York St, Toronto M5J 1R7 Canada
Website
https://en.wikipedia.org/wiki/Delight
Quick Insights into Delight Customer Service
Delight's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers from the Accounting industry.
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Ranked Delight Customer Service the Highest
Ranked Delight Customer Service the Lowest
Delight Customer Service Score by Gender
Male customers rated Delight's Customer Service score 3.4 stars higher than Female customers.
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Male
5/5
Female
1.6/5
Delight Customer Service Score by Ethnicity
Delight's Customer Service score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 5 | African American/Black | 5 |
Asian or Pacific Islander 1.6 | Asian or Pacific Islander | 1.6 |
Delight Customer Service Score by Age
Delight's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Delight.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
26-30 1.5 | 26-30 | 1.5 |
Delight Customer Service Score by Usage
Delight's Customer Service score was rated the highest by customers who have used Delight's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Delight Customer Service Score by Industry
Delight's Customer Service score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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Delight Customer Service vs. Competitors
Compared to its competitors, Delight's Customer Service score is rated right below Google.
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Consumer vs. Employees
Delight scored a 38 for Net Promoter Score and a 41 for Employee Net Promoter Score. NPS gauges how likely a customer of Delight would recommend the brand to a friend. ENPS measures how likely Delight employees would recommend working at Delight to a friend.
Net Promoter Score
38
NPS Score
| 62% | Promoters |
|---|---|
| 14% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
41
eNPS Score
| 52% | Promoters |
|---|---|
| 37% | Passive |
| 11% | Detractors |
