0
NPS
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Delta Apparel
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About Delta Apparel's Brand
Specializes in the design, merchandising, sales, and marketing of a variety of lifestyle branded activewear, apparel, and headwear. Among its major competitors, Delta Apparel is ranked in 3rd place for NPS while Destination Maternity is 1st, and H&M is 2nd.Their current market cap is $72.46M
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
5/5
Pricing
5/5
Customer Service
Delta Apparel Ranking
- #3 / 4 of its competitors
Delta Apparel NPS
Delta Apparel's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Delta Apparel's customers would recommend using the product based on a scale of -100 to 100.
Delta Apparel Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Delta Apparel NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 0 | Jun 2022 | 0 |
Feb 2024 0 | Feb 2024 | 0 |
How Other Brands Compare
Delta Apparel is ranked third for NPS among its competitors. Destination Maternity and H&M come in first and second, with SuperGroup coming in at #4. Among those competitors, it is the second most valued company behind H&M.
Delta Apparel |  H&M |  Destination Maternity |  SuperGroup | |
| Global Ranking | #- | #215 | #- | #- |
| NPS | 0 | 19 | 100 | - |
| Valuation Updated every 24 hours for public companies | $72.46M | $32.65B | $249k | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Delta Apparel NPS vs. Competitors
Compared to its competitors, Delta Apparel's NPS is rated right above SuperGroup, and is preceded by H&M.
| COMPANY | NPS Score | |
|---|---|---|
| Destination Maternity | 100 |
| H&M | 19 |
| Delta Apparel | 0 |
| SuperGroup | N/A |
Delta Apparel Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Delta Apparel users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Delta Apparel Customer Loyalty vs. Competitors
Compared to its competitors, Delta Apparel's Customer Loyalty score is rated right above H&M, and is preceded by Destination Maternity.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Destination Maternity | 100% |
| Delta Apparel | 100% |
| H&M | 77% |
| SuperGroup | N/A |
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Delta Apparel Product Quality
4/5
Delta Apparel has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Delta Apparel Product Information
Delta Apparel’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Retail
Delta Apparel Product Quality vs. Competitors
Compared to its competitors, Delta Apparel's Product Quality score is rated right above H&M, and is preceded by Destination Maternity.
| COMPANY | Product Quality Score | |
|---|---|---|
| Destination Maternity | 5/5 |
| Delta Apparel | 4/5 |
| H&M | 3.9/5 |
| SuperGroup | N/A |
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Delta Apparel Pricing
Delta Apparel ROI & Value For Money
5/5
Delta Apparel has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Delta Apparel Pricing vs. Competitors
Compared to its competitors, Delta Apparel's ROI score is rated right above H&M, and is preceded by Destination Maternity.
| COMPANY | Pricing Score | |
|---|---|---|
| Destination Maternity | 5/5 |
| Delta Apparel | 5/5 |
| H&M | 3.7/5 |
| SuperGroup | N/A |
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Delta Apparel Customer Satisfaction (CSAT)
Delta Apparel Customer Satisfaction (CSAT) Score
100 / 100
Delta Apparel has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Delta Apparel Customer Satisfaction vs. Competitors
Compared to its competitors, Delta Apparel's Customer Satisfaction score is rated right above H&M, and is preceded by Destination Maternity.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Destination Maternity | 100% |
| Delta Apparel | 100% |
| H&M | 78% |
| SuperGroup | 0% |
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Delta Apparel Customer Service
5/5
Delta Apparel has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Delta Apparel's Customer Service
Address
322 S. MAIN STREET, GREENVILLE, SC, Greenville, SC
Website
https://www.deltaapparel.com/
Phone Number
864-232-5200
Delta Apparel Customer Service vs. Competitors
Compared to its competitors, Delta Apparel's Customer Service score is rated right above H&M, and is preceded by Destination Maternity.
| COMPANY | Customer Service Score | |
|---|---|---|
| Destination Maternity | 5/5 |
| Delta Apparel | 5/5 |
| H&M | 3.8/5 |
| SuperGroup | N/A |
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Delta Apparel as an Employer
3.9/5
Delta Apparel has a 3.9/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Delta Apparel scored a 0 for Net Promoter Score and a 38 for Employee Net Promoter Score. NPS gauges how likely a customer of Delta Apparel would recommend the brand to a friend. ENPS measures how likely Delta Apparel employees would recommend working at Delta Apparel to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
38
eNPS Score
| 69% | Promoters |
|---|---|
| 0% | Passive |
| 31% | Detractors |
