72
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Device42
Marketing or Exec? Claim Your Free Account
About Device42 Brand
Device 42 is a provider of data center management software. Among its major competitors, Device42 is ranked in 2nd place for NPS while Nlyte Software is 1st, and ServiceNow is 3rd.
Brand at a Glance
100%
Customer Loyalty
4.6/5
Product Quality
4.6/5
Pricing
5/5
Customer Service
Device42 Ranking
- #2 / 4 of its competitors
Device42 NPS
Device42's Net Promoter Score (NPS) is a 72 with 79% Promoters, 14% Passives, and 7% Detractors. Net Promoter Score tracks whether Device42's customers would recommend using the product based on a scale of -100 to 100.
Device42 Overall NPS
| 79% | Promoters |
|---|---|
| 14% | Passives |
| 7% | Detractors |
Device42 NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 72 | Aug 2020 | 72 |
Aug 2024 74 | Aug 2024 | 74 |
Feb 2025 71 | Feb 2025 | 71 |
How Other Brands Compare
Device42 is ranked second for NPS among its competitors. Nlyte Software and ServiceNow come in first and third, with Absio coming in at #4.
Device42 |  ServiceNow |  Nlyte Software |  Absio | |
| Global Ranking | #- | #331 | #- | #- |
| NPS | 72 | 44 | 100 | - |
| Valuation Updated every 24 hours for public companies | - | $115.73B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Device42 NPS by Usage
Device42's NPS was rated the highest by customers who have used Device42's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 73 | Less than 1 Year | 73 |
1 to 2 Years 61 | 1 to 2 Years | 61 |
5 to 10 Years 83 | 5 to 10 Years | 83 |
Device42 NPS vs. Competitors
Compared to its competitors, Device42's NPS is rated right above ServiceNow, and is preceded by Nlyte Software.
| COMPANY | NPS Score | |
|---|---|---|
| Nlyte Software | 100 |
| Device42 | 72 |
| ServiceNow | 44 |
Device42 Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Device42 users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Device42 Customer Loyalty vs. Competitors
Compared to its competitors, Device42's Customer Loyalty score is rated right above ServiceNow, and is preceded by Nlyte Software.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Nlyte Software | 100% |
| Device42 | 100% |
| ServiceNow | 86% |
Unlock Device42 Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Device42 Customer Loyalty vs. Competitors data and gain insights into your customers today.
Device42 Product Quality
4.6/5
Device42 has an overall Product Quality score of 4.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Device42 overall Product Quality score rated by its users and customers.
Device42 Product Information
Device42 serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, Latin America, Germany, Brazil, and Mexico. Device42 supports Web devices and offers products for small and medium sized businesses.
Device42’s product quality score is a 4.6 out of 5 as rated by its users and customers.
- Website
- http://www.device42.com
- Company Size
- 11-50 Employees
Industry
Tech
SaaS
Languages Supported
English
Product Type
IT Management Software
IT Asset Management Software
Data Center Management Software
CMDB Software
Network Mapping Software
Device42 Product Quality vs. Competitors
Compared to its competitors, Device42's Product Quality score is rated right above ServiceNow, and is preceded by Nlyte Software.
| COMPANY | Product Quality Score | |
|---|---|---|
| Nlyte Software | 5/5 |
| Device42 | 4.6/5 |
| ServiceNow | 4.2/5 |
Unlock Device42 Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Device42 Product Quality vs. Competitors data and gain insights into your customers today.
Device42 Pricing
Device42 ROI & Value For Money
4.6/5
Device42 has a value for money and ROI score of 4.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Device42 overall ROI score rated by its users and customers.
Device42 Pricing Plans
Device42 has a pricing structure that accommodates small and medium businesses. Starting from $1499/year, Device42 uses a subscription model and offers the following: 1-100 Devices, 1-1k IP Addresses: $1499 per year, 101-500 Devices, 1k-5k IP Addresses: $2999 per year, and 501-1000 Devices, 5k-10k IP Addresses: $4999 per year.
Who Uses Device42?
Small Businesses
Medium Businesses
Device42 Pricing vs. Competitors
Compared to its competitors, Device42's ROI score is rated right above ServiceNow, and is preceded by Nlyte Software.
| COMPANY | Pricing Score | |
|---|---|---|
| Nlyte Software | 5/5 |
| Device42 | 4.6/5 |
| ServiceNow | 4.1/5 |
Unlock Device42 ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Device42 ROI vs. Competitors data and gain insights into your customers today.
Device42 Customer Satisfaction (CSAT)
Device42 Customer Satisfaction (CSAT) Score
100 / 100
Device42 has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Device42 Customer Satisfaction vs. Competitors
Compared to its competitors, Device42's Customer Satisfaction score is rated right above ServiceNow, and is preceded by Nlyte Software.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Nlyte Software | 100% |
| Device42 | 100% |
| ServiceNow | 83% |
Unlock Device42 Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Device42 Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Device42 Customer Service
5/5
Device42 has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Device42 overall Customer Service score rated by its users and customers.
About Device42's Customer Service
Address
760 Chapel St, New Haven, CT
Website
http://www.device42.com
Phone Number
(866) 343-7242
Device42 Customer Service vs. Competitors
Compared to its competitors, Device42's Customer Service score is rated right above ServiceNow, and is preceded by Nlyte Software.
| COMPANY | Customer Service Score | |
|---|---|---|
| Nlyte Software | 5/5 |
| Device42 | 5/5 |
| ServiceNow | 4.1/5 |
Unlock Device42 Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Device42 Customer Service vs. Competitors data and gain insights into your customers today.
Consumer vs. Employees
Device42 scored a 72 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Device42 would recommend the brand to a friend. ENPS measures how likely Device42 employees would recommend working at Device42 to a friend.
Net Promoter Score
72
NPS Score
| 79% | Promoters |
|---|---|
| 14% | Passive |
| 7% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
