-100
NPS
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Diamond Wireless
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About Diamond Wireless' Brand
Among its major competitors, Diamond Wireless is ranked in 2nd place for NPS while Verizon is 1st.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Diamond Wireless Ranking
- #2 / 2 of its competitors
Diamond Wireless NPS
Diamond Wireless's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Diamond Wireless's customers would recommend using the product based on a scale of -100 to 100.
Diamond Wireless Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Diamond Wireless NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2025 -100 | Mar 2025 | -100 |
How Other Brands Compare
Diamond Wireless is ranked second for NPS among its competitors. Verizon comes in first.
Diamond Wireless |  Verizon | |
| Global Ranking | #- | #108 |
| NPS | -100 | 1 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $241.36B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Diamond Wireless NPS vs. Competitors
Compared to its competitors, Diamond Wireless's NPS is rated right below Verizon.
| COMPANY | NPS Score | |
|---|---|---|
| Verizon | 1 |
| Diamond Wireless | -100 |
Diamond Wireless Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Diamond Wireless users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Diamond Wireless Customer Loyalty vs. Competitors
Compared to its competitors, Diamond Wireless's Customer Loyalty score is rated right below Verizon.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Verizon | 80% |
| Diamond Wireless | 10% |
Unlock Diamond Wireless Customer Loyalty vs. Competitors Data
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Diamond Wireless Product Quality
1.5/5
Diamond Wireless has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Diamond Wireless Product Information
Diamond Wireless’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.awireless.com/
- Company Size
- 1,001-5,000 Employees
Diamond Wireless Product Quality vs. Competitors
Compared to its competitors, Diamond Wireless's Product Quality score is rated right below Verizon.
| COMPANY | Product Quality Score | |
|---|---|---|
| Verizon | 3.3/5 |
| Diamond Wireless | 1.5/5 |
Unlock Diamond Wireless Product Quality vs. Competitors Data
VS
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Diamond Wireless Pricing
Diamond Wireless ROI & Value For Money
1.5/5
Diamond Wireless has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Diamond Wireless Pricing vs. Competitors
Compared to its competitors, Diamond Wireless's ROI score is rated right below Verizon.
| COMPANY | Pricing Score | |
|---|---|---|
| Verizon | 3.1/5 |
| Diamond Wireless | 1.5/5 |
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VS
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Diamond Wireless Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Diamond Wireless Customer Satisfaction vs. Competitors
Compared to its competitors, Diamond Wireless's Customer Satisfaction score is rated right below Verizon.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Verizon | 55% |
| Diamond Wireless | 0% |
Unlock Diamond Wireless Customer Satisfaction vs. Competitors Data
VS
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Diamond Wireless Customer Service
1.5/5
Diamond Wireless has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Diamond Wireless' overall Customer Service score rated by its users and customers.
About Diamond Wireless's Customer Service
Website
http://www.awireless.com/
Diamond Wireless Customer Service vs. Competitors
Compared to its competitors, Diamond Wireless's Customer Service score is rated right below Verizon.
| COMPANY | Customer Service Score | |
|---|---|---|
| Verizon | 3.2/5 |
| Diamond Wireless | 1.5/5 |
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VS
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Diamond Wireless as an Employer
3.7/5
Diamond Wireless has a 3.7/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Diamond Wireless scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Diamond Wireless would recommend the brand to a friend. ENPS measures how likely Diamond Wireless employees would recommend working at Diamond Wireless to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
