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NPS
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Dow AgroSciences
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About Dow AgroSciences' Brand
They are committed to increasing crop productivity through higher yields, better varieties, and more targeted pest management control. Among its major competitors, Dow AgroSciences is ranked in 2nd place for NPS while Dow Chemical Company is 1st, and Pivot Bio is 3rd.
Brand at a Glance
55%
Customer Loyalty
3.4/5
Product Quality
3.4/5
Pricing
5/5
Customer Service
Dow AgroSciences Ranking
- #2 / 4 of its competitors
Dow AgroSciences NPS
Dow AgroSciences's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Dow AgroSciences's customers would recommend using the product based on a scale of -100 to 100.
Dow AgroSciences Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Dow AgroSciences NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 -100 | Dec 2020 | -100 |
Jan 2021 -100 | Jan 2021 | -100 |
Aug 2023 -33 | Aug 2023 | -33 |
Oct 2024 0 | Oct 2024 | 0 |
How Other Brands Compare
Dow AgroSciences is ranked second for NPS among its competitors. Dow Chemical Company and Pivot Bio come in first and third, with American Vanguard Corporation coming in at #4.
Dow AgroSciences |  Dow Chemical Company |  American Vanguard Corporation |  Pivot Bio | |
| Global Ranking | #- | #196 | #- | #- |
| NPS | 0 | 27 | - | -33 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $68.56B | $508.88M | $250.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Dow AgroSciences NPS vs. Competitors
Compared to its competitors, Dow AgroSciences's NPS is rated right above Pivot Bio, and is preceded by Dow Chemical Company .
| COMPANY | NPS Score | |
|---|---|---|
| Dow Chemical Company | 27 |
| Dow AgroSciences | 0 |
| Pivot Bio | -33 |
Dow AgroSciences Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Dow AgroSciences users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Dow AgroSciences Customer Loyalty vs. Competitors
Compared to its competitors, Dow AgroSciences's Customer Loyalty score is rated right above Pivot Bio, and is preceded by Dow Chemical Company .
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Dow Chemical Company | 79% |
| Dow AgroSciences | 55% |
| Pivot Bio | 41% |
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Dow AgroSciences Product Quality
3.4/5
Dow AgroSciences has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Dow AgroSciences Product Information
Dow AgroSciences’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.dowagro.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
Agriculture & Farming
Healthcare
Dow AgroSciences Product Quality vs. Competitors
Compared to its competitors, Dow AgroSciences's Product Quality score is rated right below Pivot Bio.
| COMPANY | Product Quality Score | |
|---|---|---|
| Dow Chemical Company | 4.1/5 |
| Pivot Bio | 3.5/5 |
| Dow AgroSciences | 3.4/5 |
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Dow AgroSciences Pricing
Dow AgroSciences ROI & Value For Money
3.4/5
Dow AgroSciences has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Dow AgroSciences Pricing vs. Competitors
Compared to its competitors, Dow AgroSciences's ROI score is rated right above Pivot Bio, and is preceded by Dow Chemical Company .
| COMPANY | Pricing Score | |
|---|---|---|
| Dow Chemical Company | 3.9/5 |
| Dow AgroSciences | 3.4/5 |
| Pivot Bio | 3.3/5 |
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Dow AgroSciences Customer Satisfaction (CSAT)
Dow AgroSciences Customer Satisfaction (CSAT) Score
100 / 100
Dow AgroSciences has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Dow AgroSciences Customer Satisfaction vs. Competitors
Compared to its competitors, Dow AgroSciences's Customer Satisfaction score is rated right above Dow Chemical Company .
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Dow AgroSciences | 100% |
| Dow Chemical Company | 76% |
| Pivot Bio | 46% |
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Dow AgroSciences Customer Service
5/5
Dow AgroSciences has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Dow AgroSciences's Customer Service
Address
9330 Zionsville Road, Indianapolis, IN 46268
Website
http://www.dowagro.com/
Phone Number
1(317)337-3000
Dow AgroSciences Customer Service vs. Competitors
Compared to its competitors, Dow AgroSciences's Customer Service score is rated right above Dow Chemical Company .
| COMPANY | Customer Service Score | |
|---|---|---|
| Dow AgroSciences | 5/5 |
| Dow Chemical Company | 3.9/5 |
| Pivot Bio | 3.6/5 |
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Dow AgroSciences as an Employer
3.7/5
Dow AgroSciences has a 3.7/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Dow AgroSciences scored a 0 for Net Promoter Score and a 57 for Employee Net Promoter Score. NPS gauges how likely a customer of Dow AgroSciences would recommend the brand to a friend. ENPS measures how likely Dow AgroSciences employees would recommend working at Dow AgroSciences to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
57
eNPS Score
| 71% | Promoters |
|---|---|
| 15% | Passive |
| 14% | Detractors |
