-100
NPS
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Dresser-Rand
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About Dresser-Rand's Brand
"Dresser-Rand Company is a supplier of rotating equipment and aftermarket parts and services for upstream, midstream, and downstream applications." Among its major competitors, Dresser-Rand is ranked in 4th place for NPS while Caterpillar Inc. is 1st, and Ingersoll Rand is 2nd.
Brand at a Glance
76%
Customer Loyalty
2.9/5
Product Quality
2.5/5
Pricing
3/5
Customer Service
Dresser-Rand Ranking
- #4 / 4 of its competitors
Dresser-Rand NPS
Dresser-Rand's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Dresser-Rand's customers would recommend using the product based on a scale of -100 to 100.
Dresser-Rand Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Dresser-Rand NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 -100 | Jul 2020 | -100 |
Oct 2020 -100 | Oct 2020 | -100 |
May 2021 -100 | May 2021 | -100 |
Dec 2025 -100 | Dec 2025 | -100 |
How Other Brands Compare
Dresser-Rand is ranked #4 for NPS among its competitors. Caterpillar Inc. and Ingersoll Rand come in first and second, with Aggreko coming in at third.
Dresser-Rand |  Caterpillar Inc. |  Ingersoll Rand |  Aggreko | |
| Global Ranking | #- | #171 | #355 | #- |
| NPS | -100 | 38 | 18 | 18 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $126.91B | $25.26B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Dresser-Rand NPS vs. Competitors
Compared to its competitors, Dresser-Rand's NPS is rated right below Bharat Heavy Electricals.
| COMPANY | NPS Score | |
|---|---|---|
| Caterpillar Inc. | 38 |
| Ingersoll Rand | 18 |
| Aggreko | 18 |
 | Bharat Heavy Electricals | N/A |
| Dresser-Rand | -100 |
Dresser-Rand Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Dresser-Rand users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Dresser-Rand Customer Loyalty vs. Competitors
Compared to its competitors, Dresser-Rand's Customer Loyalty score is rated right above Aggreko, and is preceded by Caterpillar Inc..
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Ingersoll Rand | 84% |
| Caterpillar Inc. | 78% |
| Dresser-Rand | 76% |
| Aggreko | 72% |
| Bharat Heavy Electricals | N/A |
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Dresser-Rand Product Quality
2.9/5
Dresser-Rand has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Dresser-Rand Product Information
Dresser-Rand’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- www.dresser-rand.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Hardware and Devices
Dresser-Rand Product Quality vs. Competitors
Compared to its competitors, Dresser-Rand's Product Quality score is rated right above Bharat Heavy Electricals, and is preceded by Aggreko.
| COMPANY | Product Quality Score | |
|---|---|---|
| Caterpillar Inc. | 3.9/5 |
| Ingersoll Rand | 3.9/5 |
| Aggreko | 3.5/5 |
| Dresser-Rand | 2.9/5 |
| Bharat Heavy Electricals | N/A |
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Dresser-Rand Pricing
Dresser-Rand ROI & Value For Money
2.5/5
Dresser-Rand has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Dresser-Rand Pricing vs. Competitors
Compared to its competitors, Dresser-Rand's ROI score is rated right above Bharat Heavy Electricals, and is preceded by Ingersoll Rand.
| COMPANY | Pricing Score | |
|---|---|---|
| Caterpillar Inc. | 4/5 |
| Aggreko | 3.9/5 |
| Ingersoll Rand | 3.7/5 |
| Dresser-Rand | 2.5/5 |
| Bharat Heavy Electricals | N/A |
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Dresser-Rand Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Dresser-Rand Customer Satisfaction vs. Competitors
Compared to its competitors, Dresser-Rand's Customer Satisfaction score is rated right above Bharat Heavy Electricals, and is preceded by Caterpillar Inc..
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Aggreko | 77% |
| Ingersoll Rand | 76% |
| Caterpillar Inc. | 72% |
| Dresser-Rand | 0% |
| Bharat Heavy Electricals | 0% |
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Dresser-Rand Customer Service
3/5
Dresser-Rand has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Dresser-Rand's Customer Service
Address
Houston, TX
Website
www.dresser-rand.com
Dresser-Rand Customer Service vs. Competitors
Compared to its competitors, Dresser-Rand's Customer Service score is rated right above Bharat Heavy Electricals, and is preceded by Ingersoll Rand.
| COMPANY | Customer Service Score | |
|---|---|---|
| Caterpillar Inc. | 4/5 |
| Aggreko | 3.9/5 |
| Ingersoll Rand | 3.7/5 |
| Dresser-Rand | 3/5 |
| Bharat Heavy Electricals | N/A |
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Dresser-Rand as an Employer
3.2/5
Dresser-Rand has a 3.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Dresser-Rand scored a -100 for Net Promoter Score and a 46 for Employee Net Promoter Score. NPS gauges how likely a customer of Dresser-Rand would recommend the brand to a friend. ENPS measures how likely Dresser-Rand employees would recommend working at Dresser-Rand to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
46
eNPS Score
| 69% | Promoters |
|---|---|
| 8% | Passive |
| 23% | Detractors |
