18
NPS
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Aggreko
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About Aggreko's Brand
Aggreko PLC provides power and temperature control solutions to customers who need them either very quickly, or for a short or indeterminate length of time. It has two business models: in the Local business, it hires its equipment to customers, who then operate it for themselves, although the Company retains responsibility for servicing and maintaining it. In the International Power Projects business, the company operates as a power producer. The Company installs and operates power plants and it charges its customers both for providing the generating capacity, and for the electricity it produces. The Company does this on a global basis, with 148 service centres and offices in 34 countries. The Company has global reach through an international network of service centres and offices spanning Europe, North, Central & South America, as well as the Middle East, Asia, Africa and Australasia. Among its major competitors, Aggreko is ranked in 5th place for NPS while The Weir Group is 1st, and Imperial Brands is 2nd.
Brand at a Glance
72%
Customer Loyalty
3.5/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
Aggreko Ranking
- #3 / 4 of its competitors
Aggreko NPS
Aggreko's Net Promoter Score (NPS) is a 18 with 44% Promoters, 30% Passives, and 26% Detractors. Net Promoter Score tracks whether Aggreko's customers would recommend using the product based on a scale of -100 to 100.
Aggreko Overall NPS
| 44% | Promoters |
|---|---|
| 30% | Passives |
| 26% | Detractors |
Aggreko NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 7 | Feb 2024 | 7 |
Apr 2024 14 | Apr 2024 | 14 |
May 2024 6 | May 2024 | 6 |
Jun 2024 0 | Jun 2024 | 0 |
Aug 2024 4 | Aug 2024 | 4 |
Oct 2024 11 | Oct 2024 | 11 |
Nov 2024 18 | Nov 2024 | 18 |
Dec 2024 13 | Dec 2024 | 13 |
Feb 2025 13 | Feb 2025 | 13 |
May 2025 12 | May 2025 | 12 |
Dec 2025 15 | Dec 2025 | 15 |
Jan 2026 18 | Jan 2026 | 18 |
How Other Brands Compare
Aggreko is ranked third for NPS among its competitors. E.ON and United Rentals come in first and second, with Admiral Group coming in at #4.
Aggreko |  United Rentals |  E.ON |  Admiral Group | |
| Global Ranking | #- | #483 | #- | #- |
| NPS | 18 | 29 | 50 | -31 |
| Valuation Updated every 24 hours for public companies | - | $28.19B | $27.84B | $11.89B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Aggreko NPS by Gender
Aggreko's NPS was rated -25 by Male customers on Comparably.
Male
-25
Aggreko's NPS was rated -25 by Male customers on Comparably.
0%
Promoters
75%
Passives
25%
Detractors
Female
N/A
Aggreko's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Aggreko NPS by Usage
Aggreko's NPS was rated 0 points by customers who have used Aggreko's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
Aggreko NPS vs. Competitors
Compared to its competitors, Aggreko's NPS is rated right above Wood Group, and is preceded by United Rentals.
| COMPANY | NPS Score | |
|---|---|---|
 | The Weir Group | 100 |
 | Imperial Brands | 67 |
| E.ON | 50 |
| United Rentals | 29 |
| Aggreko | 18 |
 | Wood Group | 12 |
 | Berkshire Hathaway Energy | N/A |
| Admiral Group | -31 |
 | Dresser-Rand | -100 |
Aggreko Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Aggreko users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Aggreko Customer Loyalty Score by Gender
Aggreko's Customer Loyalty score was rated 78 by Male customers on Comparably.
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Male
78%
Yes
Female
N/A
Yes
Aggreko Customer Loyalty Score by Usage
Aggreko's Customer Loyalty score was rated 100% by customers who have used Aggreko's products/services for Less than 1 Year.
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Aggreko Customer Loyalty vs. Competitors
Compared to its competitors, Aggreko's Customer Loyalty score is rated right above Wood Group, and is preceded by Dresser-Rand.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| The Weir Group | 100% |
| Imperial Brands | 100% |
| E.ON | 87% |
| United Rentals | 82% |
| Admiral Group | 81% |
| Dresser-Rand | 76% |
| Aggreko | 72% |
| Wood Group | 68% |
| Berkshire Hathaway Energy | N/A |
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Aggreko Product Quality
3.5/5
Aggreko has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Aggreko Product Information
Aggreko’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- https://www.aggreko.com
- Company Size
- 5,001-10,000 Employees
Quick Insights into Aggreko Product Quality
Aggreko's Product Quality score was rated highest by Male customers.
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Ranked Aggreko Product Quality the Highest
Aggreko Product Quality Score by Gender
Aggreko's Product Quality score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
Aggreko Product Quality Score by Usage
Aggreko's Product Quality score was rated 3.5 stars by customers who have used Aggreko's products/services for Less than 1 Year.
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Aggreko Product Quality vs. Competitors
Compared to its competitors, Aggreko's Product Quality score is rated right above Dresser-Rand, and is preceded by E.ON.
| COMPANY | Product Quality Score | |
|---|---|---|
| The Weir Group | 5/5 |
| Imperial Brands | 4/5 |
| United Rentals | 3.8/5 |
| Wood Group | 3.8/5 |
| E.ON | 3.5/5 |
| Aggreko | 3.5/5 |
| Dresser-Rand | 2.9/5 |
| Admiral Group | 2.3/5 |
| Berkshire Hathaway Energy | N/A |
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Aggreko Pricing
Aggreko ROI & Value For Money
3.9/5
Aggreko has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into Aggreko ROI
Aggreko's ROI score was rated highest by customers who have used Aggreko's products/services for Less than 1 Year.
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Ranked Aggreko ROI the Highest
Aggreko ROI Score by Gender
Aggreko's ROI score was rated 3.4 by Male customers on Comparably.
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Male
3.4/5
Female
N/A
Aggreko ROI Score by Usage
Aggreko's ROI score was rated 4 stars by customers who have used Aggreko's products/services for Less than 1 Year.
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Aggreko Pricing vs. Competitors
Compared to its competitors, Aggreko's ROI score is rated right above United Rentals, and is preceded by E.ON.
| COMPANY | Pricing Score | |
|---|---|---|
| The Weir Group | 5/5 |
| E.ON | 3.9/5 |
| Aggreko | 3.9/5 |
| United Rentals | 3.7/5 |
| Wood Group | 3.5/5 |
| Imperial Brands | 3.2/5 |
| Dresser-Rand | 2.5/5 |
| Admiral Group | 2.4/5 |
| Berkshire Hathaway Energy | N/A |
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Aggreko Customer Satisfaction (CSAT)
Aggreko Customer Satisfaction (CSAT) Score
77 / 100
Aggreko has an overall Customer Satisfaction score of 77 rated by its users and customers.
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Very Satisfied
29%
Satisfied
48%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
5%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Aggreko Customer Satisfaction
Aggreko's Customer Satisfaction score was rated highest by customers who have used Aggreko's products/services for Less than 1 Year.
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Ranked Aggreko Customer Satisfaction the Highest
Aggreko Customer Satisfaction Score by Gender
Aggreko's Customer Satisfaction score was rated 75 by Male customers on Comparably.
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75 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 0% |
Aggreko Customer Satisfaction Score by Usage
Aggreko's Customer Satisfaction score was rated 100 points by customers who have used Aggreko's products/services for Less than 1 Year.
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Aggreko Customer Satisfaction vs. Competitors
Compared to its competitors, Aggreko's Customer Satisfaction score is rated right above E.ON, and is preceded by Imperial Brands.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| The Weir Group | 100% |
| Imperial Brands | 100% |
| Aggreko | 77% |
| E.ON | 75% |
| United Rentals | 75% |
| Wood Group | 63% |
| Admiral Group | 32% |
| Dresser-Rand | 0% |
| Berkshire Hathaway Energy | 0% |
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Aggreko Customer Service
3.9/5
Aggreko has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Aggreko's Customer Service
Address
120 Bothwell St, G2 7JT United Kingdom
Website
https://www.aggreko.com
Phone Number
844.603.6107
Quick Insights into Aggreko Customer Service
Aggreko's Customer Service score was rated highest by customers who have used Aggreko's products/services for Less than 1 Year.
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Ranked Aggreko Customer Service the Highest
Aggreko Customer Service Score by Gender
Aggreko's Customer Service score was rated 3.4 by Male customers on Comparably.
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Male
3.4/5
Female
N/A
Aggreko Customer Service Score by Usage
Aggreko's Customer Service score was rated 3.8 stars by customers who have used Aggreko's products/services for Less than 1 Year.
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Aggreko Customer Service vs. Competitors
Compared to its competitors, Aggreko's Customer Service score is rated right above E.ON, and is preceded by The Weir Group.
| COMPANY | Customer Service Score | |
|---|---|---|
| The Weir Group | 5/5 |
| Aggreko | 3.9/5 |
| E.ON | 3.8/5 |
| United Rentals | 3.8/5 |
| Wood Group | 3.5/5 |
| Imperial Brands | 3.5/5 |
| Dresser-Rand | 3/5 |
| Admiral Group | 2.3/5 |
| Berkshire Hathaway Energy | N/A |
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Aggreko as an Employer
3.4/5
Aggreko has a 3.4/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Aggreko scored a 18 for Net Promoter Score and a -21 for Employee Net Promoter Score. NPS gauges how likely a customer of Aggreko would recommend the brand to a friend. ENPS measures how likely Aggreko employees would recommend working at Aggreko to a friend.
Net Promoter Score
18
NPS Score
| 44% | Promoters |
|---|---|
| 30% | Passive |
| 26% | Detractors |
Employee Net Promoter Score
-21
eNPS Score
| 27% | Promoters |
|---|---|
| 25% | Passive |
| 48% | Detractors |
