-100
NPS
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Duluth Holdings
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About Duluth Holdings' Brand
Among its major competitors, Duluth Holdings is ranked in 2nd place for NPS while L.L. Bean is 1st.Their current market cap is $407.78M
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
3/5
Pricing
5/5
Customer Service
Duluth Holdings Ranking
- #2 / 2 of its competitors
Duluth Holdings NPS
Duluth Holdings's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Duluth Holdings's customers would recommend using the product based on a scale of -100 to 100.
Duluth Holdings Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Duluth Holdings NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 -100 | May 2023 | -100 |
How Other Brands Compare
Duluth Holdings is ranked second for NPS among its competitors. L.L. Bean comes in first. Among those competitors, it is the second most valued company behind L.L. Bean.
Duluth Holdings |  L.L. Bean | |
| Global Ranking | #- | #764 |
| NPS | -100 | 47 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral |
| Valuation Updated every 24 hours for public companies | $407.78M | $817.15M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Duluth Holdings NPS vs. Competitors
Compared to its competitors, Duluth Holdings's NPS is rated right below L.L. Bean.
| COMPANY | NPS Score | |
|---|---|---|
| L.L. Bean | 47 |
| Duluth Holdings | -100 |
Duluth Holdings Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Duluth Holdings users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Duluth Holdings Customer Loyalty vs. Competitors
Compared to its competitors, Duluth Holdings's Customer Loyalty score is rated right below L.L. Bean.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| L.L. Bean | 88% |
| Duluth Holdings | 10% |
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Duluth Holdings Product Quality
4/5
Duluth Holdings has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Duluth Holdings Product Information
Duluth Holdings’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.duluthtrading.com
Duluth Holdings Product Quality vs. Competitors
Compared to its competitors, Duluth Holdings's Product Quality score is rated right below L.L. Bean.
| COMPANY | Product Quality Score | |
|---|---|---|
| L.L. Bean | 4.3/5 |
| Duluth Holdings | 4/5 |
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Duluth Holdings Pricing
Duluth Holdings ROI & Value For Money
3/5
Duluth Holdings has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Duluth Holdings Pricing vs. Competitors
Compared to its competitors, Duluth Holdings's ROI score is rated right below L.L. Bean.
| COMPANY | Pricing Score | |
|---|---|---|
| L.L. Bean | 3.9/5 |
| Duluth Holdings | 3/5 |
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Duluth Holdings Customer Satisfaction (CSAT)
Duluth Holdings Customer Satisfaction (CSAT) Score
100 / 100
Duluth Holdings has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Duluth Holdings Customer Satisfaction vs. Competitors
Compared to its competitors, Duluth Holdings's Customer Satisfaction score is rated right above L.L. Bean.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Duluth Holdings | 100% |
| L.L. Bean | 79% |
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Duluth Holdings Customer Service
5/5
Duluth Holdings has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Duluth Holdings's Customer Service
Website
http://www.duluthtrading.com
Duluth Holdings Customer Service vs. Competitors
Compared to its competitors, Duluth Holdings's Customer Service score is rated right above L.L. Bean.
| COMPANY | Customer Service Score | |
|---|---|---|
| Duluth Holdings | 5/5 |
| L.L. Bean | 4.1/5 |
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Duluth Holdings as an Employer
3.7/5
Duluth Holdings has a 3.7/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Duluth Holdings scored a -100 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Duluth Holdings would recommend the brand to a friend. ENPS measures how likely Duluth Holdings employees would recommend working at Duluth Holdings to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
