0
NPS
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E-Z Go
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About E-Z Go's Brand
Cramped one-room machine shop in Augusta Among its major competitors, E-Z Go is ranked in 2nd place for NPS while Textron is 1st, and Club Car is 3rd.
Brand at a Glance
83%
Customer Loyalty
3.2/5
Product Quality
3.1/5
Pricing
3.1/5
Customer Service
E-Z Go Ranking
- #2 / 3 of its competitors
E-Z Go NPS
E-Z Go's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether E-Z Go's customers would recommend using the product based on a scale of -100 to 100.
E-Z Go Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
E-Z Go NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 100 | Jul 2021 | 100 |
Nov 2021 100 | Nov 2021 | 100 |
Jun 2023 33 | Jun 2023 | 33 |
Nov 2023 0 | Nov 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
E-Z Go Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of E-Z Go users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
E-Z Go Customer Loyalty vs. Competitors
Compared to its competitors, E-Z Go's Customer Loyalty score is rated right above Textron.
Unlock E-Z Go Customer Loyalty vs. Competitors Data
VS
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E-Z Go Product Quality
3.2/5
E-Z Go has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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E-Z Go Product Information
E-Z Go’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.ezgo.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Hardware and Devices
Travel
E-Z Go Product Quality vs. Competitors
Compared to its competitors, E-Z Go's Product Quality score is rated right above Club Car, and is preceded by Textron.
Unlock E-Z Go Product Quality vs. Competitors Data
VS
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E-Z Go Pricing
E-Z Go ROI & Value For Money
3.1/5
E-Z Go has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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E-Z Go Pricing vs. Competitors
Compared to its competitors, E-Z Go's ROI score is rated right above Club Car, and is preceded by Textron.
Unlock E-Z Go ROI vs. Competitors Data
VS
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E-Z Go Customer Satisfaction (CSAT)
E-Z Go Customer Satisfaction (CSAT) Score
34 / 100
E-Z Go has an overall Customer Satisfaction score of 34 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
E-Z Go Customer Satisfaction vs. Competitors
Compared to its competitors, E-Z Go's Customer Satisfaction score is rated right above Club Car, and is preceded by Textron.
Unlock E-Z Go Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full E-Z Go Customer Satisfaction vs. Competitors data and gain insights into your customers today.
E-Z Go Customer Service
3.1/5
E-Z Go has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About E-Z Go's Customer Service
Address
1451 Marvin Griffin Road, Augusta, GA
Website
http://www.ezgo.com/
Phone Number
18178075684
E-Z Go Customer Service vs. Competitors
Compared to its competitors, E-Z Go's Customer Service score is rated right above Club Car, and is preceded by Textron.
Unlock E-Z Go Customer Service vs. Competitors Data
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Consumer vs. Employees
E-Z Go scored a 0 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of E-Z Go would recommend the brand to a friend. ENPS measures how likely E-Z Go employees would recommend working at E-Z Go to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
