-32
NPS
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EagleRider
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About EagleRider's Brand
A Los Angeles-based ""motorcycle experience"" company Among its major competitors, EagleRider is ranked in 2nd place for NPS while Harley-Davidson is 1st.
Brand at a Glance
82%
Customer Loyalty
2.9/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
EagleRider Ranking
- #2 / 2 of its competitors
EagleRider NPS
EagleRider's Net Promoter Score (NPS) is a -32 with 30% Promoters, 8% Passives, and 62% Detractors. Net Promoter Score tracks whether EagleRider's customers would recommend using the product based on a scale of -100 to 100.
EagleRider Overall NPS
| 30% | Promoters |
|---|---|
| 8% | Passives |
| 62% | Detractors |
EagleRider NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
Apr 2022 0 | Apr 2022 | 0 |
May 2022 33 | May 2022 | 33 |
Oct 2022 0 | Oct 2022 | 0 |
Nov 2022 -33 | Nov 2022 | -33 |
Jan 2023 -15 | Jan 2023 | -15 |
Feb 2023 -25 | Feb 2023 | -25 |
Jun 2023 -22 | Jun 2023 | -22 |
Nov 2023 -30 | Nov 2023 | -30 |
May 2024 -36 | May 2024 | -36 |
Jun 2024 -41 | Jun 2024 | -41 |
Aug 2024 -32 | Aug 2024 | -32 |
How Other Brands Compare
EagleRider is ranked second for NPS among its competitors. Harley-Davidson comes in first.
EagleRider |  Harley-Davidson | |
| Global Ranking | #- | #158 |
| NPS | -32 | 35 |
| Valuation Updated every 24 hours for public companies | - | $5.01B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
EagleRider NPS by Gender
EagleRider's NPS was rated -60 by Male customers on Comparably.
Male
-60
EagleRider's NPS was rated -60 by Male customers on Comparably.
20%
Promoters
0%
Passives
80%
Detractors
Female
N/A
EagleRider's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
EagleRider NPS by Ethnicity
EagleRider's NPS was rated -72 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -72 | Caucasian | -72 |
EagleRider NPS by Age
EagleRider's NPS was rated -100 points by customers ages 51-55 on Comparably.
EagleRider NPS by Usage
EagleRider's NPS was rated -34 points by customers who have used EagleRider's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -34 | 2 to 5 Years | -34 |
EagleRider NPS vs. Competitors
Compared to its competitors, EagleRider's NPS is rated right below Harley-Davidson.
| COMPANY | NPS Score | |
|---|---|---|
| Harley-Davidson | 35 |
| EagleRider | -32 |
EagleRider Customer Reviews
Out of the 3 EagleRider customer reviews 1 was positive and 2 were constructive. EagleRider customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
EagleRider Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of EagleRider users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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EagleRider Customer Loyalty Score by Gender
EagleRider's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
EagleRider Customer Loyalty Score by Ethnicity
EagleRider's Customer Loyalty score was rated 87% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of EagleRider.
87
out of 100
Caucasian
EagleRider Customer Loyalty Score by Age
EagleRider's Customer Loyalty score was rated 70% by customers ages 51-55 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 70% | 51-55 | 70% |
EagleRider Customer Loyalty Score by Usage
EagleRider's Customer Loyalty score was rated 100% by customers who have used EagleRider's products/services for 2 to 5 Years.
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EagleRider Customer Loyalty vs. Competitors
Compared to its competitors, EagleRider's Customer Loyalty score is rated right below Harley-Davidson.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Harley-Davidson | 82% |
| EagleRider | 82% |
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EagleRider Product Quality
2.9/5
EagleRider has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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EagleRider Product Information
EagleRider’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- http://www.eaglerider.com/
- Company Size
- 201-500 Employees
Industry
Tech
Travel
Quick Insights into EagleRider Product Quality
EagleRider's Product Quality score was rated highest by customers who have used EagleRider's products/services for 2 to 5 Years.
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Ranked EagleRider Product Quality the Highest
EagleRider Product Quality Score by Gender
EagleRider's Product Quality score was rated 1.8 by Male customers on Comparably.
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Male
1.8/5
Female
N/A
EagleRider Product Quality Score by Ethnicity
EagleRider's Product Quality score was rated 1.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of EagleRider.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
EagleRider Product Quality Score by Age
EagleRider's Product Quality score was rated 2 stars by customers ages 51-55 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 2 | 51-55 | 2 |
EagleRider Product Quality Score by Usage
EagleRider's Product Quality score was rated 2.3 stars by customers who have used EagleRider's products/services for 2 to 5 Years.
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EagleRider Product Quality vs. Competitors
Compared to its competitors, EagleRider's Product Quality score is rated right below Harley-Davidson.
| COMPANY | Product Quality Score | |
|---|---|---|
| Harley-Davidson | 3.9/5 |
| EagleRider | 2.9/5 |
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EagleRider Pricing
EagleRider ROI & Value For Money
2.7/5
EagleRider has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Quick Insights into EagleRider ROI
EagleRider's ROI score was rated highest by customers who have used EagleRider's products/services for 2 to 5 Years.
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Ranked EagleRider ROI the Highest
EagleRider ROI Score by Gender
EagleRider's ROI score was rated 1.5 by Male customers on Comparably.
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Male
1.5/5
Female
N/A
EagleRider ROI Score by Ethnicity
EagleRider's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of EagleRider.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
EagleRider ROI Score by Age
EagleRider's ROI score was rated 1.6 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of EagleRider.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 1.6 | 51-55 | 1.6 |
EagleRider ROI Score by Usage
EagleRider's ROI score was rated 1.6 stars by customers who have used EagleRider's products/services for 2 to 5 Years.
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EagleRider Pricing vs. Competitors
Compared to its competitors, EagleRider's ROI score is rated right below Harley-Davidson.
| COMPANY | Pricing Score | |
|---|---|---|
| Harley-Davidson | 3.6/5 |
| EagleRider | 2.7/5 |
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EagleRider Customer Satisfaction (CSAT)
EagleRider Customer Satisfaction (CSAT) Score
46 / 100
EagleRider has an overall Customer Satisfaction score of 46 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
31%
Satisfied
15%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
46%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into EagleRider Customer Satisfaction
EagleRider's Customer Satisfaction score was rated highest by customers who have used EagleRider's products/services for 2 to 5 Years.
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Ranked EagleRider Customer Satisfaction the Highest
EagleRider Customer Satisfaction Score by Gender
EagleRider's Customer Satisfaction score was rated 20 by Male customers on Comparably.
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20 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 60% |
EagleRider Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
EagleRider's Customer Satisfaction (CSAT) score was rated 29% according to Caucasian users and customers.
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29 / 100
Very Satisfied
15%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
57%
EagleRider Customer Satisfaction Score by Age
EagleRider's Customer Satisfaction score was rated 33 points by customers ages 51-55 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 33% |
EagleRider Customer Satisfaction Score by Usage
EagleRider's Customer Satisfaction score was rated 34 points by customers who have used EagleRider's products/services for 2 to 5 Years.
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EagleRider Customer Satisfaction vs. Competitors
Compared to its competitors, EagleRider's Customer Satisfaction score is rated right below Harley-Davidson.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Harley-Davidson | 72% |
| EagleRider | 46% |
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EagleRider Customer Service
2.7/5
EagleRider has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About EagleRider's Customer Service
Address
11860 South La Cienega Boulevard, Los Angeles, CA 90250-3461
Website
http://www.eaglerider.com/
Phone Number
(310)536-6777
Quick Insights into EagleRider Customer Service
EagleRider's Customer Service score was rated highest by customers who have used EagleRider's products/services for 2 to 5 Years.
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Ranked EagleRider Customer Service the Highest
EagleRider Customer Service Score by Gender
EagleRider's Customer Service score was rated 1.5 by Male customers on Comparably.
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Male
1.5/5
Female
N/A
EagleRider Customer Service Score by Ethnicity
EagleRider's Customer Service score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of EagleRider.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
EagleRider Customer Service Score by Age
EagleRider's Customer Service score was rated 1.5 stars by customers ages 51-55 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
EagleRider Customer Service Score by Usage
EagleRider's Customer Service score was rated 2.1 stars by customers who have used EagleRider's products/services for 2 to 5 Years.
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EagleRider Customer Service vs. Competitors
Compared to its competitors, EagleRider's Customer Service score is rated right below Harley-Davidson.
| COMPANY | Customer Service Score | |
|---|---|---|
| Harley-Davidson | 3.8/5 |
| EagleRider | 2.7/5 |
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EagleRider as an Employer
3.2/5
EagleRider has a 3.2/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
EagleRider scored a -32 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of EagleRider would recommend the brand to a friend. ENPS measures how likely EagleRider employees would recommend working at EagleRider to a friend.
Net Promoter Score
-32
NPS Score
| 30% | Promoters |
|---|---|
| 8% | Passive |
| 62% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
