0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Eataly
Marketing or Exec? Claim Your Free Account
About Eataly's Brand
Among its major competitors, Eataly is ranked in 2nd place for NPS while Whole Foods Market is 1st, and Gourmant is 3rd.
Brand at a Glance
53%
Customer Loyalty
3.5/5
Product Quality
3.2/5
Pricing
3.3/5
Customer Service
Eataly Ranking
- #2 / 3 of its competitors
Eataly NPS
Eataly's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Eataly's customers would recommend using the product based on a scale of -100 to 100.
Eataly Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Eataly NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 0 | Jul 2020 | 0 |
Oct 2020 50 | Oct 2020 | 50 |
Jul 2021 0 | Jul 2021 | 0 |
How Other Brands Compare
Eataly is ranked second for NPS among its competitors. Whole Foods Market and Gourmant come in first and third.
Eataly |  Whole Foods Market |  Gourmant | |
| Global Ranking | #- | #68 | #- |
| NPS | 0 | 21 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Eataly NPS vs. Competitors
Compared to its competitors, Eataly's NPS is rated right below Whole Foods Market.
| COMPANY | NPS Score | |
|---|---|---|
| Whole Foods Market | 21 |
| Eataly | 0 |
Eataly Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Eataly users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Eataly Customer Loyalty vs. Competitors
Compared to its competitors, Eataly's Customer Loyalty score is rated right below Whole Foods Market.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Whole Foods Market | 78% |
| Eataly | 53% |
Unlock Eataly Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Eataly Customer Loyalty vs. Competitors data and gain insights into your customers today.
Eataly Product Quality
3.5/5
Eataly has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Eataly's overall Product Quality score rated by its users and customers.
Eataly Product Information
Eataly’s product quality score is a 3.5 out of 5 as rated by its users and customers.
Eataly Product Quality vs. Competitors
Compared to its competitors, Eataly's Product Quality score is rated right below Whole Foods Market.
| COMPANY | Product Quality Score | |
|---|---|---|
| Whole Foods Market | 4/5 |
| Eataly | 3.5/5 |
Unlock Eataly Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Eataly Product Quality vs. Competitors data and gain insights into your customers today.
Eataly Pricing
Eataly ROI & Value For Money
3.2/5
Eataly has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Eataly's overall ROI score rated by its users and customers.
Eataly Pricing vs. Competitors
Compared to its competitors, Eataly's ROI score is rated right below Whole Foods Market.
| COMPANY | Pricing Score | |
|---|---|---|
| Whole Foods Market | 3.6/5 |
| Eataly | 3.2/5 |
Unlock Eataly ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Eataly ROI vs. Competitors data and gain insights into your customers today.
Eataly Customer Service
3.3/5
Eataly has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Eataly's overall Customer Service score rated by its users and customers.
Eataly Customer Service vs. Competitors
Compared to its competitors, Eataly's Customer Service score is rated right below Whole Foods Market.
| COMPANY | Customer Service Score | |
|---|---|---|
| Whole Foods Market | 3.8/5 |
| Eataly | 3.3/5 |
Unlock Eataly Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Eataly Customer Service vs. Competitors data and gain insights into your customers today.
Consumer vs. Employees
Eataly scored a 0 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Eataly would recommend the brand to a friend. ENPS measures how likely Eataly employees would recommend working at Eataly to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
