-38
NPS
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Edible Arrangements
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About Edible Arrangements' Brand
A U.S.-based franchising business that specializes in fresh fruit arrangements, Among its major competitors, Edible Arrangements is ranked in 2nd place for NPS while Google is 1st.
Brand at a Glance
56%
Customer Loyalty
2.1/5
Product Quality
2/5
Pricing
2/5
Customer Service
Edible Arrangements Ranking
- #2 / 2 of its competitors
Edible Arrangements NPS
Edible Arrangements's Net Promoter Score (NPS) is a -38 with 24% Promoters, 14% Passives, and 62% Detractors. Net Promoter Score tracks whether Edible Arrangements's customers would recommend using the product based on a scale of -100 to 100.
Edible Arrangements Overall NPS
| 24% | Promoters |
|---|---|
| 14% | Passives |
| 62% | Detractors |
Edible Arrangements NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 -34 | Jun 2024 | -34 |
Jul 2024 -34 | Jul 2024 | -34 |
Oct 2024 -36 | Oct 2024 | -36 |
Nov 2024 -33 | Nov 2024 | -33 |
Dec 2024 -33 | Dec 2024 | -33 |
Jan 2025 -33 | Jan 2025 | -33 |
Feb 2025 -38 | Feb 2025 | -38 |
Mar 2025 -36 | Mar 2025 | -36 |
May 2025 -38 | May 2025 | -38 |
Jun 2025 -37 | Jun 2025 | -37 |
Jul 2025 -37 | Jul 2025 | -37 |
Sep 2025 -39 | Sep 2025 | -39 |
How Other Brands Compare
Edible Arrangements is ranked second for NPS among its competitors. Google comes in first.
Edible Arrangements |  Google | |
| Global Ranking | #- | #8 |
| NPS | -38 | 42 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $1.42T |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Edible Arrangements NPS by Gender
Male customers rated Edible Arrangements's NPS 56 points higher than Female customers.
Male
-28
Edible Arrangements's NPS was rated -28 by Male customers on Comparably.
27%
Promoters
18%
Passives
55%
Detractors
Female
-84
Edible Arrangements's NPS was rated -84 by Female customers on Comparably.
5%
Promoters
6%
Passives
89%
Detractors
Edible Arrangements NPS by Ethnicity
Edible Arrangements's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -73 | Caucasian | -73 |
African American/Black -57 | African American/Black | -57 |
Other -100 | Other | -100 |
Edible Arrangements NPS by Age
Edible Arrangements's NPS was rated -17 points by customers ages 18-25 on Comparably.
Edible Arrangements NPS by Usage
Edible Arrangements's NPS was rated the highest by customers who have used Edible Arrangements's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -89 | Less than 1 Year | -89 |
2 to 5 Years -56 | 2 to 5 Years | -56 |
5 to 10 Years -43 | 5 to 10 Years | -43 |
Over 10 Years -60 | Over 10 Years | -60 |
Edible Arrangements NPS vs. Competitors
Compared to its competitors, Edible Arrangements's NPS is rated right below Google.
| COMPANY | NPS Score | |
|---|---|---|
| 42 | |
| Edible Arrangements | -38 |
Edible Arrangements Customer Reviews
Out of the 10 Edible Arrangements customer reviews 2 were positive and 8 were constructive. Edible Arrangements customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Edible Arrangements Customer Loyalty
56%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
56% of Edible Arrangements users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Edible Arrangements Customer Loyalty Score by Gender
Female customers rated Edible Arrangements's Customer Loyalty score 22% higher than Male customers.
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Male
35%
Yes
Female
57%
Yes
Edible Arrangements Customer Loyalty Score by Ethnicity
Edible Arrangements's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Edible Arrangements.
59
out of 100
Caucasian
61
out of 100
African American/Black
10
out of 100
Other
Edible Arrangements Customer Loyalty Score by Age
Edible Arrangements's Customer Loyalty score was rated 40% by customers ages 18-25 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 40% | 18-25 | 40% |
Edible Arrangements Customer Loyalty Score by Usage
Edible Arrangements's Customer Loyalty score was rated the highest by customers who have used Edible Arrangements's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Edible Arrangements Customer Loyalty Score by Industry
Edible Arrangements's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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Edible Arrangements Customer Loyalty vs. Competitors
Compared to its competitors, Edible Arrangements's Customer Loyalty score is rated right below Google.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| 87% | |
| Edible Arrangements | 56% |
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Edible Arrangements Product Quality
2.1/5
Edible Arrangements has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
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Edible Arrangements Product Information
Edible Arrangements’s product quality score is a 2.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Edible Arrangements's product the highest.
- Company Size
- 51-200 Employees
Industry
Tech
Consumer Services
Quick Insights into Edible Arrangements Product Quality
Edible Arrangements's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers from the Tech industry.
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Ranked Edible Arrangements Product Quality the Highest
Ranked Edible Arrangements Product Quality the Lowest
Edible Arrangements Product Quality Score by Gender
Male customers rated Edible Arrangements's Product Quality score 0.7 stars higher than Female customers.
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Male
2.2/5
Female
1.5/5
Edible Arrangements Product Quality Score by Ethnicity
Edible Arrangements's Product Quality score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Edible Arrangements Product Quality Score by Age
Edible Arrangements's Product Quality score was rated 2.4 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.4 | 18-25 | 2.4 |
Edible Arrangements Product Quality Score by Usage
Edible Arrangements's Product Quality score was rated the highest by customers who have used Edible Arrangements's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Edible Arrangements Product Quality Score by Industry
Edible Arrangements's Product Quality score was rated 1.5 stars by both Healthcare, Hospitals and Medicine and Tech industry customers.
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Edible Arrangements Product Quality vs. Competitors
Compared to its competitors, Edible Arrangements's Product Quality score is rated right below Google.
| COMPANY | Product Quality Score | |
|---|---|---|
| 4.1/5 | |
| Edible Arrangements | 2.1/5 |
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Edible Arrangements Pricing
Edible Arrangements ROI & Value For Money
2/5
Edible Arrangements has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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Edible Arrangements Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Edible Arrangements ROI
Edible Arrangements's ROI score was rated highest by customers ages 18-25, and rated lowest by customers from the Tech industry.
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Ranked Edible Arrangements ROI the Highest
Ranked Edible Arrangements ROI the Lowest
Edible Arrangements ROI Score by Gender
Male customers rated Edible Arrangements's ROI score 0.4 stars higher than Female customers.
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Male
1.9/5
Female
1.5/5
Edible Arrangements ROI Score by Ethnicity
Edible Arrangements's ROI score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Edible Arrangements.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Edible Arrangements ROI Score by Age
Edible Arrangements's ROI score was rated 1.9 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.9 | 18-25 | 1.9 |
Edible Arrangements ROI Score by Usage
Edible Arrangements's ROI score was rated 1.5 stars by customers who have used Edible Arrangements's products/services for 2 to 5 Years, and by customers with Over 10 Years of usage.
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Edible Arrangements ROI Score by Industry
Edible Arrangements's ROI score was rated 1.5 stars by both Healthcare, Hospitals and Medicine and Tech industry customers.
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Edible Arrangements Pricing vs. Competitors
Compared to its competitors, Edible Arrangements's ROI score is rated right below Google.
| COMPANY | Pricing Score | |
|---|---|---|
| 4/5 | |
| Edible Arrangements | 2/5 |
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Edible Arrangements Customer Satisfaction (CSAT)
Edible Arrangements Customer Satisfaction (CSAT) Score
32 / 100
Edible Arrangements has an overall Customer Satisfaction score of 32 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
23%
Satisfied
9%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
2%
Very Dissatisfied
64%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Edible Arrangements Customer Satisfaction
Edible Arrangements's Customer Satisfaction score was rated highest by Male customers, and rated lowest by customers who have used Edible Arrangements's products/services for Less than 1 Year.
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Ranked Edible Arrangements Customer Satisfaction the Highest
Ranked Edible Arrangements Customer Satisfaction the Lowest
Edible Arrangements Customer Satisfaction Score by Gender
Male customers rated Edible Arrangements's Customer Satisfaction score 0 points higher than Female customers.
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30 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 10% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 0% | |
Very Dissatisfied | 60% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
Edible Arrangements Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Edible Arrangements' Customer Satisfaction (CSAT) score was rated 18% according to Caucasian users and customers.
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18 / 100
Very Satisfied
9%
Satisfied
9%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
82%
CSAT according to African American/Black
Edible Arrangements' Customer Satisfaction (CSAT) score was rated 14% according to African American/Black users and customers.
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14 / 100
Very Satisfied
14%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
86%
Edible Arrangements Customer Satisfaction Score by Usage
Edible Arrangements's Customer Satisfaction score was rated the highest by customers who have used Edible Arrangements's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Edible Arrangements Customer Satisfaction Score by Industry
Edible Arrangements's Customer Satisfaction score was rated 0 points by Healthcare, Hospitals and Medicine industry customers.
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"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
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"scoreClassName": "max",
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}Edible Arrangements Customer Satisfaction vs. Competitors
Compared to its competitors, Edible Arrangements's Customer Satisfaction score is rated right below Google.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| 81% | |
| Edible Arrangements | 32% |
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Edible Arrangements Customer Service
2/5
Edible Arrangements has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About Edible Arrangements's Customer Service
Address
95 Barnes Road, Wallingford, CT
Website
https://www.ediblearrangements.com
Phone Number
8597814745
Quick Insights into Edible Arrangements Customer Service
Edible Arrangements's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers from the Tech industry.
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Ranked Edible Arrangements Customer Service the Highest
Ranked Edible Arrangements Customer Service the Lowest
Edible Arrangements Customer Service Score by Gender
Male customers rated Edible Arrangements's Customer Service score 0.6 stars higher than Female customers.
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Male
2.1/5
Female
1.5/5
Edible Arrangements Customer Service Score by Ethnicity
Edible Arrangements's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Edible Arrangements.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Edible Arrangements Customer Service Score by Age
Edible Arrangements's Customer Service score was rated 2.3 stars by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.3 | 18-25 | 2.3 |
Edible Arrangements Customer Service Score by Usage
Edible Arrangements's Customer Service score was rated 1.5 stars by customers who have used Edible Arrangements's products/services for 2 to 5 Years, and by customers with Over 10 Years of usage.
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Edible Arrangements Customer Service Score by Industry
Edible Arrangements's Customer Service score was rated 1.5 stars by both Healthcare, Hospitals and Medicine and Tech industry customers.
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Edible Arrangements Customer Service vs. Competitors
Compared to its competitors, Edible Arrangements's Customer Service score is rated right below Google.
| COMPANY | Customer Service Score | |
|---|---|---|
| 4/5 | |
| Edible Arrangements | 2/5 |
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Edible Arrangements as an Employer
2.4/5
Edible Arrangements has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Edible Arrangements scored a -38 for Net Promoter Score and a -68 for Employee Net Promoter Score. NPS gauges how likely a customer of Edible Arrangements would recommend the brand to a friend. ENPS measures how likely Edible Arrangements employees would recommend working at Edible Arrangements to a friend.
Net Promoter Score
-38
NPS Score
| 24% | Promoters |
|---|---|
| 14% | Passive |
| 62% | Detractors |
Employee Net Promoter Score
-68
eNPS Score
| 12% | Promoters |
|---|---|
| 8% | Passive |
| 80% | Detractors |
