32
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Edwards Lifesciences Corporation
Marketing or Exec? Claim Your Free Account
About Edwards Lifesciences Corporation's Brand
Edwards Lifesciences is a global leader in patient-focused medical innovations for structural heart disease, as well as critical care and surgical monitoring. Driven by a passion to help patients, the company collaborates with the world’s leading clinicians and researchers to address unmet healthcare needs, working to improve patient outcomes and enhance lives. Among its major competitors, Edwards Lifesciences Corporation is ranked in 2nd place for NPS while Abbott is 1st, and Medtronic is 3rd.
Brand at a Glance
80%
Customer Loyalty
4.1/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Edwards Lifesciences Corporation Ranking
- #2 / 3 of its competitors
Edwards Lifesciences Corporation NPS
Edwards Lifesciences Corporation's Net Promoter Score (NPS) is a 32 with 52% Promoters, 28% Passives, and 20% Detractors. Net Promoter Score tracks whether Edwards Lifesciences Corporation's customers would recommend using the product based on a scale of -100 to 100.
Edwards Lifesciences Corporation Overall NPS
| 52% | Promoters |
|---|---|
| 28% | Passives |
| 20% | Detractors |
Edwards Lifesciences Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 20 | Jan 2023 | 20 |
Feb 2023 20 | Feb 2023 | 20 |
Mar 2023 23 | Mar 2023 | 23 |
Apr 2023 18 | Apr 2023 | 18 |
May 2023 21 | May 2023 | 21 |
Jun 2023 24 | Jun 2023 | 24 |
Jul 2023 25 | Jul 2023 | 25 |
Sep 2023 25 | Sep 2023 | 25 |
Jan 2024 26 | Jan 2024 | 26 |
Jul 2024 29 | Jul 2024 | 29 |
Aug 2024 31 | Aug 2024 | 31 |
Oct 2025 32 | Oct 2025 | 32 |
How Other Brands Compare
Edwards Lifesciences Corporation is ranked second for NPS among its competitors. Abbott and Medtronic come in first and third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Edwards Lifesciences Corporation NPS by Gender
Female customers rated Edwards Lifesciences Corporation's NPS 25 points higher than Male customers.
Male
-25
Edwards Lifesciences Corporation's NPS was rated -25 by Male customers on Comparably.
0%
Promoters
75%
Passives
25%
Detractors
Female
0
Edwards Lifesciences Corporation's NPS was rated by Female customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Edwards Lifesciences Corporation NPS vs. Competitors
Compared to its competitors, Edwards Lifesciences Corporation's NPS is rated right above Medtronic, and is preceded by Abbott.
| COMPANY | NPS Score | |
|---|---|---|
 | Abbott | 35 |
| Edwards Lifesciences Corporation | 32 |
 | Medtronic | 30 |
Edwards Lifesciences Corporation Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Edwards Lifesciences Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Edwards Lifesciences Corporation Customer Loyalty Score by Gender
Female customers rated Edwards Lifesciences Corporation's Customer Loyalty score 15% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Edwards Lifesciences Corporation.
Male
55%
Yes
Female
70%
Yes
Edwards Lifesciences Corporation Customer Loyalty vs. Competitors
Compared to its competitors, Edwards Lifesciences Corporation's Customer Loyalty score is rated right above Medtronic, and is preceded by Abbott.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Abbott | 81% |
| Edwards Lifesciences Corporation | 80% |
| Medtronic | 77% |
Unlock Edwards Lifesciences Corporation Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Edwards Lifesciences Corporation Customer Loyalty vs. Competitors data and gain insights into your customers today.
Edwards Lifesciences Corporation Product Quality
4.1/5
Edwards Lifesciences Corporation has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Edwards Lifesciences Corporation's overall Product Quality score rated by its users and customers.
Edwards Lifesciences Corporation Product Information
Edwards Lifesciences Corporation’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- https://www.edwards.com/
- Company Size
- 10,000+ Employees
Industry
Healthcare, Hospitals and Medicine
Quick Insights into Edwards Lifesciences Corporation Product Quality
Edwards Lifesciences Corporation's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Edwards Lifesciences Corporation's Product Quality.
Ranked Edwards Lifesciences Corporation Product Quality the Highest
Ranked Edwards Lifesciences Corporation Product Quality the Lowest
Edwards Lifesciences Corporation Product Quality Score by Gender
Female customers rated Edwards Lifesciences Corporation's Product Quality score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Edwards Lifesciences Corporation.
Male
3/5
Female
3.1/5
Edwards Lifesciences Corporation Product Quality vs. Competitors
Compared to its competitors, Edwards Lifesciences Corporation's Product Quality score is rated right above Abbott.
| COMPANY | Product Quality Score | |
|---|---|---|
| Edwards Lifesciences Corporation | 4.1/5 |
| Abbott | 4/5 |
| Medtronic | 3.9/5 |
Unlock Edwards Lifesciences Corporation Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Edwards Lifesciences Corporation Product Quality vs. Competitors data and gain insights into your customers today.
Edwards Lifesciences Corporation Pricing
Edwards Lifesciences Corporation ROI & Value For Money
3.7/5
Edwards Lifesciences Corporation has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Edwards Lifesciences Corporation's overall ROI score rated by its users and customers.
Quick Insights into Edwards Lifesciences Corporation ROI
Edwards Lifesciences Corporation's ROI score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Edwards Lifesciences Corporation's ROI score.
Ranked Edwards Lifesciences Corporation ROI the Highest
Ranked Edwards Lifesciences Corporation ROI the Lowest
Edwards Lifesciences Corporation ROI Score by Gender
Female customers rated Edwards Lifesciences Corporation's ROI score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Edwards Lifesciences Corporation.
Male
3/5
Female
3.3/5
Edwards Lifesciences Corporation Pricing vs. Competitors
Compared to its competitors, Edwards Lifesciences Corporation's ROI score is rated right below Abbott.
| COMPANY | Pricing Score | |
|---|---|---|
| Medtronic | 3.9/5 |
| Abbott | 3.9/5 |
| Edwards Lifesciences Corporation | 3.7/5 |
Unlock Edwards Lifesciences Corporation ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Edwards Lifesciences Corporation ROI vs. Competitors data and gain insights into your customers today.
Edwards Lifesciences Corporation Customer Satisfaction (CSAT)
Edwards Lifesciences Corporation Customer Satisfaction (CSAT) Score
81 / 100
Edwards Lifesciences Corporation has an overall Customer Satisfaction score of 81 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
48%
Satisfied
33%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
4%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Edwards Lifesciences Corporation Customer Satisfaction vs. Competitors
Compared to its competitors, Edwards Lifesciences Corporation's Customer Satisfaction score is rated right above Abbott.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Edwards Lifesciences Corporation | 82% |
| Abbott | 76% |
| Medtronic | 72% |
Unlock Edwards Lifesciences Corporation Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Edwards Lifesciences Corporation Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Edwards Lifesciences Corporation Customer Service
3.7/5
Edwards Lifesciences Corporation has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Edwards Lifesciences Corporation's overall Customer Service score rated by its users and customers.
About Edwards Lifesciences Corporation's Customer Service
Address
Edwards Lifesciences Corp One Edwards Way, California City, CA 92614
Website
https://www.edwards.com/
Phone Number
+19492505070
Quick Insights into Edwards Lifesciences Corporation Customer Service
Edwards Lifesciences Corporation's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Edwards Lifesciences Corporation's Customer Service score.
Ranked Edwards Lifesciences Corporation Customer Service the Highest
Ranked Edwards Lifesciences Corporation Customer Service the Lowest
Edwards Lifesciences Corporation Customer Service Score by Gender
Female customers rated Edwards Lifesciences Corporation's Customer Service score 1.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Edwards Lifesciences Corporation.
Male
2.7/5
Female
4/5
Edwards Lifesciences Corporation Customer Service vs. Competitors
Compared to its competitors, Edwards Lifesciences Corporation's Customer Service score is rated right below Abbott.
| COMPANY | Customer Service Score | |
|---|---|---|
| Medtronic | 4/5 |
| Abbott | 3.9/5 |
| Edwards Lifesciences Corporation | 3.7/5 |
Unlock Edwards Lifesciences Corporation Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Edwards Lifesciences Corporation Customer Service vs. Competitors data and gain insights into your customers today.
Edwards Lifesciences Corporation as an Employer
4.1/5
Edwards Lifesciences Corporation has a 4.1/5 stars for its overall company culture rated by their employees
top
10%
CEO of Edwards Lifesciences Corporation
In the Top 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Edwards Lifesciences Corporation scored a 32 for Net Promoter Score and a 3 for Employee Net Promoter Score. NPS gauges how likely a customer of Edwards Lifesciences Corporation would recommend the brand to a friend. ENPS measures how likely Edwards Lifesciences Corporation employees would recommend working at Edwards Lifesciences Corporation to a friend.
Net Promoter Score
32
NPS Score
| 52% | Promoters |
|---|---|
| 28% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
3
eNPS Score
| 38% | Promoters |
|---|---|
| 27% | Passive |
| 35% | Detractors |
