100
NPS
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Egen Solutions
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About Egen Solutions' Brand
"Egen provides application development, technology consulting and staffing services." Among its major competitors, Egen Solutions is ranked in 1st place for NPS while Insight Global is 2nd, and BlueMetal is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Egen Solutions Ranking
- #1 / 4 of its competitors
Egen Solutions NPS
Egen Solutions's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Egen Solutions's customers would recommend using the product based on a scale of -100 to 100.
Egen Solutions Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Egen Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 100 | Jun 2023 | 100 |
How Other Brands Compare
Egen Solutions is ranked first for NPS among its competitors. Insight Global and BlueMetal come in second and third, with Shufflrr coming in at #4.
Egen Solutions |  Insight Global |  BlueMetal |  Shufflrr | |
| Global Ranking | #- | #582 | #- | #- |
| NPS | 100 | 37 | -100 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $3.37B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Egen Solutions NPS vs. Competitors
Compared to its competitors, Egen Solutions's NPS is rated right above Insight Global.
| COMPANY | NPS Score | |
|---|---|---|
| Egen Solutions | 100 |
| Insight Global | 37 |
| BlueMetal | -100 |
Egen Solutions Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Egen Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Egen Solutions Customer Loyalty vs. Competitors
Compared to its competitors, Egen Solutions's Customer Loyalty score is rated right above BlueMetal.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Egen Solutions | 100% |
| BlueMetal | 100% |
| Insight Global | 79% |
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Egen Solutions Product Quality
5/5
Egen Solutions has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Egen Solutions Product Information
Egen Solutions’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://egen.solutions/
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Egen Solutions Product Quality vs. Competitors
Compared to its competitors, Egen Solutions's Product Quality score is rated right above Insight Global.
| COMPANY | Product Quality Score | |
|---|---|---|
| Egen Solutions | 5/5 |
| Insight Global | 4.2/5 |
| BlueMetal | 4/5 |
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Egen Solutions Pricing
Egen Solutions ROI & Value For Money
5/5
Egen Solutions has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Egen Solutions Pricing vs. Competitors
Compared to its competitors, Egen Solutions's ROI score is rated right above BlueMetal.
| COMPANY | Pricing Score | |
|---|---|---|
| Egen Solutions | 5/5 |
| BlueMetal | 4.5/5 |
| Insight Global | 4.2/5 |
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Egen Solutions Customer Satisfaction (CSAT)
Egen Solutions Customer Satisfaction (CSAT) Score
100 / 100
Egen Solutions has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Egen Solutions Customer Satisfaction vs. Competitors
Compared to its competitors, Egen Solutions's Customer Satisfaction score is rated right above BlueMetal.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Egen Solutions | 100% |
| BlueMetal | 100% |
| Insight Global | 83% |
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Egen Solutions Customer Service
5/5
Egen Solutions has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Egen Solutions's Customer Service
Address
Naperville, IL
Website
https://egen.solutions/
Egen Solutions Customer Service vs. Competitors
Compared to its competitors, Egen Solutions's Customer Service score is rated right above Insight Global.
| COMPANY | Customer Service Score | |
|---|---|---|
| Egen Solutions | 5/5 |
| Insight Global | 4.2/5 |
| BlueMetal | 4/5 |
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Consumer vs. Employees
Egen Solutions scored a 100 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of Egen Solutions would recommend the brand to a friend. ENPS measures how likely Egen Solutions employees would recommend working at Egen Solutions to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
