-36
NPS
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El Paso Electric Company
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About El Paso Electric Company's Brand
El Paso Electric (EPE) first began serving its customers on August 30, 1901. Among its major competitors, El Paso Electric Company is ranked in 3rd place for NPS while Pinnacle West is 1st, and Peter Piper Pizza is 2nd.Their current market cap is $2.79B
Brand at a Glance
64%
Customer Loyalty
2.6/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
El Paso Electric Company Ranking
- #3 / 4 of its competitors
El Paso Electric Company NPS
El Paso Electric Company's Net Promoter Score (NPS) is a -36 with 24% Promoters, 16% Passives, and 60% Detractors. Net Promoter Score tracks whether El Paso Electric Company's customers would recommend using the product based on a scale of -100 to 100.
El Paso Electric Company Overall NPS
| 24% | Promoters |
|---|---|
| 16% | Passives |
| 60% | Detractors |
El Paso Electric Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 -46 | Mar 2023 | -46 |
Apr 2023 -36 | Apr 2023 | -36 |
Jun 2023 -33 | Jun 2023 | -33 |
Oct 2023 -25 | Oct 2023 | -25 |
Jan 2024 -18 | Jan 2024 | -18 |
Jul 2024 -23 | Jul 2024 | -23 |
Sep 2024 -26 | Sep 2024 | -26 |
Jan 2025 -30 | Jan 2025 | -30 |
Mar 2025 -24 | Mar 2025 | -24 |
Jun 2025 -27 | Jun 2025 | -27 |
Oct 2025 -33 | Oct 2025 | -33 |
Nov 2025 -36 | Nov 2025 | -36 |
How Other Brands Compare
El Paso Electric Company is ranked third for NPS among its competitors. Pinnacle West and Peter Piper Pizza come in first and second, with Atlantic Power Corporation coming in at #4. Among those competitors, it is the third most valued company behind Pinnacle West.
El Paso Electric Company |  Peter Piper Pizza |  Pinnacle West |  Atlantic Power Corporation | |
| Global Ranking | #- | #852 | #- | #- |
| NPS | -36 | -20 | 100 | - |
| Valuation Updated every 24 hours for public companies | $2.79B | - | $8.76B | $165.01M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
El Paso Electric Company NPS by Gender
Male customers rated El Paso Electric Company's NPS 40 points higher than Female customers.
Male
-60
El Paso Electric Company's NPS was rated -60 by Male customers on Comparably.
0%
Promoters
40%
Passives
60%
Detractors
Female
-100
El Paso Electric Company's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
El Paso Electric Company NPS by Ethnicity
El Paso Electric Company's NPS was rated -71 points by Hispanic or Latino customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Hispanic or Latino -71 | Hispanic or Latino | -71 |
El Paso Electric Company NPS by Usage
El Paso Electric Company's NPS was rated -87 points by customers who have used El Paso Electric Company's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -87 | Over 10 Years | -87 |
El Paso Electric Company NPS vs. Competitors
Compared to its competitors, El Paso Electric Company's NPS is rated right below Peter Piper Pizza.
| COMPANY | NPS Score | |
|---|---|---|
| Pinnacle West | 100 |
| Atlantic Power Corporation | N/A |
 | Energy Future Holdings | N/A |
| Peter Piper Pizza | -20 |
| El Paso Electric Company | -36 |
El Paso Electric Company Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of El Paso Electric Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
El Paso Electric Company Customer Loyalty Score by Gender
El Paso Electric Company's Customer Loyalty score was rated 64 by both Female and Male customers on Comparably.
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Male
64%
Yes
Female
64%
Yes
El Paso Electric Company Customer Loyalty Score by Ethnicity
El Paso Electric Company's Customer Loyalty score was rated 61% by Hispanic or Latino customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of El Paso Electric Company.
61
out of 100
Hispanic or Latino
El Paso Electric Company Customer Loyalty Score by Usage
El Paso Electric Company's Customer Loyalty score was rated 66% by customers who have used El Paso Electric Company's products/services for Over 10 Years.
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El Paso Electric Company Customer Loyalty Score by Industry
El Paso Electric Company's Customer Loyalty score was rated 70% by Tech industry customers.
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El Paso Electric Company Customer Loyalty vs. Competitors
Compared to its competitors, El Paso Electric Company's Customer Loyalty score is rated right above Atlantic Power Corporation, and is preceded by Peter Piper Pizza.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Pinnacle West | 100% |
| Peter Piper Pizza | 77% |
| El Paso Electric Company | 64% |
| Atlantic Power Corporation | N/A |
| Energy Future Holdings | N/A |
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El Paso Electric Company Product Quality
2.6/5
El Paso Electric Company has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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El Paso Electric Company Product Information
El Paso Electric Company’s product quality score is a 2.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated El Paso Electric Company's product the highest.
- Website
- http://epelectric.com
- Company Size
- 1,001-5,000 Employees
Quick Insights into El Paso Electric Company Product Quality
El Paso Electric Company's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked El Paso Electric Company Product Quality the Highest
Ranked El Paso Electric Company Product Quality the Lowest
El Paso Electric Company Product Quality Score by Gender
Male customers rated El Paso Electric Company's Product Quality score 1 stars higher than Female customers.
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Male
2.5/5
Female
1.5/5
El Paso Electric Company Product Quality Score by Ethnicity
El Paso Electric Company's Product Quality score was rated 2 stars by Hispanic or Latino customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Hispanic or Latino 2 | Hispanic or Latino | 2 |
El Paso Electric Company Product Quality Score by Usage
El Paso Electric Company's Product Quality score was rated 1.7 stars by customers who have used El Paso Electric Company's products/services for Over 10 Years.
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El Paso Electric Company Product Quality Score by Industry
El Paso Electric Company's Product Quality score was rated 2 stars by Tech industry customers.
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El Paso Electric Company Product Quality vs. Competitors
Compared to its competitors, El Paso Electric Company's Product Quality score is rated right above Peter Piper Pizza.
| COMPANY | Product Quality Score | |
|---|---|---|
| El Paso Electric Company | 2.6/5 |
| Peter Piper Pizza | 2.5/5 |
| Pinnacle West | 2.2/5 |
| Atlantic Power Corporation | N/A |
| Energy Future Holdings | N/A |
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El Paso Electric Company Pricing
El Paso Electric Company ROI & Value For Money
2.5/5
El Paso Electric Company has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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El Paso Electric Company Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into El Paso Electric Company ROI
El Paso Electric Company's ROI score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked El Paso Electric Company ROI the Highest
Ranked El Paso Electric Company ROI the Lowest
El Paso Electric Company ROI Score by Gender
Male customers rated El Paso Electric Company's ROI score 0.6 stars higher than Female customers.
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Male
2.1/5
Female
1.5/5
El Paso Electric Company ROI Score by Ethnicity
El Paso Electric Company's ROI score was rated 1.8 stars by Hispanic or Latino customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Hispanic or Latino 1.8 | Hispanic or Latino | 1.8 |
El Paso Electric Company ROI Score by Usage
El Paso Electric Company's ROI score was rated 1.5 stars by customers who have used El Paso Electric Company's products/services for Over 10 Years.
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El Paso Electric Company ROI Score by Industry
El Paso Electric Company's ROI score was rated 2.1 stars by Tech industry customers.
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El Paso Electric Company Pricing vs. Competitors
Compared to its competitors, El Paso Electric Company's ROI score is rated right above Pinnacle West.
| COMPANY | Pricing Score | |
|---|---|---|
| El Paso Electric Company | 2.5/5 |
| Pinnacle West | 2.5/5 |
| Peter Piper Pizza | 2.4/5 |
| Atlantic Power Corporation | N/A |
| Energy Future Holdings | N/A |
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El Paso Electric Company Customer Satisfaction (CSAT)
El Paso Electric Company Customer Satisfaction (CSAT) Score
50 / 100
El Paso Electric Company has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
6%
Very Dissatisfied
44%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into El Paso Electric Company Customer Satisfaction
El Paso Electric Company's Customer Satisfaction score was rated highest by Hispanic or Latino customers, and rated lowest by Female customers.
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Ranked El Paso Electric Company Customer Satisfaction the Highest
Ranked El Paso Electric Company Customer Satisfaction the Lowest
El Paso Electric Company Customer Satisfaction Score by Gender
Male customers rated El Paso Electric Company's Customer Satisfaction score 15 points higher than Female customers.
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40 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 40% |
25 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 75% |
El Paso Electric Company Customer Satisfaction Score by Ethnicity
CSAT according to Hispanic or Latino
El Paso Electric Company's Customer Satisfaction (CSAT) score was rated 50% according to Hispanic or Latino users and customers.
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50 / 100
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
El Paso Electric Company Customer Satisfaction Score by Usage
El Paso Electric Company's Customer Satisfaction score was rated 29 points by customers who have used El Paso Electric Company's products/services for Over 10 Years.
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El Paso Electric Company Customer Satisfaction Score by Industry
El Paso Electric Company's Customer Satisfaction score was rated 33 points by Tech industry customers.
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}El Paso Electric Company Customer Satisfaction vs. Competitors
Compared to its competitors, El Paso Electric Company's Customer Satisfaction score is rated right above Peter Piper Pizza, and is preceded by Pinnacle West.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Pinnacle West | 100% |
| El Paso Electric Company | 50% |
| Peter Piper Pizza | 31% |
| Atlantic Power Corporation | 0% |
| Energy Future Holdings | 0% |
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El Paso Electric Company Customer Service
2.5/5
El Paso Electric Company has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About El Paso Electric Company's Customer Service
Address
Stanton Tower LOC #112,, 100 North Stanton, El Paso, TX
Website
http://epelectric.com
Phone Number
9155434708
Quick Insights into El Paso Electric Company Customer Service
El Paso Electric Company's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked El Paso Electric Company Customer Service the Highest
Ranked El Paso Electric Company Customer Service the Lowest
El Paso Electric Company Customer Service Score by Gender
Male customers rated El Paso Electric Company's Customer Service score 0.5 stars higher than Female customers.
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Male
2/5
Female
1.5/5
El Paso Electric Company Customer Service Score by Ethnicity
El Paso Electric Company's Customer Service score was rated 1.8 stars by Hispanic or Latino customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of El Paso Electric Company.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Hispanic or Latino 1.8 | Hispanic or Latino | 1.8 |
El Paso Electric Company Customer Service Score by Usage
El Paso Electric Company's Customer Service score was rated 1.5 stars by customers who have used El Paso Electric Company's products/services for Over 10 Years.
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El Paso Electric Company Customer Service Score by Industry
El Paso Electric Company's Customer Service score was rated 1.8 stars by Tech industry customers.
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El Paso Electric Company Customer Service vs. Competitors
Compared to its competitors, El Paso Electric Company's Customer Service score is rated right above Atlantic Power Corporation, and is preceded by Peter Piper Pizza.
| COMPANY | Customer Service Score | |
|---|---|---|
| Pinnacle West | 5/5 |
| Peter Piper Pizza | 2.5/5 |
| El Paso Electric Company | 2.5/5 |
| Atlantic Power Corporation | N/A |
| Energy Future Holdings | N/A |
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El Paso Electric Company as an Employer
3.8/5
El Paso Electric Company has a 3.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
El Paso Electric Company scored a -36 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of El Paso Electric Company would recommend the brand to a friend. ENPS measures how likely El Paso Electric Company employees would recommend working at El Paso Electric Company to a friend.
Net Promoter Score
-36
NPS Score
| 24% | Promoters |
|---|---|
| 16% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 75% | Promoters |
|---|---|
| 17% | Passive |
| 8% | Detractors |
