34
NPS
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Elasticsearch
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About Elasticsearch's Brand
Among its major competitors, Elasticsearch is ranked in 2nd place for NPS while MongoDB, Inc. is 1st, and SPHINX is 3rd.
Brand at a Glance
55%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
Elasticsearch Ranking
- #2 / 3 of its competitors
Elasticsearch NPS
Elasticsearch's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Elasticsearch's customers would recommend using the product based on a scale of -100 to 100.
Elasticsearch Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Elasticsearch NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 100 | Aug 2021 | 100 |
Oct 2021 0 | Oct 2021 | 0 |
Dec 2023 33 | Dec 2023 | 33 |
How Other Brands Compare
Elasticsearch is ranked second for NPS among its competitors. MongoDB, Inc. and SPHINX come in first and third.
Elasticsearch |  MongoDB, Inc. |  SPHINX | |
| Global Ranking | #- | #538 | #- |
| NPS | 34 | 40 | - |
| Valuation Updated every 24 hours for public companies | - | $17.76B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Elasticsearch NPS vs. Competitors
Compared to its competitors, Elasticsearch's NPS is rated right below MongoDB, Inc..
| COMPANY | NPS Score | |
|---|---|---|
| MongoDB, Inc. | 40 |
| Elasticsearch | 34 |
Elasticsearch Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Elasticsearch users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Elasticsearch Customer Loyalty vs. Competitors
Compared to its competitors, Elasticsearch's Customer Loyalty score is rated right below MongoDB, Inc..
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| MongoDB, Inc. | 79% |
| Elasticsearch | 55% |
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Elasticsearch Product Quality
2.7/5
Elasticsearch has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Elasticsearch Product Information
Elasticsearch’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Elasticsearch Product Quality vs. Competitors
Compared to its competitors, Elasticsearch's Product Quality score is rated right below MongoDB, Inc..
| COMPANY | Product Quality Score | |
|---|---|---|
| MongoDB, Inc. | 3.9/5 |
| Elasticsearch | 2.7/5 |
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Elasticsearch Pricing
Elasticsearch ROI & Value For Money
2.7/5
Elasticsearch has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Elasticsearch Pricing vs. Competitors
Compared to its competitors, Elasticsearch's ROI score is rated right below MongoDB, Inc..
| COMPANY | Pricing Score | |
|---|---|---|
| MongoDB, Inc. | 3.9/5 |
| Elasticsearch | 2.7/5 |
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Elasticsearch Customer Satisfaction (CSAT)
Elasticsearch Customer Satisfaction (CSAT) Score
67 / 100
Elasticsearch has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Elasticsearch Customer Satisfaction vs. Competitors
Compared to its competitors, Elasticsearch's Customer Satisfaction score is rated right below MongoDB, Inc..
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| MongoDB, Inc. | 76% |
| Elasticsearch | 67% |
Unlock Elasticsearch Customer Satisfaction vs. Competitors Data
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Elasticsearch Customer Service
2.7/5
Elasticsearch has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Elasticsearch's overall Customer Service score rated by its users and customers.
Elasticsearch Customer Service vs. Competitors
Compared to its competitors, Elasticsearch's Customer Service score is rated right below MongoDB, Inc..
| COMPANY | Customer Service Score | |
|---|---|---|
| MongoDB, Inc. | 4.1/5 |
| Elasticsearch | 2.7/5 |
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Elasticsearch as an Employer
Consumer vs. Employees
Elasticsearch scored a 34 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Elasticsearch would recommend the brand to a friend. ENPS measures how likely Elasticsearch employees would recommend working at Elasticsearch to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
