31
NPS
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Electric Boat's
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About Electric Boat's' Brand
Electric Boat has established standards of excellence in the design, construction and lifecycle support of submarines for the U.S. Navy. Among its major competitors, Electric Boat's is ranked in 1st place for NPS while HP Inc. is 2nd, and Gas is 3rd.Their current valuation is $37.72B
Brand at a Glance
83%
Customer Loyalty
3.6/5
Product Quality
4.4/5
Pricing
4.4/5
Customer Service
Electric Boat's Ranking
- #1 / 3 of its competitors
Electric Boat's NPS
Electric Boat's's Net Promoter Score (NPS) is a 31 with 56% Promoters, 19% Passives, and 25% Detractors. Net Promoter Score tracks whether Electric Boat's's customers would recommend using the product based on a scale of -100 to 100.
Electric Boat's Overall NPS
| 56% | Promoters |
|---|---|
| 19% | Passives |
| 25% | Detractors |
Electric Boat's NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 75 | Jul 2022 | 75 |
Sep 2022 80 | Sep 2022 | 80 |
Nov 2022 49 | Nov 2022 | 49 |
Jan 2023 57 | Jan 2023 | 57 |
Feb 2023 50 | Feb 2023 | 50 |
Apr 2023 55 | Apr 2023 | 55 |
Jul 2023 60 | Jul 2023 | 60 |
Jan 2024 49 | Jan 2024 | 49 |
Apr 2024 54 | Apr 2024 | 54 |
Jun 2024 50 | Jun 2024 | 50 |
Nov 2024 40 | Nov 2024 | 40 |
Nov 2025 31 | Nov 2025 | 31 |
How Other Brands Compare
Electric Boat's is ranked first for NPS among its competitors. HP Inc. and Gas come in second and third. Among those competitors, it is the second most valued company behind HP Inc..
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Electric Boat's NPS vs. Competitors
Compared to its competitors, Electric Boat's's NPS is rated right above HP Inc..
| COMPANY | NPS Score | |
|---|---|---|
| Electric Boat's | 31 |
 | HP Inc. | 0 |
| Gas | N/A |
Electric Boat's Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Electric Boat's users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Electric Boat's Customer Loyalty vs. Competitors
Compared to its competitors, Electric Boat's's Customer Loyalty score is rated right above HP Inc..
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Electric Boat's | 83% |
| HP Inc. | 73% |
| Gas | N/A |
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Electric Boat's Product Quality
3.6/5
Electric Boat's has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Electric Boat's Product Information
Electric Boat's’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://gdeb.com
- Company Size
- 10,000+ Employees
Industry
Tech
Hardware and Devices
Electric Boat's Product Quality vs. Competitors
Compared to its competitors, Electric Boat's's Product Quality score is rated right above HP Inc..
| COMPANY | Product Quality Score | |
|---|---|---|
| Electric Boat's | 3.6/5 |
| HP Inc. | 3.2/5 |
| Gas | N/A |
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Electric Boat's Pricing
Electric Boat's ROI & Value For Money
4.4/5
Electric Boat's has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
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Electric Boat's Pricing vs. Competitors
Compared to its competitors, Electric Boat's's ROI score is rated right above HP Inc..
| COMPANY | Pricing Score | |
|---|---|---|
| Electric Boat's | 4.4/5 |
| HP Inc. | 3.1/5 |
| Gas | N/A |
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Electric Boat's Customer Satisfaction (CSAT)
Electric Boat's Customer Satisfaction (CSAT) Score
59 / 100
Electric Boat's has an overall Customer Satisfaction score of 59 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
42%
Satisfied
17%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
17%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Electric Boat's Customer Satisfaction vs. Competitors
Compared to its competitors, Electric Boat's's Customer Satisfaction score is rated right above HP Inc..
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Electric Boat's | 59% |
| HP Inc. | 53% |
| Gas | 0% |
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Electric Boat's Customer Service
4.4/5
Electric Boat's has an overall Customer Service score of 4.4 out of 5 stars rated by its users and customers.
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About Electric Boat's's Customer Service
Address
75 Eastern Point Road, Groton, MA 06340
Website
http://gdeb.com
Electric Boat's Customer Service vs. Competitors
Compared to its competitors, Electric Boat's's Customer Service score is rated right above HP Inc..
| COMPANY | Customer Service Score | |
|---|---|---|
| Electric Boat's | 4.4/5 |
| HP Inc. | 3/5 |
| Gas | N/A |
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Electric Boat's as an Employer
Consumer vs. Employees
Electric Boat's scored a 31 for Net Promoter Score and a -44 for Employee Net Promoter Score. NPS gauges how likely a customer of Electric Boat's would recommend the brand to a friend. ENPS measures how likely Electric Boat's employees would recommend working at Electric Boat's to a friend.
Net Promoter Score
31
NPS Score
| 56% | Promoters |
|---|---|
| 19% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-44
eNPS Score
| 18% | Promoters |
|---|---|
| 20% | Passive |
| 62% | Detractors |
