-50
NPS
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Enesco
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About Enesco's Brand
Enesco, LLC, is a global leader in the giftware and home and garden d cor industries. Among its major competitors, Enesco is ranked in 2nd place for NPS while Hallmark is 1st.
Brand at a Glance
68%
Customer Loyalty
3.2/5
Product Quality
3/5
Pricing
3/5
Customer Service
Enesco Ranking
- #2 / 2 of its competitors
Enesco NPS
Enesco's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether Enesco's customers would recommend using the product based on a scale of -100 to 100.
Enesco Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
Enesco NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 -100 | Dec 2021 | -100 |
Mar 2023 0 | Mar 2023 | 0 |
Oct 2023 -33 | Oct 2023 | -33 |
Dec 2023 -50 | Dec 2023 | -50 |
How Other Brands Compare
Enesco is ranked second for NPS among its competitors. Hallmark comes in first.
Enesco |  Hallmark | |
| Global Ranking | #- | #378 |
| NPS | -50 | 32 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $71.48M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Enesco Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Enesco users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Enesco Customer Loyalty vs. Competitors
Compared to its competitors, Enesco's Customer Loyalty score is rated right below Hallmark.
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Enesco Product Quality
3.2/5
Enesco has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Enesco Product Information
Enesco’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.enesco.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Media
Enesco Product Quality vs. Competitors
Compared to its competitors, Enesco's Product Quality score is rated right below Hallmark.
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Enesco Pricing
Enesco ROI & Value For Money
3/5
Enesco has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Enesco Pricing vs. Competitors
Compared to its competitors, Enesco's ROI score is rated right below Hallmark.
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Enesco Customer Satisfaction (CSAT)
Enesco Customer Satisfaction (CSAT) Score
66 / 100
Enesco has an overall Customer Satisfaction score of 66 rated by its users and customers.
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Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Enesco Customer Satisfaction vs. Competitors
Compared to its competitors, Enesco's Customer Satisfaction score is rated right below Hallmark.
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Enesco Customer Service
3/5
Enesco has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Enesco's Customer Service
Address
Itasca, IL United States of America
Website
http://www.enesco.com
Phone Number
630-875-5300
Enesco Customer Service vs. Competitors
Compared to its competitors, Enesco's Customer Service score is rated right below Hallmark.
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Enesco as an Employer
3.7/5
Enesco has a 3.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Enesco scored a -50 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Enesco would recommend the brand to a friend. ENPS measures how likely Enesco employees would recommend working at Enesco to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
