6
NPS
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Enshored
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About Enshored's Brand
Powerful outsourcing for disruptive start-ups. Enshored solves the challenges of fast-growing, disruptive start-ups by delivering tailored outsourcing solutions. We design, resource, and drive: + Customer care + Back office + Sales and Marketing + Content Moderation. We provide expert guidance for start-ups – from reactive service development to planned business expansion. Among its major competitors, Enshored is ranked in 3rd place for NPS while TaskUs is 1st, and SupportNinja is 2nd.
Brand at a Glance
73%
Customer Loyalty
3.4/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Enshored Ranking
- #3 / 3 of its competitors
Enshored NPS
Enshored's Net Promoter Score (NPS) is a 6 with 47% Promoters, 12% Passives, and 41% Detractors. Net Promoter Score tracks whether Enshored's customers would recommend using the product based on a scale of -100 to 100.
Enshored Overall NPS
| 47% | Promoters |
|---|---|
| 12% | Passives |
| 41% | Detractors |
Enshored NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 100 | Jun 2020 | 100 |
Jan 2021 0 | Jan 2021 | 0 |
Jun 2021 57 | Jun 2021 | 57 |
Jul 2021 37 | Jul 2021 | 37 |
Nov 2021 18 | Nov 2021 | 18 |
Apr 2022 9 | Apr 2022 | 9 |
Aug 2022 8 | Aug 2022 | 8 |
Dec 2022 6 | Dec 2022 | 6 |
Jun 2023 13 | Jun 2023 | 13 |
Mar 2024 6 | Mar 2024 | 6 |
How Other Brands Compare
Enshored is ranked third for NPS among its competitors. TaskUs and SupportNinja come in first and second.
Enshored |  TaskUs |  SupportNinja | |
| Global Ranking | #- | #859 | #- |
| NPS | 6 | 34 | 34 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $750.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Enshored NPS by Gender
Female customers rated Enshored's NPS 60 points higher than Male customers.
Male
40
Enshored's NPS was rated 40 by Male customers on Comparably.
60%
Promoters
20%
Passives
20%
Detractors
Female
100
Enshored's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Enshored NPS by Ethnicity
Enshored's NPS was rated 86 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 86 | Asian or Pacific Islander | 86 |
Enshored NPS vs. Competitors
Compared to its competitors, Enshored's NPS is rated right below SupportNinja.
| COMPANY | NPS Score | |
|---|---|---|
| TaskUs | 34 |
| SupportNinja | 34 |
| Enshored | 6 |
Enshored Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Enshored users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Enshored Customer Loyalty Score by Gender
Enshored's Customer Loyalty score was rated 64 by Male customers on Comparably.
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Male
64%
Yes
Female
N/A
Yes
Enshored Customer Loyalty Score by Ethnicity
Enshored's Customer Loyalty score was rated 82% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Enshored.
82
out of 100
Asian or Pacific Islander
Enshored Customer Loyalty Score by Industry
Enshored's Customer Loyalty score was rated 70% by Tech industry customers.
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Enshored Customer Loyalty vs. Competitors
Compared to its competitors, Enshored's Customer Loyalty score is rated right below TaskUs.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| SupportNinja | 100% |
| TaskUs | 85% |
| Enshored | 73% |
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Enshored Product Quality
3.4/5
Enshored has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Enshored Product Information
Enshored’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Enshored's product the highest.
- Website
- http://www.enshored.com
- Company Size
- 1,001-5,000 Employees
Industry
Outsourcing or Offshoring
Quick Insights into Enshored Product Quality
Enshored's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Enshored Product Quality the Highest
Ranked Enshored Product Quality the Lowest
Enshored Product Quality Score by Gender
Female customers rated Enshored's Product Quality score 0.7 stars higher than Male customers.
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Male
3.4/5
Female
4.1/5
Enshored Product Quality Score by Ethnicity
Enshored's Product Quality score was rated 3.8 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Enshored.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Enshored Product Quality Score by Industry
Enshored's Product Quality score was rated 4.1 stars by Tech industry customers.
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Enshored Product Quality vs. Competitors
Compared to its competitors, Enshored's Product Quality score is rated right below TaskUs.
| COMPANY | Product Quality Score | |
|---|---|---|
| SupportNinja | 5/5 |
| TaskUs | 4.1/5 |
| Enshored | 3.4/5 |
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Enshored Pricing
Enshored ROI & Value For Money
3.7/5
Enshored has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Enshored Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Enshored ROI
Enshored's ROI score was rated highest by Asian or Pacific Islander customers.
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Ranked Enshored ROI the Highest
Enshored ROI Score by Gender
Enshored's ROI score was rated 3.7 by Male customers on Comparably.
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Male
3.7/5
Female
N/A
Enshored ROI Score by Ethnicity
Enshored's ROI score was rated 4.3 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Enshored.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Enshored ROI Score by Industry
Enshored's ROI score was rated 4 stars by Tech industry customers.
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Enshored Pricing vs. Competitors
Compared to its competitors, Enshored's ROI score is rated right below TaskUs.
| COMPANY | Pricing Score | |
|---|---|---|
| SupportNinja | 5/5 |
| TaskUs | 4.2/5 |
| Enshored | 3.7/5 |
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Enshored Customer Satisfaction (CSAT)
Enshored Customer Satisfaction (CSAT) Score
38 / 100
Enshored has an overall Customer Satisfaction score of 38 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
13%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
13%
Very Dissatisfied
24%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Enshored Customer Satisfaction vs. Competitors
Compared to its competitors, Enshored's Customer Satisfaction score is rated right below TaskUs.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| SupportNinja | 67% |
| TaskUs | 61% |
| Enshored | 37% |
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Enshored Customer Service
3.7/5
Enshored has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Enshored's Customer Service
Address
3505 Long Beach Blvd Suite 1C, Long Beach, CA 90807
Website
http://www.enshored.com
Phone Number
(276) 888-3505
Enshored's Social Links
Quick Insights into Enshored Customer Service
Enshored's Customer Service score was rated highest by Asian or Pacific Islander customers.
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Ranked Enshored Customer Service the Highest
Enshored Customer Service Score by Gender
Enshored's Customer Service score was rated 3.9 by Male customers on Comparably.
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Male
3.9/5
Female
N/A
Enshored Customer Service Score by Ethnicity
Enshored's Customer Service score was rated 4.4 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Enshored.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4.4 | Asian or Pacific Islander | 4.4 |
Enshored Customer Service Score by Industry
Enshored's Customer Service score was rated 4.1 stars by Tech industry customers.
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Enshored Customer Service vs. Competitors
Compared to its competitors, Enshored's Customer Service score is rated right below TaskUs.
| COMPANY | Customer Service Score | |
|---|---|---|
| SupportNinja | 4.5/5 |
| TaskUs | 4/5 |
| Enshored | 3.7/5 |
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Enshored as an Employer
4.6/5
Enshored has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Enshored scored a 6 for Net Promoter Score and a 27 for Employee Net Promoter Score. NPS gauges how likely a customer of Enshored would recommend the brand to a friend. ENPS measures how likely Enshored employees would recommend working at Enshored to a friend.
Net Promoter Score
6
NPS Score
| 47% | Promoters |
|---|---|
| 12% | Passive |
| 41% | Detractors |
Employee Net Promoter Score
27
eNPS Score
| 48% | Promoters |
|---|---|
| 31% | Passive |
| 21% | Detractors |
