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NPS
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eShipping
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About eShipping's Brand
Among its major competitors, eShipping is ranked in 4th place for NPS while IBM is 1st, and Epicor Software is 2nd.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
eShipping Ranking
- #4 / 4 of its competitors
eShipping NPS
eShipping's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether eShipping's customers would recommend using the product based on a scale of -100 to 100.
eShipping Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
eShipping NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 -100 | Nov 2021 | -100 |
Aug 2024 0 | Aug 2024 | 0 |
How Other Brands Compare
eShipping is ranked #4 for NPS among its competitors. IBM and Epicor Software come in first and second, with Oracle coming in at third.
eShipping |  IBM |  Oracle |  Epicor Software | |
| Global Ranking | #- | #106 | #173 | #- |
| NPS | 0 | 26 | 11 | 17 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $119.05B | $207.07B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
eShipping NPS vs. Competitors
Compared to its competitors, eShipping's NPS is rated right below Oracle.
| COMPANY | NPS Score | |
|---|---|---|
| IBM | 26 |
| Epicor Software | 17 |
| Oracle | 11 |
| eShipping | 0 |
eShipping Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of eShipping users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
eShipping Customer Loyalty vs. Competitors
Compared to its competitors, eShipping's Customer Loyalty score is rated right above IBM.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| eShipping | 100% |
| IBM | 79% |
| Epicor Software | 77% |
| Oracle | 72% |
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eShipping Product Quality
1.5/5
eShipping has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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eShipping Product Information
eShipping’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.eshipping.biz/
- Company Size
- 201-500 Employees
Industry
Business Services
Consumer Services
Productivity
SaaS
Small Business Services
Travel
eShipping Product Quality vs. Competitors
Compared to its competitors, eShipping's Product Quality score is rated right below Oracle.
| COMPANY | Product Quality Score | |
|---|---|---|
| Epicor Software | 3.9/5 |
| IBM | 3.8/5 |
| Oracle | 3.7/5 |
| eShipping | 1.5/5 |
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eShipping Pricing
eShipping ROI & Value For Money
2.7/5
eShipping has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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eShipping Pricing vs. Competitors
Compared to its competitors, eShipping's ROI score is rated right below Epicor Software.
| COMPANY | Pricing Score | |
|---|---|---|
| IBM | 3.8/5 |
| Oracle | 3.7/5 |
| Epicor Software | 3.6/5 |
| eShipping | 2.7/5 |
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eShipping Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
eShipping Customer Satisfaction vs. Competitors
Compared to its competitors, eShipping's Customer Satisfaction score is rated right below Oracle.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Epicor Software | 82% |
| IBM | 76% |
| Oracle | 67% |
| eShipping | 0% |
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eShipping Customer Service
2.7/5
eShipping has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About eShipping's Customer Service
Website
http://www.eshipping.biz/
eShipping Customer Service vs. Competitors
Compared to its competitors, eShipping's Customer Service score is rated right below Oracle.
| COMPANY | Customer Service Score | |
|---|---|---|
| IBM | 3.9/5 |
| Epicor Software | 3.9/5 |
| Oracle | 3.6/5 |
| eShipping | 2.7/5 |
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VS
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eShipping as an Employer
Consumer vs. Employees
eShipping scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of eShipping would recommend the brand to a friend. ENPS measures how likely eShipping employees would recommend working at eShipping to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
