100
NPS
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eTouch Systems
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About eTouch Systems' Brand
eTouch Systems is a technology services company that specializes in Digital Web Engineering. Among its major competitors, eTouch Systems is ranked in 1st place for NPS while Wipro Limited is 2nd.Their current valuation is $1.74B
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
eTouch Systems Ranking
- #1 / 2 of its competitors
eTouch Systems NPS
eTouch Systems's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether eTouch Systems's customers would recommend using the product based on a scale of -100 to 100.
eTouch Systems Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
eTouch Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 100 | Feb 2024 | 100 |
How Other Brands Compare
eTouch Systems is ranked first for NPS among its competitors. Wipro Limited comes in second. Among those competitors, it is the second most valued company behind Wipro Limited.
eTouch Systems |  Wipro Limited | |
| Global Ranking | #- | #726 |
| NPS | 100 | 28 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral |
| Valuation Updated every 24 hours for public companies | $1.74B | $16.33B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
eTouch Systems NPS vs. Competitors
Compared to its competitors, eTouch Systems's NPS is rated right above Wipro Limited.
| COMPANY | NPS Score | |
|---|---|---|
| eTouch Systems | 100 |
| Wipro Limited | 28 |
eTouch Systems Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of eTouch Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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eTouch Systems Customer Loyalty vs. Competitors
Compared to its competitors, eTouch Systems's Customer Loyalty score is rated right above Wipro Limited.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| eTouch Systems | 100% |
| Wipro Limited | 85% |
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eTouch Systems Product Quality
4/5
eTouch Systems has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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eTouch Systems Product Information
eTouch Systems’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.etouch.net/
- Company Size
- 501-1,000 Employees
Industry
Tech
Information Technology and Services
SaaS
eTouch Systems Product Quality vs. Competitors
Compared to its competitors, eTouch Systems's Product Quality score is rated right above Wipro Limited.
| COMPANY | Product Quality Score | |
|---|---|---|
| eTouch Systems | 4/5 |
| Wipro Limited | 3.9/5 |
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eTouch Systems Pricing
eTouch Systems ROI & Value For Money
2.5/5
eTouch Systems has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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eTouch Systems Pricing vs. Competitors
Compared to its competitors, eTouch Systems's ROI score is rated right below Wipro Limited.
| COMPANY | Pricing Score | |
|---|---|---|
| Wipro Limited | 3.8/5 |
| eTouch Systems | 2.5/5 |
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eTouch Systems Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
eTouch Systems Customer Satisfaction vs. Competitors
Compared to its competitors, eTouch Systems's Customer Satisfaction score is rated right below Wipro Limited.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Wipro Limited | 83% |
| eTouch Systems | 0% |
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eTouch Systems Customer Service
2.5/5
eTouch Systems has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About eTouch Systems's Customer Service
Address
6627 Dumbarton Circle, Fremont, CA 94555
Website
http://www.etouch.net/
eTouch Systems Customer Service vs. Competitors
Compared to its competitors, eTouch Systems's Customer Service score is rated right below Wipro Limited.
| COMPANY | Customer Service Score | |
|---|---|---|
| Wipro Limited | 4/5 |
| eTouch Systems | 2.5/5 |
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eTouch Systems as an Employer
3.8/5
eTouch Systems has a 3.8/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
eTouch Systems scored a 100 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of eTouch Systems would recommend the brand to a friend. ENPS measures how likely eTouch Systems employees would recommend working at eTouch Systems to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
