-100
NPS
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Eved
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About Eved's Brand
Eved is an event commerce company built by event experts for event experts. Among its major competitors, Eved is ranked in 2nd place for NPS while Casper is 1st, and SignUp4 is 3rd.Their current valuation is $80.00M
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Eved Ranking
- #2 / 3 of its competitors
Eved NPS
Eved's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Eved's customers would recommend using the product based on a scale of -100 to 100.
Eved Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Eved NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 -100 | Jun 2023 | -100 |
How Other Brands Compare
Eved is ranked second for NPS among its competitors. Casper and SignUp4 come in first and third. Among those competitors, it is the second most valued company behind Casper.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Eved Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Eved users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Eved Customer Loyalty vs. Competitors
Compared to its competitors, Eved's Customer Loyalty score is rated right below Casper.
Unlock Eved Customer Loyalty vs. Competitors Data
VS
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Eved Product Quality
1.5/5
Eved has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Eved Product Information
Eved’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.eved.com
- Company Size
- 11-50 Employees
Industry
Tech
Business Services
Enterprise
FinTech
Media
Small Business Services
Social
Sports & Entertainment
Travel
Eved Product Quality vs. Competitors
Compared to its competitors, Eved's Product Quality score is rated right below Casper.
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VS
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Eved Pricing
Eved ROI & Value For Money
1.5/5
Eved has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Eved Pricing vs. Competitors
Compared to its competitors, Eved's ROI score is rated right below Casper.
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VS
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Eved Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Eved Customer Satisfaction vs. Competitors
Compared to its competitors, Eved's Customer Satisfaction score is rated right below Casper.
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VS
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Eved Customer Service
1.5/5
Eved has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Eved's Customer Service
Address
205 W. Randolph Street, Suite 550, Chicago, IL 60606
Website
http://www.eved.com
Phone Number
(312)902-3833
Eved Customer Service vs. Competitors
Compared to its competitors, Eved's Customer Service score is rated right below Casper.
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VS
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Eved as an Employer
2.6/5
Eved has a 2.6/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Eved scored a -100 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Eved would recommend the brand to a friend. ENPS measures how likely Eved employees would recommend working at Eved to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
