-34
NPS
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Everett Clinic
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About Everett Clinic's Brand
The Everett Clinic provides health care services in USA. Among its major competitors, Everett Clinic is ranked in 2nd place for NPS while DaVita is 1st.
Brand at a Glance
68%
Customer Loyalty
3.1/5
Product Quality
3.1/5
Pricing
2.8/5
Customer Service
Everett Clinic Ranking
- #2 / 2 of its competitors
Everett Clinic NPS
Everett Clinic's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Everett Clinic's customers would recommend using the product based on a scale of -100 to 100.
Everett Clinic Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Everett Clinic NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
Nov 2023 0 | Nov 2023 | 0 |
Nov 2024 -33 | Nov 2024 | -33 |
How Other Brands Compare
Everett Clinic is ranked second for NPS among its competitors. DaVita comes in first.
Everett Clinic |  DaVita | |
| Global Ranking | #- | #661 |
| NPS | -34 | -26 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $11.17B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Everett Clinic NPS vs. Competitors
Compared to its competitors, Everett Clinic's NPS is rated right below DaVita.
| COMPANY | NPS Score | |
|---|---|---|
| DaVita | -26 |
| Everett Clinic | -34 |
Everett Clinic Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Everett Clinic users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Everett Clinic Customer Loyalty vs. Competitors
Compared to its competitors, Everett Clinic's Customer Loyalty score is rated right below DaVita.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| DaVita | 73% |
| Everett Clinic | 68% |
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Everett Clinic Product Quality
3.1/5
Everett Clinic has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Everett Clinic Product Information
Everett Clinic’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://everettclinic.com/
- Company Size
- 10,000+ Employees
Industry
Healthcare
Everett Clinic Product Quality vs. Competitors
Compared to its competitors, Everett Clinic's Product Quality score is rated right above DaVita.
| COMPANY | Product Quality Score | |
|---|---|---|
| Everett Clinic | 3.1/5 |
| DaVita | 3/5 |
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Everett Clinic Pricing
Everett Clinic ROI & Value For Money
3.1/5
Everett Clinic has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Everett Clinic Pricing vs. Competitors
Compared to its competitors, Everett Clinic's ROI score is rated right above DaVita.
| COMPANY | Pricing Score | |
|---|---|---|
| Everett Clinic | 3.1/5 |
| DaVita | 2.8/5 |
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Everett Clinic Customer Satisfaction (CSAT)
Everett Clinic Customer Satisfaction (CSAT) Score
33 / 100
Everett Clinic has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
34%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Everett Clinic Customer Satisfaction vs. Competitors
Compared to its competitors, Everett Clinic's Customer Satisfaction score is rated right below DaVita.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| DaVita | 47% |
| Everett Clinic | 33% |
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Everett Clinic Customer Service
2.8/5
Everett Clinic has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Everett Clinic's Customer Service
Address
Everett, WA
Website
http://everettclinic.com/
Everett Clinic Customer Service vs. Competitors
Compared to its competitors, Everett Clinic's Customer Service score is rated right below DaVita.
| COMPANY | Customer Service Score | |
|---|---|---|
| DaVita | 3/5 |
| Everett Clinic | 2.8/5 |
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Everett Clinic as an Employer
3.5/5
Everett Clinic has a 3.5/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Everett Clinic scored a -34 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of Everett Clinic would recommend the brand to a friend. ENPS measures how likely Everett Clinic employees would recommend working at Everett Clinic to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 25% | Promoters |
|---|---|
| 17% | Passive |
| 58% | Detractors |
