-28
NPS
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EverlyWell
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About EverlyWell's Brand
We make home health testing easy & convenient with dummy-proof instructions, an intuitive results platform, and physician-reviewed?results & insights. Among its major competitors, EverlyWell is ranked in 2nd place for NPS while 23andMe is 1st, and Arivale is 3rd.Their current valuation is $150.00M
Brand at a Glance
56%
Customer Loyalty
2.6/5
Product Quality
2.4/5
Pricing
2.5/5
Customer Service
EverlyWell Ranking
- #2 / 4 of its competitors
EverlyWell NPS
EverlyWell's Net Promoter Score (NPS) is a -28 with 30% Promoters, 12% Passives, and 58% Detractors. Net Promoter Score tracks whether EverlyWell's customers would recommend using the product based on a scale of -100 to 100.
EverlyWell Overall NPS
| 30% | Promoters |
|---|---|
| 12% | Passives |
| 58% | Detractors |
EverlyWell NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 -30 | Jun 2022 | -30 |
Jul 2022 -34 | Jul 2022 | -34 |
Oct 2022 -37 | Oct 2022 | -37 |
Nov 2022 -37 | Nov 2022 | -37 |
May 2023 -29 | May 2023 | -29 |
Jun 2023 -28 | Jun 2023 | -28 |
Jul 2023 -28 | Jul 2023 | -28 |
Aug 2023 -30 | Aug 2023 | -30 |
Feb 2024 -30 | Feb 2024 | -30 |
Mar 2024 -29 | Mar 2024 | -29 |
Sep 2024 -27 | Sep 2024 | -27 |
Jan 2025 -27 | Jan 2025 | -27 |
How Other Brands Compare
EverlyWell is ranked second for NPS among its competitors. 23andMe and Arivale come in first and third, with Theranos coming in at #4. Among those competitors, it is the second most valued company behind 23andMe.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
EverlyWell NPS by Gender
Male customers rated EverlyWell's NPS 22 points higher than Female customers.
Male
-28
EverlyWell's NPS was rated -28 by Male customers on Comparably.
29%
Promoters
14%
Passives
57%
Detractors
Female
-50
EverlyWell's NPS was rated -50 by Female customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
EverlyWell NPS by Ethnicity
EverlyWell's NPS was rated -42 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -42 | Caucasian | -42 |
EverlyWell NPS by Usage
EverlyWell's NPS was rated -38 points by customers who have used EverlyWell's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -38 | Less than 1 Year | -38 |
EverlyWell NPS vs. Competitors
Compared to its competitors, EverlyWell's NPS is rated right below Theranos.
| COMPANY | NPS Score | |
|---|---|---|
 | 23andMe | 12 |
 | Theranos | N/A |
| EverlyWell | -28 |
EverlyWell Customer Reviews
Out of the 4 EverlyWell customer reviews 1 was positive and 3 were constructive. EverlyWell customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
EverlyWell Customer Loyalty
56%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
56% of EverlyWell users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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EverlyWell Customer Loyalty Score by Gender
Male customers rated EverlyWell's Customer Loyalty score 17% higher than Female customers.
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Male
61%
Yes
Female
44%
Yes
EverlyWell Customer Loyalty Score by Ethnicity
EverlyWell's Customer Loyalty score was rated 36% by Caucasian customers on Comparably.
% who answered "Yes"
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36
out of 100
Caucasian
EverlyWell Customer Loyalty Score by Usage
EverlyWell's Customer Loyalty score was rated 44% by customers who have used EverlyWell's products/services for Less than 1 Year.
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EverlyWell Customer Loyalty Score by Industry
EverlyWell's Customer Loyalty score was rated 82% by Tech industry customers.
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EverlyWell Customer Loyalty vs. Competitors
Compared to its competitors, EverlyWell's Customer Loyalty score is rated right above Theranos, and is preceded by 23andMe.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| 23andMe | 65% |
| EverlyWell | 56% |
| Theranos | N/A |
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EverlyWell Product Quality
2.6/5
EverlyWell has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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EverlyWell Product Information
EverlyWell’s product quality score is a 2.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated EverlyWell's product the highest.
- Website
- https://www.everlywell.com/
- Company Size
- 11-50 Employees
Industry
Healthcare
Quick Insights into EverlyWell Product Quality
EverlyWell's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by Female customers.
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Ranked EverlyWell Product Quality the Highest
Ranked EverlyWell Product Quality the Lowest
EverlyWell Product Quality Score by Gender
Male customers rated EverlyWell's Product Quality score 0.5 stars higher than Female customers.
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Male
2.4/5
Female
1.9/5
EverlyWell Product Quality Score by Ethnicity
EverlyWell's Product Quality score was rated 2.3 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
EverlyWell Product Quality Score by Usage
EverlyWell's Product Quality score was rated 2 stars by customers who have used EverlyWell's products/services for Less than 1 Year.
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EverlyWell Product Quality Score by Industry
EverlyWell's Product Quality score was rated 4.1 stars by Tech industry customers.
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EverlyWell Product Quality vs. Competitors
Compared to its competitors, EverlyWell's Product Quality score is rated right above Theranos, and is preceded by 23andMe.
| COMPANY | Product Quality Score | |
|---|---|---|
| 23andMe | 3.7/5 |
| EverlyWell | 2.6/5 |
| Theranos | N/A |
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EverlyWell Pricing
EverlyWell ROI & Value For Money
2.4/5
EverlyWell has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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EverlyWell Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into EverlyWell ROI
EverlyWell's ROI score was rated highest by customers from the Tech industry, and rated lowest by Female customers.
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Ranked EverlyWell ROI the Highest
Ranked EverlyWell ROI the Lowest
EverlyWell ROI Score by Gender
Male customers rated EverlyWell's ROI score 0.8 stars higher than Female customers.
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Male
2.3/5
Female
1.5/5
EverlyWell ROI Score by Ethnicity
EverlyWell's ROI score was rated 2 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
EverlyWell ROI Score by Usage
EverlyWell's ROI score was rated 1.9 stars by customers who have used EverlyWell's products/services for Less than 1 Year.
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EverlyWell ROI Score by Industry
EverlyWell's ROI score was rated 3.7 stars by Tech industry customers.
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EverlyWell Pricing vs. Competitors
Compared to its competitors, EverlyWell's ROI score is rated right above Theranos, and is preceded by 23andMe.
| COMPANY | Pricing Score | |
|---|---|---|
| 23andMe | 3.3/5 |
| EverlyWell | 2.4/5 |
| Theranos | N/A |
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EverlyWell Customer Satisfaction (CSAT)
EverlyWell Customer Satisfaction (CSAT) Score
28 / 100
EverlyWell has an overall Customer Satisfaction score of 28 rated by its users and customers.
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Very Satisfied
20%
Satisfied
8%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
8%
Very Dissatisfied
44%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into EverlyWell Customer Satisfaction
EverlyWell's Customer Satisfaction score was rated highest by Female customers.
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Ranked EverlyWell Customer Satisfaction the Highest
EverlyWell Customer Satisfaction Score by Gender
EverlyWell's Customer Satisfaction score was rated 34 by Female customers on Comparably.
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34 / 100
FemaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 16% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
EverlyWell Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
EverlyWell's Customer Satisfaction (CSAT) score was rated 29% according to Caucasian users and customers.
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29 / 100
Very Satisfied
29%
Satisfied
0%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
14%
Very Dissatisfied
43%
EverlyWell Customer Satisfaction Score by Usage
EverlyWell's Customer Satisfaction score was rated 28 points by customers who have used EverlyWell's products/services for Less than 1 Year.
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EverlyWell Customer Satisfaction vs. Competitors
Compared to its competitors, EverlyWell's Customer Satisfaction score is rated right above Theranos, and is preceded by 23andMe.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| 23andMe | 60% |
| EverlyWell | 28% |
| Theranos | 0% |
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EverlyWell Customer Service
2.5/5
EverlyWell has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About EverlyWell's Customer Service
Address
800 West Cesar Chavez St., Austin, TX 78701
Website
https://www.everlywell.com/
Phone Number
(512) 309-5588
Quick Insights into EverlyWell Customer Service
EverlyWell's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by Female customers.
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Ranked EverlyWell Customer Service the Highest
Ranked EverlyWell Customer Service the Lowest
EverlyWell Customer Service Score by Gender
Male customers rated EverlyWell's Customer Service score 0.3 stars higher than Female customers.
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Male
2.1/5
Female
1.8/5
EverlyWell Customer Service Score by Ethnicity
EverlyWell's Customer Service score was rated 2 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
EverlyWell Customer Service Score by Usage
EverlyWell's Customer Service score was rated 1.9 stars by customers who have used EverlyWell's products/services for Less than 1 Year.
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EverlyWell Customer Service Score by Industry
EverlyWell's Customer Service score was rated 3.6 stars by Tech industry customers.
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EverlyWell Customer Service vs. Competitors
Compared to its competitors, EverlyWell's Customer Service score is rated right above Theranos, and is preceded by 23andMe.
| COMPANY | Customer Service Score | |
|---|---|---|
| 23andMe | 3.3/5 |
| EverlyWell | 2.5/5 |
| Theranos | N/A |
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EverlyWell as an Employer
2.8/5
EverlyWell has a 2.8/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
EverlyWell scored a -28 for Net Promoter Score and a -45 for Employee Net Promoter Score. NPS gauges how likely a customer of EverlyWell would recommend the brand to a friend. ENPS measures how likely EverlyWell employees would recommend working at EverlyWell to a friend.
Net Promoter Score
-28
NPS Score
| 30% | Promoters |
|---|---|
| 12% | Passive |
| 58% | Detractors |
Employee Net Promoter Score
-45
eNPS Score
| 20% | Promoters |
|---|---|
| 15% | Passive |
| 65% | Detractors |
