-27
NPS
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Evite
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About Evite's Brand
For 20 years, Evite has been the world's leading digital platform for bringing people together. Among its major competitors, Evite is ranked in 3rd place for NPS while Eventbrite is 1st, and Paperless Post is 2nd.
Brand at a Glance
67%
Customer Loyalty
2.9/5
Product Quality
3/5
Pricing
2.7/5
Customer Service
Evite Ranking
- #3 / 4 of its competitors
Evite NPS
Evite's Net Promoter Score (NPS) is a -27 with 28% Promoters, 17% Passives, and 55% Detractors. Net Promoter Score tracks whether Evite's customers would recommend using the product based on a scale of -100 to 100.
Evite Overall NPS
| 28% | Promoters |
|---|---|
| 17% | Passives |
| 55% | Detractors |
Evite NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2024 -27 | Nov 2024 | -27 |
Dec 2024 -28 | Dec 2024 | -28 |
Jan 2025 -27 | Jan 2025 | -27 |
Feb 2025 -27 | Feb 2025 | -27 |
Mar 2025 -27 | Mar 2025 | -27 |
Apr 2025 -27 | Apr 2025 | -27 |
May 2025 -28 | May 2025 | -28 |
Jun 2025 -29 | Jun 2025 | -29 |
Jul 2025 -28 | Jul 2025 | -28 |
Sep 2025 -28 | Sep 2025 | -28 |
Oct 2025 -28 | Oct 2025 | -28 |
Dec 2025 -28 | Dec 2025 | -28 |
How Other Brands Compare
Evite is ranked third for NPS among its competitors. Eventbrite and Paperless Post come in first and second, with Cocodot coming in at #4.
Evite |  Eventbrite |  Paperless Post |  Cocodot | |
| Global Ranking | #- | #376 | #- | #- |
| NPS | -27 | 33 | -6 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $597.50M | $125.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Evite NPS by Gender
Female customers rated Evite's NPS 1 points higher than Male customers.
Male
-55
Evite's NPS was rated -55 by Male customers on Comparably.
20%
Promoters
5%
Passives
75%
Detractors
Female
-54
Evite's NPS was rated -54 by Female customers on Comparably.
14%
Promoters
18%
Passives
68%
Detractors
Evite NPS by Ethnicity
Evite's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -55 | Caucasian | -55 |
Hispanic or Latino 0 | Hispanic or Latino | 0 |
African American/Black -1 | African American/Black | -1 |
Asian or Pacific Islander -60 | Asian or Pacific Islander | -60 |
Other -93 | Other | -93 |
Evite NPS by Age
Evite's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
Evite NPS by Usage
Evite's NPS was rated the highest by customers who have used Evite's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -67 | Less than 1 Year | -67 |
2 to 5 Years -52 | 2 to 5 Years | -52 |
5 to 10 Years -42 | 5 to 10 Years | -42 |
Over 10 Years -63 | Over 10 Years | -63 |
Evite NPS vs. Competitors
Compared to its competitors, Evite's NPS is rated right below Paperless Post.
| COMPANY | NPS Score | |
|---|---|---|
| Eventbrite | 33 |
| Cocodot | N/A |
| Paperless Post | -6 |
| Evite | -27 |
Evite Customer Reviews
Out of the 26 Evite customer reviews 11 were positive and 15 were constructive. Evite customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Evite Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of Evite users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Evite Customer Loyalty Score by Gender
Female customers rated Evite's Customer Loyalty score 4% higher than Male customers.
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Male
60%
Yes
Female
64%
Yes
Evite Customer Loyalty Score by Ethnicity
Evite's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Evite.
61
out of 100
Caucasian
82
out of 100
Hispanic or Latino
89
out of 100
African American/Black
46
out of 100
Asian or Pacific Islander
52
out of 100
Other
Evite Customer Loyalty Score by Age
Evite's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 64% | 31-35 | 64% |
41-45 70% | 41-45 | 70% |
46-50 73% | 46-50 | 73% |
51-55 67% | 51-55 | 67% |
56-60 85% | 56-60 | 85% |
61-65 59% | 61-65 | 59% |
66+ 42% | 66+ | 42% |
Evite Customer Loyalty Score by Usage
Evite's Customer Loyalty score was rated the highest by customers who have used Evite's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Evite Customer Loyalty Score by Industry
Evite's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Evite Customer Loyalty vs. Competitors
Compared to its competitors, Evite's Customer Loyalty score is rated right above Eventbrite.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Evite | 67% |
| Eventbrite | 59% |
| Paperless Post | 55% |
| Cocodot | N/A |
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Evite Product Quality
2.9/5
Evite has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Evite Product Information
Evite’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Evite's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Evite the lowest at 2.4.
- Website
- http://www.evite.com
- Company Size
- 51-200 Employees
Industry
Tech
Content
Media
Social
Quick Insights into Evite Product Quality
Evite's Product Quality score was rated highest by customers from the Accounting industry, and rated lowest by customers ages 41-45.
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Ranked Evite Product Quality the Highest
Ranked Evite Product Quality the Lowest
Evite Product Quality Score by Gender
Evite's Product Quality score was rated 2.7 by both Female and Male customers on Comparably.
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Male
2.7/5
Female
2.7/5
Evite Product Quality Score by Ethnicity
Evite's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Hispanic or Latino 3 | Hispanic or Latino | 3 |
African American/Black 3.4 | African American/Black | 3.4 |
Asian or Pacific Islander 3.2 | Asian or Pacific Islander | 3.2 |
Other 2.2 | Other | 2.2 |
Evite Product Quality Score by Age
Evite's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 41-45.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.8 | 31-35 | 2.8 |
41-45 2 | 41-45 | 2 |
46-50 2.7 | 46-50 | 2.7 |
51-55 2.7 | 51-55 | 2.7 |
56-60 3.2 | 56-60 | 3.2 |
61-65 2.7 | 61-65 | 2.7 |
66+ 2.9 | 66+ | 2.9 |
Evite Product Quality Score by Usage
Evite's Product Quality score was rated the highest by customers who have used Evite's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Evite Product Quality Score by Industry
Evite's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Evite Product Quality vs. Competitors
Compared to its competitors, Evite's Product Quality score is rated right above Cocodot, and is preceded by Paperless Post.
| COMPANY | Product Quality Score | |
|---|---|---|
| Eventbrite | 3.6/5 |
| Paperless Post | 3.4/5 |
| Evite | 2.9/5 |
| Cocodot | N/A |
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Evite Pricing
Evite ROI & Value For Money
3/5
Evite has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Evite Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Evite.
Quick Insights into Evite ROI
Evite's ROI score was rated highest by African American/Black customers, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Evite ROI the Highest
Ranked Evite ROI the Lowest
Evite ROI Score by Gender
Male customers rated Evite's ROI score 0.2 stars higher than Female customers.
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Male
2.9/5
Female
2.7/5
Evite ROI Score by Ethnicity
Evite's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Hispanic or Latino 3.2 | Hispanic or Latino | 3.2 |
African American/Black 3.4 | African American/Black | 3.4 |
Asian or Pacific Islander 2.9 | Asian or Pacific Islander | 2.9 |
Other 2.2 | Other | 2.2 |
Evite ROI Score by Age
Evite's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.2 | 31-35 | 3.2 |
41-45 2.4 | 41-45 | 2.4 |
46-50 2.7 | 46-50 | 2.7 |
51-55 2.6 | 51-55 | 2.6 |
56-60 2.9 | 56-60 | 2.9 |
61-65 2.6 | 61-65 | 2.6 |
66+ 2.9 | 66+ | 2.9 |
Evite ROI Score by Usage
Evite's ROI score was rated the highest by customers who have used Evite's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Evite ROI Score by Industry
Evite's ROI score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Evite Pricing vs. Competitors
Compared to its competitors, Evite's ROI score is rated right above Cocodot, and is preceded by Paperless Post.
| COMPANY | Pricing Score | |
|---|---|---|
| Eventbrite | 3.5/5 |
| Paperless Post | 3.2/5 |
| Evite | 3/5 |
| Cocodot | N/A |
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Evite Customer Satisfaction (CSAT)
Evite Customer Satisfaction (CSAT) Score
40 / 100
Evite has an overall Customer Satisfaction score of 40 rated by its users and customers.
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Very Satisfied
13%
Satisfied
27%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
27%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Evite Customer Satisfaction
Evite's Customer Satisfaction score was rated highest by African American/Black customers, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Evite Customer Satisfaction the Highest
Ranked Evite Customer Satisfaction the Lowest
Evite Customer Satisfaction Score by Gender
Female customers rated Evite's Customer Satisfaction score 4 points higher than Male customers.
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30 / 100
MaleVery Satisfied | 10% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 40% | |
Very Dissatisfied | 20% |
34 / 100
FemaleVery Satisfied | 8% | |
|---|---|---|
Satisfied | 26% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 43% | |
Very Dissatisfied | 13% |
Evite Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Evite's Customer Satisfaction (CSAT) score was rated 28% according to Caucasian users and customers.
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28 / 100
Very Satisfied
4%
Satisfied
24%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
46%
Very Dissatisfied
16%
CSAT according to African American/Black
Evite's Customer Satisfaction (CSAT) score was rated 62% according to African American/Black users and customers.
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62 / 100
Very Satisfied
37%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
38%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Evite's Customer Satisfaction (CSAT) score was rated 40% according to Asian or Pacific Islander users and customers.
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40 / 100
Very Satisfied
0%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
20%
CSAT according to Other
Evite's Customer Satisfaction (CSAT) score was rated 20% according to Other users and customers.
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20 / 100
Very Satisfied
0%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
40%
Very Dissatisfied
20%
Evite Customer Satisfaction Score by Age
Evite's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 20% | |||||||||||||||
| 46-50 | 50% | |||||||||||||||
| 51-55 | 26% | |||||||||||||||
| 56-60 | 42% | |||||||||||||||
| 61-65 | 27% | |||||||||||||||
| 66+ | 29% |
Evite Customer Satisfaction Score by Usage
Evite's Customer Satisfaction score was rated the highest by customers who have used Evite's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Evite Customer Satisfaction Score by Industry
Evite's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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{
"title": "Evite Customer Satisfaction Score by Industry",
"text": "Evite's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 26,
"stars": 0,
"csatScore": 26,
"text": "Evite's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 26
},
{
"label": "Accounting",
"groupId": 495,
"score": 49,
"stars": 0,
"csatScore": 49,
"text": "Evite's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 49
},
{
"label": "Education",
"groupId": 515,
"score": 62,
"stars": 0,
"csatScore": 62,
"text": "Evite's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "max",
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},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 13,
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"scoreClassName": "",
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]
}Evite Customer Satisfaction vs. Competitors
Compared to its competitors, Evite's Customer Satisfaction score is rated right above Cocodot, and is preceded by Eventbrite.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Paperless Post | 56% |
| Eventbrite | 55% |
| Evite | 40% |
| Cocodot | 0% |
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Evite Customer Service
2.7/5
Evite has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Evite's Customer Service
Address
600 Wilshire Blvd, Suite #400, Los Angeles, CA 90017
Website
http://www.evite.com
Phone Number
9095895589
Evite's Social Links
Quick Insights into Evite Customer Service
Evite's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Evite Customer Service the Highest
Ranked Evite Customer Service the Lowest
Evite Customer Service Score by Gender
Female customers rated Evite's Customer Service score 0.1 stars higher than Male customers.
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Male
2.3/5
Female
2.4/5
Evite Customer Service Score by Ethnicity
Evite's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Hispanic or Latino 3 | Hispanic or Latino | 3 |
African American/Black 3 | African American/Black | 3 |
Asian or Pacific Islander 2.9 | Asian or Pacific Islander | 2.9 |
Other 2 | Other | 2 |
Evite Customer Service Score by Age
Evite's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 3.1 | 31-35 | 3.1 |
41-45 2.4 | 41-45 | 2.4 |
46-50 2.8 | 46-50 | 2.8 |
51-55 2.3 | 51-55 | 2.3 |
56-60 2.6 | 56-60 | 2.6 |
61-65 1.7 | 61-65 | 1.7 |
66+ 2.1 | 66+ | 2.1 |
Evite Customer Service Score by Usage
Evite's Customer Service score was rated the highest by customers who have used Evite's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Evite Customer Service Score by Industry
Evite's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Evite Customer Service vs. Competitors
Compared to its competitors, Evite's Customer Service score is rated right above Cocodot, and is preceded by Eventbrite.
| COMPANY | Customer Service Score | |
|---|---|---|
| Paperless Post | 3.1/5 |
| Eventbrite | 3/5 |
| Evite | 2.7/5 |
| Cocodot | N/A |
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Evite as an Employer
4.3/5
Evite has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Evite scored a -27 for Net Promoter Score and a 60 for Employee Net Promoter Score. NPS gauges how likely a customer of Evite would recommend the brand to a friend. ENPS measures how likely Evite employees would recommend working at Evite to a friend.
Net Promoter Score
-27
NPS Score
| 28% | Promoters |
|---|---|
| 17% | Passive |
| 55% | Detractors |
Employee Net Promoter Score
60
eNPS Score
| 80% | Promoters |
|---|---|
| 0% | Passive |
| 20% | Detractors |
